Bridge Senior Living

My mother has been a resident for 5 weeks and is not happy. The facility is very short staffed. The wait time for meals in the dining room is quite long, although they have recently hired one more person. My mother has not had anything positive to say about the food. It's seldom more than lukewarm/tepid and she has waited up to 40 minutes for a sandwich from the "always available" menu. Her unit has never been cleaned by housekeeping on her scheduled day, again due to staffing difficulties. Several times she or I have had to seek out a housekeeper to find out when or if her unit will be cleaned. I have had to track down her laundry (one load of sheets, towels included in price) due to it not being returned and emptied the trash more than once because housekeeping did not show up. None of the services promised have been delivered without intervention from me or my mother. Chef prepared meals? Yuck. Weekly housekeeping? Sporadic at best. Laundry? You're better off doing it yourself. My mother and I are very disappointed. We had high expectations and to this point, nothing has been delivered as promised. The Estates really needs to get their staffing levels up to the point they can deliver what is promised in the sales pitch. We are looking at other options ASAP.

There are a lot of complaints on the diningroom food and service

We have a family member in the Memory care. Things have really gone down hill lots of empty promises. I thought things we bad prior to Somerby taking over and it is just getting worse. Some of the staff members are wonderful. The activities person is so much fun but when she is not there the residents do not do anything. Especially on the weekends. I regret sending our loved one here. They are hardly checked on, spoken to like they are stupid etc.

I would not recommend. Until management shifts its focus from covering for its inexperienced staff to providing love, compassion and care for its residents, steer clear of this facility.

Like: close to everything Dislike: nursing staff is miserable to work with. If your loved one has a high level of care we do not recommend this place. Camera monitoring necessary to keep staff accountable but that's an added personal expense. Dislike the high level of staff turnover and not enough staff

The memory care unit is very understaffed and they have a fake calendar of activities on the wall. The residents are put in front of the tv for several hours a day. The short time that they do have activities, the person running them is great, she is just not there for long enough. The residents are bored and act out due to this. All complaints fall on deaf ears, even when sent to corporate. The furniture is old, some broken and smells like urine, carpets need to be replaced. I would not recommend, and have moved my loved one out.

I would probably say to check out other places first.There's definitely not enough Staff.

I liked the staff( not admin) and no , I would not recommend. I would tell a friend, not to put their loved one there. They need to improve on, staffing, and communication between administrators and staff. I could never find the nurse on duty or get ahold of them.

He fell out of bed when he was here. I took him here and told them I was bringing my loved one with no bed sores and appreciate if they would turn him while I was gone. the aid put him too much to one side and he fell on the floor. He was paraplegic and he was left on the floor. They said because he was in a home like bed he couldn't have bed rails up which meant restraints. I did not think that was very fair. They asked what hospital to take him to if needed and they took him somewhere else I did not have on file. I gave them plenty of medicine while I was gone and they went and bought a bunch of other medicines and then charged me for it. I would not recommend them to others looking.

I thought we found a perfect place for my Mom and Dad, who both needed memory care. We moved them from SC, and on [date removed], after already furnishing two rooms and gathering all of the paperwork, I sat with the director of marketing, to sign the contract. She went through the contract mentioning EVERY cost that was above and beyond the monthly fee, including small fees that were valid and acceptable. When we got to the signature page I signed my name and felt a huge relief. I started to pay the amount for the first month, and AS I PUT MY PEN TO PAPER, She said “Don’t forget to add the non-refundable entrance fee!” It was an ADDITIONAL $[amount removed]. I said right away that she had never mentioned the fee. She was very dismissive, and I quote “Oh, it’s in the contract like....three times”. I spoke with the Executive Director. She was apologetic and promised that she would speak with the corporate office.. Never been able to reach her again. See my other reviews for more.

My loved one lived here and it really started to go downhill. Long waits in the dining room, communication with the family was terrible, housekeeping was only every other week and her room wasn't cleaned thoroughly. I even had trouble getting a response from the executive director when I would reach out to her. We ended up moving our loved one to another facility.

