Bridge Senior Living

Pertaining to monthly payments. Pay by check. Do not allow automatic monthly withdrawals. I don't think they are trustworthy with your loved ones money.

Have your eyes wide open, I feel the community is misleading and their heart is not in the right place. The community does not want to help when you move in. I would not recommend this community to others.

Our brief time with the community was terrible, they did not clean our loved ones room like they were supposed to. They lack organization from the top down so they do have a good system for their residents. There is no consistency so the care services really lack.

They do not follow through on what they tell you they are going to do. They do not follow the care plans and do not notify families about changes. They offer three meals a day. Maintenence people do follow through. The play favorites with the residents that they like.

I asked sales lady if they washed clothes and she said yes.I had to wash moms clothes every week but two out of five months.Front desk man called me a piece of shit service person.Manager and sales lady did not care to talk to you,they just hide in their office when you try and ask for help with clothes that they would not wash.Short ON staff and staff that was rude and only cared to talk about where your payment is.A piece of [profanity removed] place and a big waste of money.See if they even have a clean clothes washer and person to do it before believing a word sales people say.Manager who could care less about your problems.Just wanted your money. SALES LADY WHO LIES FOR A LIVING.

Called a [language removed] by front desk man.Had to wash cloths every week but two out of five months.Manager hides in office for a week when trying to get the help we payed for.Stay away from the low class people who run this place.Where are the police because these people need to be arrested for the abusive language they use while sitting on there [language removed].

Beware of the memory care wing. Use of "pharmaceutical restraints" is a common practice -- happened to our loved one. Caregiving staff is grossly untrained and uncaring -- turnover is constant. Management is most concerned with shirking responsibility, while "contracted" nurse practitioners dole out heavy psychiatric meds to dementia sufferers. This resulted in a fall and injuries for our relative. These people and this company care about profit not people. They paint a pretty picture, but the care is so sub- par. Also have a problem with bed bugs.

Mama is in assisted living and she hates the food there. Another of her complaints is that when she leaves her room and locks her door, she will find it unlocked when she returns. She suspects that night time workers are entertaining boy friends while on the job, because the chatter and laughter outside of her room is sometimes loud. Considering that she pays four grand a month for her room, I guess that she has the right to complain. Her overall health is much improved since living at Somerby, and that is really important. Mama's biggest problem now seems to be forgetting and losing things. It is great having her medicine administered on a timely basis, because of her forgetfulness. She recognizes that her health is better since comming to Somerby, but she doesn't like it there and wants to move out. If she had a bigger apartment, she would likely be happier.

This place should be absolutely shut down !!!! Never and I say never should send anybody in their right mind should ever send a loved one to this treacherous place. she was sent there for Alzheimer’s care they completely numbed to her out!! They had her on Xanax I believe more than one time a day obviously to the point where every time we came she was completely asleep and out of it and completely high almost, and obviously Xanax is one of the most often do use drugs for people to abuse , Xanax is an Anti anxiety drug and causes major memory loss and extreme drowsiness. she was abused by other patients one Stabbed her if a fork when she was unprovoked and another man pushed her down for no reason it it broke her hip and she died a few months after. This place haunts me and like I said should be shut down never send a family member there!!!!!

I would not recommend this facility. I moved my mother into an apartment when they first opened a few years ago. I was told because her care changed and “she needs more care” she couldn’t stay. I wasn’t told why or what they could not provide. Overall the care isn’t great. She doesn’t need to be in a nursing home with that level of care, so it didn’t make sense to me what I was being told. She is now living at another assisted living and is much happier.

Although the facility is beautiful, the day to day goings on appear to be very unsettling. I am very involved with my Mom's care, so I admit I can be a bit "pressing". The nursing staff overall is great, however, I've noticed that staffing always seems to be an issue and it is nearly impossible to get return calls from management. It is very expensive, and continues to gradually increase in price because of what they call "service tiers" meaning that the more care your Mom or Dad requires, the more expensive it is to stay there. My Mom has recently declined, and among dealing with those changes, I was hit with an added charge through MAIL. I'm becoming very disappointed with the overall experience and I am looking into other options for my Mom.

