Bridge Senior Living

We found this place to be very nice, in a beautiful location, but too small.

You continuously need to advocate for your parent. The communication is not as strong as it should be between staff and family. [name removed] is terrific she is in charge of activities and she is very accommodating to the likes and dislikes of residents . Housekeeping could do a more thorough job with overall cleanliness of the rooms.

Pre COVID i would give this community a five out of five stars, but at the current time i would have to give it a one out of five stars. ONe thing that really stood out to us and that was very important to us was that it had an in house rehab which my father need, they also had all the other care services he needed. Our issue with this community is that they have not increased their prices but have no offered anything new, there are no activities, no entertainment, and no eating in the dining hall. The residents have to stay in their rooms. However, this community has managed to keep everyone COVID free, there has not been one confirmed case there. This is a newer facility, very modern looking. The rooms are all adequate in size. The food is pretty good, our loved one is fairly happy with it.

Great location, great town, lots to do. I love building on one story and they have lots of green space. The landscaping is great. We don't hear much from the administration. The food is really good. Activities rarely take place and are very limited. They need to update the lounge and get new furniture.

The overall respite care was excellent! However, they have billed for an extra day that was NOT utilized. I did contact the billing office and to-date, I have not received any response. This is my only complaint.

Facility nice, clean, food very good. Memory care unit short handed. Weekend care not good. My wife passed away after 13 days here. Trying to get in touch with office about refund as I paid in advance, office not returning calls. Very nice facility, very expensive. [name removed], husband.

My family member has been a resident for a few years. Somerby has always been a clean, charming, inviting place to live. There are many activities and opportunities for socializing and engaging residents. Quality cultural programs are offered on site and off. The dining room is an added touch of elegance and offers a variety of delicious meals. Recently I witnessed a renewed emphasis by all staff to deliver compassionate care. I highly recommend Somerby of Mount Pleasant independent living for a family member who needs a safe, comfortable, caring home.

My mother recently moved from the Garden to the senior living side, she had done so well and others felt , too, that she did not belong in The Garden side. Now, she could use a little more assistance, She doesn't know where to go or what to do after her meal times, She is also have trouble putting her key in the door, I am going to suggest maybe black marker or finger nail polish on the side up of the key she is to put in the door, Also, she needs to be taken to the bathroom more, she had several UTI's while she was in the Garden and of course, this caused terrible confusion.

The first few months seemed fine but I was in SC and visiting regularity. When I returned unannounced a few months later my sister was not clean, her fingernails were 1/2 inch long. Her room was messy. Her shower was dirty. She is in the memory care unit where the patients are not able to communicate well. They said that she did not want to take a shower and they could not force her. It took me a very short time to get her to shower. I think that the people in memory care should have the skills to get someone to shower. I expressed my discontent to the staff and they made some excuses and seemed to be attentive. I am concerned because I had to return home. I told them I would be back in a few weeks and I will return unannounced and hope things are better.

The staff at here are very friendly, caring and so welcoming. They have been working with my mother-in-law encouraging her to take part in the activities. She does like going to the dining are for her meals but would like to see some changes in what they serve for lunch instead of the same thing over and over. Hamburgers get old fast. I would recommend this community because the staff was so welcoming to us.

My aunt only had to be at this community for a few weeks and she really made a lot of improvements from being in there care. They really helped her regain her strength back and help her get in too the routine of taking her medications everyday. The only complaint I had is there seemed to be a lack of communication between the sales person and the administration. They had messed up our billing a couple times.

They are remodeling the kitchen so the food comes in a takeout container and you do not always get the food you asked for. There is an exercise place within walking distance. I am a little disappointed that I have yet to meet the new director since we moved in. They do not yet offer any community activities. We are looking forward to things improving once the remodeling is completed.

I'm still waiting for punch list of replace/repairs to be completed. But otherwise, I'm most pleased with services, and the people that provide them!!

The facility is new, spacious, visually appealing & spacious. Staff & residents are welcoming and friendly. Food is so-so.

