Bridge Senior Living

We were about to move in, filling out paper work and just needed to sign but then they stopped communicating with us when we had a crisis - they made the whole thing worse. They were not willing to take my loved one after this crisis and did not tell us for 8 days, they made it so much harder on us. They left us in the middle of this crisis with no place to go. They advertise excellence but deliver garbage.

They were short staffed and therefore could not handle the memory care residents and unfortunately our loved one got the brunt of it

Management only cares about themselves and not for staff, they dont respect the staff or the residents......there way of showing appreciation is buying pizza.....please dont take your loved ones to this community.

Went to visit my aunt who has dementia at about 12:45 today. Was still in bed from last night. The room smelled horrible from she and her bed being soaked with urine. Had not been fed all day either since she wasn't gotten up. Place looks very nice but level of care is atrocious. So sad. Our elderly loved ones deserve so much better

Don’t know why I waited this long to write this. My husband has been at The Enclave for six months-from the beginning until now there have been nothing but mistakes and less than adequate care, especially since moving to memory care. Have spoken in person and my phone many times to management about problems and was always told it would be taken care of-never was. Three management people at the facility-two have left-one position 2 people left. Inadequate staff, inadequate care. My husband is in final stage of living and I am sooo very sorry I placed him there. Please do not send your love ones there. Showers not given, oral care not given even offering if liquids are not provided. Many many other things just wrong about this place.

Woodbridge Place was not perfect but the staff really loved and cared for my mother and all the residents as if they were their own. These past 4 months have been horrible. Woodbridge has had two Executive Directors since the previous one left early this year and both have been horrible. The staff is working short and our loved ones is not being cared for as they should... showers are not being completed due to the lack of staff, medications are not be giving on time and the rooms are a mess. I walked into the memory care unit and found one care staff on several visits which is unexpectable. Who ever is overseeing this community needs to be fired. Not only that , all the previous managers left because they couldn't sit back and watch what was happening to this place. I will say the previous managers was kind and loving. You used to get a warm and happy feeling when you walked in the door its been awful. I will be moving my loved out of Woodbridge Place next month!

Pertaining to monthly payments. Pay by check. Do not allow automatic monthly withdrawals. I don't think they are trustworthy with your loved ones money.

Have your eyes wide open, I feel the community is misleading and their heart is not in the right place. The community does not want to help when you move in. I would not recommend this community to others.

Our brief time with the community was terrible, they did not clean our loved ones room like they were supposed to. They lack organization from the top down so they do have a good system for their residents. There is no consistency so the care services really lack.

They do not follow through on what they tell you they are going to do. They do not follow the care plans and do not notify families about changes. They offer three meals a day. Maintenence people do follow through. The play favorites with the residents that they like.

I asked sales lady if they washed clothes and she said yes.I had to wash moms clothes every week but two out of five months.Front desk man called me a piece of shit service person.Manager and sales lady did not care to talk to you,they just hide in their office when you try and ask for help with clothes that they would not wash.Short ON staff and staff that was rude and only cared to talk about where your payment is.A piece of [profanity removed] place and a big waste of money.See if they even have a clean clothes washer and person to do it before believing a word sales people say.Manager who could care less about your problems.Just wanted your money. SALES LADY WHO LIES FOR A LIVING.

Called a [language removed] by front desk man.Had to wash cloths every week but two out of five months.Manager hides in office for a week when trying to get the help we payed for.Stay away from the low class people who run this place.Where are the police because these people need to be arrested for the abusive language they use while sitting on there [language removed].

Beware of the memory care wing. Use of "pharmaceutical restraints" is a common practice -- happened to our loved one. Caregiving staff is grossly untrained and uncaring -- turnover is constant. Management is most concerned with shirking responsibility, while "contracted" nurse practitioners dole out heavy psychiatric meds to dementia sufferers. This resulted in a fall and injuries for our relative. These people and this company care about profit not people. They paint a pretty picture, but the care is so sub- par. Also have a problem with bed bugs.

Mama is in assisted living and she hates the food there. Another of her complaints is that when she leaves her room and locks her door, she will find it unlocked when she returns. She suspects that night time workers are entertaining boy friends while on the job, because the chatter and laughter outside of her room is sometimes loud. Considering that she pays four grand a month for her room, I guess that she has the right to complain. Her overall health is much improved since living at Somerby, and that is really important. Mama's biggest problem now seems to be forgetting and losing things. It is great having her medicine administered on a timely basis, because of her forgetfulness. She recognizes that her health is better since comming to Somerby, but she doesn't like it there and wants to move out. If she had a bigger apartment, she would likely be happier.

This place should be absolutely shut down !!!! Never and I say never should send anybody in their right mind should ever send a loved one to this treacherous place. she was sent there for Alzheimer’s care they completely numbed to her out!! They had her on Xanax I believe more than one time a day obviously to the point where every time we came she was completely asleep and out of it and completely high almost, and obviously Xanax is one of the most often do use drugs for people to abuse , Xanax is an Anti anxiety drug and causes major memory loss and extreme drowsiness. she was abused by other patients one Stabbed her if a fork when she was unprovoked and another man pushed her down for no reason it it broke her hip and she died a few months after. This place haunts me and like I said should be shut down never send a family member there!!!!!

I would not recommend this facility. I moved my mother into an apartment when they first opened a few years ago. I was told because her care changed and “she needs more care” she couldn’t stay. I wasn’t told why or what they could not provide. Overall the care isn’t great. She doesn’t need to be in a nursing home with that level of care, so it didn’t make sense to me what I was being told. She is now living at another assisted living and is much happier.

Although the facility is beautiful, the day to day goings on appear to be very unsettling. I am very involved with my Mom's care, so I admit I can be a bit "pressing". The nursing staff overall is great, however, I've noticed that staffing always seems to be an issue and it is nearly impossible to get return calls from management. It is very expensive, and continues to gradually increase in price because of what they call "service tiers" meaning that the more care your Mom or Dad requires, the more expensive it is to stay there. My Mom has recently declined, and among dealing with those changes, I was hit with an added charge through MAIL. I'm becoming very disappointed with the overall experience and I am looking into other options for my Mom.

The tour guide never showed up. However, someone there was gracious enough to show me around. Therefore, I was not able to get the necessary information to start the process because she did not show up. Not particularly impressed with the professionalism of that facility. Would my client be treated any differently?? [Removed]

I have found that this particular facility is understaffed and unable to provide services for my loved one that we arranged.

Don't do it. It's all about the show. It looks nice but if your family member needs extra care, they don't want to do nothing. They kept sending her to the hospital and the hospital said my loved one wasn't getting her medication. The facility was responsible for providing her medications and they were not clearly. She suffered a fall (sliding out of her chair) and the staff left her on the floor until the ambulance came to pick her up off the floor and put her back in her chair. The staff had notified us of a few incidents except when she suffered bruised ribs and we were never contacted about this incident. Our loved one told us, not the staff. She had visible bruises. They gave a 30 day notice that she had to leave after this. Half the time she was there, she was in the hospital. If your family member doesn't need much care, it's nice. If they need anymore attention, this is not the place to go.