Bridge Senior Living

This is a beautiful facility and being new they are currently understaffed. The staff that they do have are not as responsive due to the under staffing as we feel they should be. We are hoping that once they have more residents in the community that they will be more efficient and responsive to our needs. It can be very difficult to get any type of communications answered in the community.

We chose MacArthur Hills because I just got a good feeling when I first walked in the door. People were friendly, there were activities going on, and the atmosphere it was bright and cheery. The residents and staff were all out and about and walking around. She really likes the food. They get two choices and then there are certain menu items are available at all times if they do not want those 2 options. They are having some issues with their alert system but they did just transition to a new one so I think that is temporary. Overall we have been pleased with our experience.

Summer Village is a good place for people who need to be there. Housekeeping could improve on their attention to detail and cleaning more thoroughly. One day I dropped something on the floor and when I went to go pick it up, I noticed rolls of dust underneath the bed. Aside from that, the nurses always listen and they are cooperative and helpful to me when needed. I would recommend them to other people.

What stuck out to us about Heritage Place was the reasonable price, they had availability when we needed it, and they were quick with their response time and communication. They have posters up and seem to have a lot of activities provided. They have a physical therapist on staff and that has really helped her range of motion a ton. She loves the food, it is served restaurant style and residents get a menu with a variety of choices to choose from. We have been very happy with our experience.

They bring in live entertainment at least once or twice a week. They take them on little trips and bus tours to sight see the surrounding area. They have smaller in house activities like bingo, board games, and crafts. Sometimes they are a little skimpy on the portion sizes, they are supposed to be working on it but sometimes they are great and others are left to be desired. The meals could be more consistent

We thought The Sheridan at Laumeier Park was very nice. They were very confident they would be able to help my loved one. But without a Hoyer lift, I don't think they would have been able to meet her care needs. So the atmosphere and facility I would rate a 5. But the honesty of their personnel I would rate a 3. It looked like a place that can do wonders for independent individuals though.

The care services were terrible until the new nursing manager was hired and now things are getting better. My biggest complaint with the staff is that they are not using computer systems at all. they do not have a good phone system. You have to fill out paperwork to be able to do certain things and without me being close this can be difficult. It just seems like they could use some system updates. It looks nice and the rooms are nice but the care is not the best and it take a lot of follow up to make sure that my loved one can get the help that she should be getting. The meals are great and my loved one likes the meals I would recommend this community because it is not a bad place but for how much we spend I would have expected better care.

This community was a little more pricey than what I was looking for. Also my loved ones did not want to drive that far to see my other loved one. This was a very informative and good tour at this community.

This would have been my second choice for a community. It was a little more expensive and this pushed me away from it.

Our family had an in person tour and it was nice but it felt more like a resort. This would be a really good place for families who loved ones are very social and like to be in an active community.

We had a nice tour at The Enclave. I thought they were informative. They just didn't have availability at the time, and they seemed to be having staffing issues (although we found that to be the case at most places).

Our experience at HarborChase has been fine so far, but there has been high turnover of staff. They're having a hard time keeping staff, and I know a lot of it has to do with the pandemic. I've noticed differences in the staff the higher up you get. The day-to-day care staff and their direct manager are very good and very helpful. But once you go higher up, they don’t respond well.

We chose Heritage Place because I thought they had a lot to offer and the staff here are great. The apartment sizes at the facility are really good. I think they could improve on the portion sizes, our loved one thinks that they are a little too small. I would definitely recommend to others looking.

The phone system is not good and I sat with them to discuss some other options to fix the phone systems. I would recommend this community. The food was really good and the staff worked well. They had different activities like entertainment coming in, crossword puzzles and more to keep the residents going.

Our family had an in person tour and the community is nice, it has very nice facilities but given our loved ones state of health we did not want them dealing with elevators, We thought it would be too much for them.

I thought the facility was very nice. It was more modern and upscale. I didn't like that I didn’t see the residents up and about though. That might have been the timing of the tour. Or maybe because the rooms were so nice!

The staff are wonderful and very attentive. The activities are great. They have activities like trivia, exercise, stories and very engaging activities for the residents and family if they are there. They have concerts and mystery outings where they can go on a bus tour. There was an issue with my loved hearing aids and it is being resolved. Te housekeeping is not good on the weekends.

The activities that are higher functioning and more mobile could be better and have more activities for these residents. Due to my loved one not having enough activities we ended up having my loved one home. The medication listings are still on paper and aren't electronic. It would be better and quicker for residents and staff to have this done electronically. The Administration in terms of nursing was slow in returning communication. The rest of the staff was quick to respond to questions or concerns.

My experience has been a positive one and I'm happy with it. They are good at keeping me up-to-date on how my loved one is doing. The community is good at sending a weekly update of activities your loved one has participated in.

I think that this is a very well run community. The apartments are large and there is a secure outdoor space with a garden and benches with a walking path. My loved one can travel between floors with an escort. We didn't want our loved one to be locked on one floor and that is one thing that drew us to this property. The fact that it is secure is very important to me and there is a wonderful team assisting.