This review is for the memory care side of the facility. I think they need to provide more transparency about the price. The policy that any fall requires the residents to be taken to the ER by ambulance is a terrible policy. My loved one fell 3 times in the first week because they weren't watching closely. Each time the ambulance ride costed $295 each way. That was $1500 I had to spend in the first week. If that kept happening, it would have become even more experience. When I found out about the policy, I immediately started looking at other places. The facility is beautiful, but the upstairs felt like a warehouse. I did not see much interaction between staff and residents. They had a small TV in the TV room and it was old remotes that I could not even figure out myself. All in all it was not a good experience. If your loved on is a vet, please check out the VA home. It is a totally different experience.

This place has gone down hill since 2021. No care for residence. Never enough staff. Residence forgotten, unclean, miss medications, food is cold, dining staff a rude. Rooms aren't cleaned properly. Missing personal items. No longer about the residence but more about getting rooms filled.

When my mother moved in to Summer Village in [date removed], for the first few months, I was pretty happy. I do believe them when they say that Covid has made an impact on things. It has made it hard to keep employees. But, I also just think that the employees don't get adequate supervision. When they're not doing what they're supposed to be doing, either nobody really knows that's happening, or, they don't care. There's just a lot of things - they're supposed to check in on my mother at least once every two hours. There are times I'm there for hours and nobody walks into her room. I've been told it's because they saw me go in and they don't want to interrupt. But I don't like that answer. To me, they're still not doing their job. There are a few employees who seem to just sit around in the common areas all the time on their phones. And I don't really see them doing anything. If you have some extra time, why wouldn't you spend some time with the residents? Color a picture with them, or take them outside to sit in the sun. Numerous times I've come to visit and found there was no toilet paper in the room. I'll tell them, and they say they'll bring some right away. But then I'll have been there for an hour and half, and nobody comes by. So I have to ask again, which is totally unacceptable. So far since my mom has been there, they've had two changes in Executive Director. The gentleman they have now, even though his office is in the same building, I have never laid eyes on. I wanted some special permissions for visitors beyond the usual two that are allowed for her birthday (four total) to have a 20-minute birthday party with my mother. I called the Executive Director 3-4 times, with no response. I emailed him 2-3 times, with no response. That was very upsetting to me. They don't do any activities. They basically just blame everything on Covid. I feel like if you make a big change in the living situation of a person with dementia, they take a step or two down the dementia ladder every time. And she is basically happy where she is. She likes it there and has made friends, as much as someone with dementia can. And I don't want to take her out of that environment.

My loved one fell 3 times in one day, that is not a good record.

Overall it was not the right for my loved one.

This place went from and 'A' rating (during Atria tenure) to a 'C-' rating. Problems include lack of staff retention, food quality and options, amount of social activities, social activities boil down to watching movies, lack of exercise, change in accounting procedures, friendliness of management, lack of trips, minimal staffing so as to create extended waits for help, lack of communication with families.

Woodbridge has great potential but unfortunately, they take themselves for an independent living facility rather than assisted living. Watch for routine "upping" of care levels with hefty cost increases and no additional care. A few mature aides and medical technicians and other staff display the knowledge and temperament to interact with the elderly and are wonderful. Sadly, there are also immature individuals on staff who lack adequate training or do not have the temperament for a caregiving role. Imagine overhearing an aide say to your aged parent who has requested assistance to stand "NO...I'M NOT DOING THAT. YOU'LL HAVE TO TRY HARDER!!" I cannot recommend Woodbridge at this time. There is a critical need for staff training and in-services, including communicating with the elderly, which may bring the "tender and loving" part of TLC back to this facility.

The unit was completely ignored during COVID. When we were finally able to visit, the unit was filthy to the point where we could write our names on the dusty surfaces. The phone was out of order. Prior to the pandemic, and again now, it takes multiple requests to get problems addressed. They are "professional apologizers" and each time make you think that they accept accountability and that the solution is right around the corner. There are far better options in this price point.

Bridges has had a tremendous amount of staff turnover in the last year. And it has resulted in a decline in their ability to care for patients. This is all in the backdrop of Covid, so you have to take it in that vein. But there was no staff training on how to care for and properly use necessary medical devices. There seems to be very little communication between direct care providers and more skilled nursing staff. I will say that the activities department did a particularly good job during Covid of trying to create opportunities when social distancing was necessary. And as soon as everyone was fully vaccinated, they started offering a lot more activities. So that's been good.