Bridge Senior Living

My loved one was previously a resident at The Enclave of East Louisville and overall her experience at this facility was pretty good overall. The activities were great. The friendliness, care services and value for cost were good. The cleanliness was okay. Some of the staff were very compassionate and others were just average.

I would say it's nice, spacious, friendly, clean, some adjustments but staff have listened to requests. We picked it because of on-site therapy (PT/OT/Speech) and location.

My mother was only a resident at the facility for 3 nights out of the more than last 30 days. She probably had maybe 2-3 meals their total. She was in the hospital, just released today. We moved her belongings out. We were not refunded any monies - not even the initial [name removed] deposit that was for maintenance, etc for as long as she "might" have lived there. They were not very compassionate when we decided to move her out because she needed to have a higher level of care than assisted living offers. It is a nice place but I think they could have been a little more forgiving and understanding. We basically paid over [name removed] for 3 nights.

Please be aware that my Father is not currently living at the Terrace hoping he will start living there in November. However, based on the first impression we had - The staff and residents actually talking to each other, stability of staff , activities and availability of therapy, cleanliness.

We toured Somerby Lake Nona during our search for a Memory Care facility for our loved one. This facility was good. The atmosphere was great. The cleanliness and friendliness were great. Our tour guide was very informative.

It had all the features I was looking for- physical therapy, activities, meals, care, salon, access to podiatrist, and the specialty dog for those missing their pets like me.

The staff at The Enclave of Newell Creek is wonderful. They are very caring and helpful. The activities coordinator is super responsive in Life Loop. Anyone working the front desk gets ahold of appropriate staff when we need something. The button works too, but my loved one won't use the button. Nurse [name removed] is very good at creating a customized plan for each resident. Helpful tip for new families: ask nurse [name removed] to walk through daily schedules for your loved one. That way you understand what to tell them regarding when care givers will be walking into the apartment to clean, grab laundry, change bed, etc. Also, schedule a follow up several months after move in to walk through changes you might want and go through personal observations to get a more customized care plan in place. Never feel like you're bothering the staff. They have a quick easy way to communicate with Life Loop. Nurse [name removed] is better with email. We would recommend the facility. The food could be better, but it is nice to have food available all day.

I have no complaints with The Terrace at Chestnut Hill. Everyone is friendly and helpful. I have put my trust in your staff to treat my aunt well and she seems to be thriving as best she can considering her situation

I recommend them for sure, but the food could be improved, great price for the money though.They have a diverse population, clean sizable rooms, good care, and great overall price.

Our tour at The Terrace at Chestnut Hill was good, they seemed very nice. After evaluation, they thought memory care was right for my mom but [facility name removed] recommended regular assisted living. To us, that seemed like a better fit for my moms needs at the time so we went with them.

It's not bad for a place. I would let my dad go back if he recovers from his latest medical problem. People were very friendly and most seemed to care about everyone. We picked this community because of the location.

My loved one is a resident at Heritage Place and overall the experience has been good, so far. There are a few things that I don't like about the facility, but you have to take the bad with the good. My family is pleased overall with this facility. I would recommend the facility to family and friends.

I like that staff take care of my mom very well and that they all like her. Many go out of their way to talk to her. Read to her, etc. They seem to genuinely care about her. The only issue I have is that it takes a while for staff to answer the call bell. It has since gotten better. I really have no other complaints. They take really and care of my mom. She didn't utilize the activities

Dealing with communication of financial dept. and change of care contract's could definitely be better. But mom and I love it. I would definitely recommend the Enclave to someone. We were really struggling to find mom the right fit.After a couple setbacks in other facilities we were blessed with meeting you.

My family and loved one had a good experience with the community. The staff are kind, caring, and helpful. Everyone seems friendly. The community is clean when we visit. The staff take good care of the residents, and they take their time in getting to know the residents personally. Overall, we would recommend the community to others for their loved ones.

Things have been going much better now for several months. Facility is one of if not the best in the area. Staff is very friendly and attentive. (My brother moved into HC in Feb 2022 when they had been open only 4 months, so we experienced some growing pains, staff shortages, and miscommunications.)

When it comes to the care services - they went through a management change and there was some disorganization at the outset. The communication has been very very spotty. They seem to still be struggling to get organized under new management. Also though my mom's experience has been good, there are many residents who feel disenfranchised by the old management and have gotten in her ear -- so it has made her concerned.

Somerby of Mount Pleasant is a very nice facility and we truly believe the staff members genuinely care. It is difficult to see our loved one decline but we feel she is safe and well cared for. Based on the experience we have had so far with this community we would absolutely recommend this community to other families looking for a place for their loved ones.

Our family has had a mostly good experience with Bridges of Warwick. The staff are generally friendly and caring, and the accommodations are nice. They could improve on consistency in their response time.

Our family had an in person tour with The Terrace at Chestnut Hill and we really enjoyed the admission person that we had met with, but the community itself just seemed old, worn out, dark and cramped so it wasn't going to be the best fit for our loved one.