Bridge Senior Living

Staff is friendly .The didn't replace mattress protector on mattress and then urine got through and was left untreated until I noticed. South Carolina is unable to assist residents with eating - i wish i was told this before admitting my mother. I had to move my mother for her last two weeks of life because of this.

It seems like the staff overall is friendly, the food overall is good, and they have nice activities and a nice atmosphere. My mom said that sometimes when they deliver food to her room it's late, and it does seem like there's a fair amount of staff turnover, but in general it's been a positive experience there.

The staff has experienced major turnovers since March - upper staff just before my Mom moved in (so they were learning their new positions)and then again when Somerby was evidently bought by a national chain - not sure when, as they didn't tell us, and then a change of the overall director, who had us refill out the protocol paperwork which we had just filled out in March. They also could not produce the signed ACH form by which they are withdrawing monthly from Mom's account (we needed it to apply for Veterans Benefits). The staff which most affects my Mom's Somerby experience, the understaffed, undertrained, underpaid assistants, have almost weekly turnover. Weekend hires seem to be reliably sub-par. Their inability to answer questions about what meds they are handing my mother, lack of proximity to prevent falls when they are sent to her room for that purpose, and lack of response to any one of my Mom's 3 call buttons late one night. have all worked together to undermine my mom's confidence that they know what they are doing. The dining experience, which they bragged about when we were touring, underwent a major change under new management, with many disappointing experiences since. We are blessed if a conversation with my mom has a few moments of "I am fine" before launching into recounting whatever change or staff interaction has confused or made her feel vulnerable.

They are not good at following up on problems that have affected my loved one.

The facility was just renovated in early [date removed], so very nice. The staff are hit and miss - some really care and are very attentive to residents, while some don't do much. The Memory Care unit is often skipped when activities are planned. However, these residents can participate in many activities. I suggest adding painting, dominoes, bingo, and group visits to the outside patio to enjoy the weather.

The restaurant service is really really bad. The food is OK, but getting it can be a real challenge. In the end room cleaning/laundry that is supposed to happen once a week never does. I think maybe one time in about 10 months.

What they could improve on would be the cost and communication from facility to the Dr and family. The billing is also very unprofessional.

Overall comment : if not for the quality of food this would have been a total waste of time and money. Unlike other places, the rehab activity was dependent on qualifying insurance networks. This should be clarified prior to commitment for assisted living. Care givers are overworked and seldom appreciated. Substitute care givers are often unmotivated to provide good service. Overall success is dependent on amount of care required. Mediocre staff make for a mediocre program.

The activities director is fantastic. The administrator of [community removed] was totally unresponsive. (She is no longer there!). If their loved one needs Hospice get them on it right away and keep emphasizing that they be called first with all issues. Hospice is fantastic and a Godsend. At Somerby they would not allow you to go into the dining room with your loved one and they charged you for each and every thing they did.

I didn't have any specific complaints about the facility itself, but dad's room, particularly the laundry felt was typically a mess whenever we visited. The staff we interfaced with were very friendly. Dad was sent to the hospital on their doctor's recommendation - I understand that dad was a handful but the reasons they gave for not being able to take him back were suspicious, such as requiring an RN to service a catheter, which they didn't have? There was some turnover in admin staff during his stay but often times it would take a while for them to get back to us. I found out later this was because the admin staff had to occasionally work the floor due to staffing shortages. This on top of suspicions that admin staff pushed hard to not let him come back after his hospital visit. Meals/ Food - plenty of options but some were definitely better than others. Their staffing issues were clearly limiting how much care they could provide

Maybe have more activities and encourage residents to participate. Also, make the transportation shuttle more accessible.

[name removed], the activity Directors are absolutely incredible! They are so kind and engaging and creative with all of the activities

There's been a turnover of all dept directors since I have been here - the executive director changed twice. Care workers are always coming and going. I would recommend them. They seem to be working on their problem areas and take feedback from residents at a monthly meeting. I've had my mother and husband at other facilities that are now not in business anymore so I have some comparisons to ones I wouldn't recommend.

Just feel like management does not communicate well with staff and residents POA. Still trying to get forms submitted to Long term Care Insurance Provider. They indicate they have requested four times. Lots of turnover.

The Blake is 85% Assisted Living and Memory Care. Activities are geared largely to those groups, not to the few residents in Independent Living. Bingo, coloring books, and Go Fish have not come close to satisfying our hunger for intellectual stimulation. We are entitled to one meal a day and the cuisine is a step down from a high school cafeteria. Moreover, the management is remote, detached, unresponsive, noncommunicative, and are literally locked in their offices with little interaction with or interest in the residents. For $7,100 a month, it seems like a disgraceful waste of money. In fact comparing our monthly fee to our services would probably could qualify as elder exploitation.

I would recommend the facility, but they need a better/more informed maintenance staff. In laws at first said food was good, but most of the meat was "greasy". Mostly the problems are with corporate and office staff. Staff is usually out of the office and corporate takes too long to respond to any questions, whether asked by residents or their own employees. Billing is a mess and no one can explain it.

My loved one was a resident at The Enclave of Springboro. They were very short staffed in the Memory Care unit. It was suppose to be every 3 hours check and change. We were there all day and no one would come in. Most patients in the Memory Care unit were full care patients.

The administration has been open, cooperative and responsive to our needs and concerns. It has been heartening to see that changes and adjustments have been made based on our feedback. We plan to spend the rest of our lives here and will gladly do anything we can to make The Blake an even more loving, unified, and supportive community.

We picked this community, because we were looking for a place for both my loved ones, and they had rooms available. It's a nice place, and good environment. Overall, I would recommend to other famileis.

We are struggling with some of the hygiene issues, and that they rotate staff such that it's a mixture of caregivers. They're extremely nice, but we feel like they don't hear us and what is needed for my mom. Doesn't always get her medication, teeth not brushed regularly, infrequent showers so her scalp is getting bad, etc. Nice place overall, and I'm sure part is staffing issues, but a little frustrated at this point. (Very hard on my dad.)