This review is about the Estate at Franklin. The facility is nice. Be careful during the sales process because they will tell you things that are not exactly honest to get you to sign the papers. The activities are nice, the residents seem to love the activities director, and they also take nice trips to Walmart and other places which does make the residents happy. The menu and food is not very good, all residents complain about the food, the Estate at Franklin needs to get much better at that. The staff seems very disorganized and overwhelmed and cannot keep up, many commitments are not kept, communication is lacking after the sales process, and I think management needs to fix that asap. Many residents are considering going elsewhere. Overall I do like the Estate at Franklin, but may move to another one soon if they do not get better at the items listed above. Really do like the facility and hope they can straighten things out. Obviously this is anonymous.

We had a bit of a rocky start here, but now that my loved one is settling in and I am getting used to how they operate I think things are going to go very well. The facility itself is beautiful, and the aide staff take wonderful day-to-day care of Mom. She says she really likes the food here, as well! They have a lot of different types of visiting doctors, which is very convenient. However, I do feel a little out of the loop when it comes to their in-house doctors. When we started using them they prescribed a medication, and I didn't even know she was taking it until much later, I would have liked to have been told. When we first moved her in there was a mix-up with her medication as well, so that is something to double-check if you decide on this place for your loved one. But overall it seems very nice, and I think Mom will do well here!

General observation has been that the quality of the environment is excellent. The value for the amount of space is reasonable. They are on the higher side of the price point scale. We have been struggling with creating communication lines between the family, staff and on site service providers. Part of that is due to the family being out of town. And partly from staff turn over that of course happens from time to time. If I had one room for improvement observation, it would be that the welcome/orientation period was not great and my Mom has reported that she is having a hard time learning the ropes.

The sales director [name removed] was very good. Caring and knowledgable. The helping staff seems to be good as well. They seem to be overall a little under staffed. I think with the management change they are trying to find what they need to focus on a the day to day is suffering a little. The dining area is very orderly and clean. The food is I would say just ok. Sometimes smaller portions am lack of seasoning. The room my mother is in is a decent size. It's like a 2 room split. It's very good for 1 person. I would say overall th facility is very clean and organized. They need to focus on staffing up and more attention to the food and menu. For the price and value it is in line in my opinion. They do have quite a lot of activities and the director of activities is extremely nice and accommodating.

Does not seem like there is any overseeing of those in Memory Care...My husband's room was atrociously cluttered, the smell was not too nice, people walking in and out while I was trying to set the room in order. Staff could have been a lot friendlier to me and mine during sherbet hour.

My medications have. been mixed up or not available - Lexapro that I take for depression and should NEVER be stopped "cold turkey " because of dangerous side effects was stopped twice for two weeks and caused me to start crying involuntarily and become depressed- the Med Tech didn't tell me about it until I noticed my 2 daily tablets were missing. Similar Problems have been experienced by other residents. On my first day here , I asked the lady sitting next to me what activities she liked. She responded that she learned to love Bingo because there isn't much to do. That proved to be true. I'm 79 and one of the younger residents. My 75 yr old friend said there aren't any activities to stimulate your brain. At least 90% of the residents have significant short term memory loss and don't remember talking with you. The food is Hit & Miss and sometimes you don't get what you ordered. The security guard leaves around 7-8 pm. I worry that if I ever had a stroke or heart attack that I wouldn't make it to the Novant Hospital (within 30" to avoid serious damage or death and their Emergency Room about three miles from here. I have had to wait over an hour once because the aide didn't see my request. SOMERBY bought [removed name] and [removed name] which has better management. Since it became. SOMERBY in September, they hired some of the staff from [removed name] that is near here. We've seen some improvements since then but there is a long way to go. I am moving to [removed name] as soon as an apartment becomes available to be closer to my family. I like most of the residents and staff here. They still have a lot of empty apartments and I learned since my move here that rates were negotiable when this was [removed name]. I have a two BR apartment for [removed rate] Some of the residents have children or family members living in [removed name]. Most people have family in other [removed name]. I think it may be short staffed as I don't always get my meds the same time every day. I am told. that one of the evening Med Techs didn't show up for work and another one has to do the work of two. Sometimes people in wheel chairs are still waiting in the DR after meals and I call the Front Desk so she will call an aide to come and get them. The building is nice and clean. Most people complain about the food or service and I think they have gone through many servers because they are short staffed and expect two people to take care of the 80 or so AL residents per meal. My main concern is with medication and most of the Med Techs appear to be 18-25 and not aware of how important the meds are to older people. I cannot recommend this facility because there have been too many times I have not felt safe here.