Bridge Senior Living

Bridges of Bent Creek is in an easy location to get to. The facility is fairly new. I do not know the current management, so not much to say about them. I do think that they need to get the cell phones out of assistants hands. The full attention should be on the residents, not on their phones.

I think that the staff who look after the residents at The Enclave of Scarborough are fantastic. Also, the Memory Care unit was very well maintained. The intake staff are helpful, as well. The biggest issue for me was not receiving the lengthy contract, which is a complex legal document, until just before EOB, with quite some intrinsic pressure (spot availability and financial incentive) to sign by midnight the same day. It was a very emotional period for my family and that pressure wasn't helpful. Secondly, my loved one was put on morphine her second day without any communication with me. However, that might have been a hospice issue? Still, more timely communication from both parties would have been appreciated. Especially as we transitioned from total oversight of our loved one's care to figuring out what that looked like in a facility. That said, I do feel that this facility offered a much better standard of care than many similar facilities and I would recommend it to others. I hope that my feedback will lead to improvement, rather than detract from the overall excellence that they provide to the residents at this facility.

Our family had an in person tour with Bridges of Bent Creek and it was a nice tour experience but overall was not going to be the right place for our loved one

My parents did not end up moving in to Woodbridge Place Senior Living, but a deposit was made which has yet to be refunded. Very difficult to communicate directly with management.

Food is the major issue. Soups are routinely too salty but usually hot. Food served sometimes cold or just warm enough to eat, etc. Unfortunately there are not a lot of options in this area for independent living. This facility and its potential sells its self and past history of apparently the good old days. Residents that have been here a long time feely tell how it used to be. Sales tours are very impressive and if you can afford it and can tolerate the food inconsistencies, you can live very comfortably here. But all that glitters is not gold. Another plus for here is you can move to assisted living and also memory care with out having to relocate to another facility.

Communication from head of nursing to the aides is lacking, getting medication's changed takes forever

Our family had an in person tour and it was less desirable then what we were looking for, it overall was just not the best tour experience.

We toured with Somerby of Mount Pleasant. The facility was older and the staff and residents did not look particularly happy.

It seemed like a possibilty but did not meet our needs.

The nurses are amazing. If you chose this community, make sure you're advocating for oyour loved one, and checking on them. Overall the staff is friendly, and they try hard to make our loved one comfortable.

We really like the management portion of this community, but just like everybody else they have their hands full with being short staffed. It is a very nice community, but they would definitely benefit from having a little bit more fuller staff team. The dining service is fine and the location is very convenient for our family. We would recommend this community to other families.

The community is suffering from growing pains; however in general they are good. They are working on staffing up the community, currently there is not enough staff to care for the residents, especially on the weekend. There was a change in the Executive Director, and it wasn't announced to the families or residents, and this wasn't a good business decision in my opinion. The staff are readily available to speak to family about our questions or concerns. The food is so much better than a prior community that my loved one was at. It is comparable to a three or four star hotel. It may be a little too salty for some. The monthly fee includes housekeeping, linen washing, and there are points for meals. There is supposed to be a physician that comes to see the residents once a week, so far I have only seen a physician's assistant for my loved one. I feel the moved in process was flawed. The communication from the sales person I had been dealing with and what ended up happening once we got there, there was a disconnect for us. It felt like stringent rules and times. We were kind of juggling things to fit HarborChase's schedule. I wasn't greeted well, neither was my loved one. It took a couple weeks for my loved one's name to get onto the door.

We think they do a really good job with the meals and dining service and the apartment rooms are perfect. Sometimes there is a lack of communication with the care staff and the families and there has been a recent change over in staff so sometimes information is up in the air and we aren't sure who our main contact is.

The food was okay and the rooms were small. The building was just older than some of the other communities and I just did not have that caring feeling.

Unless your loved one is completely independent and able to take care of themselves this is not the right place. If they need a lot of care the adequate care will not be provided from this community.

They are not able to properly care for Alzheimer's or dementia patients who wander, which is a pretty common behavior. They called me partway through my loved one's stay to tell me he was wandering into his neighbor's room. They had a shared bathroom, and he simply just wasn't remembering which room was his after leaving the bathroom. So I had to come and get him early from his respite stay. I was stunned that they are licensed to help dementia patients. They seem much better able to provide simple assisted living as opposed to dementia care. They told me all of his stuff was packed up, but there were things still stuffed away in drawers. So I would have left things behind had I taken them at their word. It's a pretty place, and it's impressive to look at. But that doesn't matter if the care is not adequate.

Food is not appealing-not much taste- 1 or 2 a week. Is senior living but 85% in wheelchairs or bed-ridden on admittance.

The facility itself seems to be good, however there does seem to be some issues lately with the activities, those have been greatly reduced. The cleanliness of the common areas are clean, but we have concerns that the carpeted areas from all the traffic needs to be professionally cleaned. The rooms seem to be cleaned on a regular basis, but sometimes the floors seem a little sticky. All of the staff members we have encountered have all been great. When we first came to tour the community we were able to eat a meal and it was good. We don't complain about the meals we eat ourselves, but depending on the age of the resident they might have some trouble - for example the meat might be a little tough to cut. There also seems to be an issue with the bread, it seems like they might keep it frozen. When our loved one gets a piece of bread, she will ask for it to be toasts so it warmed up and even then sometimes that doesn't work.

Right when we walked in it just felt more institutionalized than some others we saw. The room sizes here are very big. They have a happy hour cart that comes around and I did not think that would be a good idea for memory care. It was not the right fit for us.

We did not have a good experience with Bridges of Bent Creek. It is a good place, it was just not the right fit for my loved one and the type of care that they needed. I would recommend if your loved one has naturally aging dementia.