The tour guide never showed up. However, someone there was gracious enough to show me around. Therefore, I was not able to get the necessary information to start the process because she did not show up. Not particularly impressed with the professionalism of that facility. Would my client be treated any differently?? [Removed]

I have found that this particular facility is understaffed and unable to provide services for my loved one that we arranged.

Don't do it. It's all about the show. It looks nice but if your family member needs extra care, they don't want to do nothing. They kept sending her to the hospital and the hospital said my loved one wasn't getting her medication. The facility was responsible for providing her medications and they were not clearly. She suffered a fall (sliding out of her chair) and the staff left her on the floor until the ambulance came to pick her up off the floor and put her back in her chair. The staff had notified us of a few incidents except when she suffered bruised ribs and we were never contacted about this incident. Our loved one told us, not the staff. She had visible bruises. They gave a 30 day notice that she had to leave after this. Half the time she was there, she was in the hospital. If your family member doesn't need much care, it's nice. If they need anymore attention, this is not the place to go.

So far my experience has been terrible, the staff members aren't as good as my previous community, the meals aren't as good and they do not have as many activities. Hoping it gets better.

Beautiful building, horrible care and management

The worst experience of my life. We looked around for a place for my mother with Alzheimer's and at first glance it looked great.. The Blake is new, updated, and didn't have that old urine smell that most of the other facilities had. We met with sales and he was very nice and helpful, we thought wow this is going to be great. Well, it was a nightmare!! My mother was left in soiled (feces) clothing all the time. We would come to see her and have to shower her every time, which was everyday because we visited everyday!! The sheets on her bed were always soiled and never changed. On days where they striped the bed, they would replace them, some of nights there were NO sheets on her bed at all and I would have to go to the laundry room to get her sheets and put them on myself. The floor in her room had feces all over it, which we have photo's of. The residents are locked out of their rooms unless they are sleeping and the common area bathrooms are pretty hidden..Since my mother couldn't find the bathroom and they did not take my mother to the bathroom she ended up just going in her pants. She came into the Blake in regular underwear and within 2 weeks was completely incontinent. Funny part is, whenever she was taken out for a day visit with us she never had an accident . She ended up coming down with 2 UTI's and the worst raw rash in her private area. It took them 10 days to get UTI test the first time and the second one my sister took her to urgent care because between the UTI and rash, my mother need emergency attention. Most of the PA staff were completely rude to the patients and family. It was like, we were inconveniencing to ask for basic care. The staff would sit around on their cell phones not even paying attention to the residents. They would yell at the residents all the time.. As I said before, they keep the residents doors locked at all times and the residents are not allowed to go in their own rooms. Once, there were a couple resident is one of the rooms and one of the PA staff started yelling at them to" get out and that they know better than that".. Well, guess what? they don't, they have alzheimer's.. I realize alzheimer's can be frustrating but they, the residents can't help it. The final straw was when one of the staff twisted my mother's arm in front of my sister and another staff. Thank goodness the staffer was an honest person and spoke up to her superior. That Abusive staffer was let go, but she was a manager and can you imagine what happened there when no one was around, if that happened in front of my sister.. Now the food, it looks like bad 1970's TV dinner food, NOT restaurant quality food!! Frozen crap that they would heat up, I would be ashamed to call myself a chef and the Blake.. My family and I have tried to contact the corporate office and have never heard back. I called Phil Benjamson myself and also have heard nothing.. You pay a $3000 community fee and if they don't live up to their end of the deal, you're still out your $3000.. Now, I have had to come up with another 3k to put her somewhere else. After only 6 weeks, they should apologize and give me back the community fee at the very least.. Since, I have not heard back, I will be calling the state!!! because no one should ever go through this, EVER!!!! SHAME ON THEM!!!

Absolutely a HORRID place! Don't let the beauty of the place fool you. You do NOT want your parents and loved ones here. They are very short staffed and cannot keep employees. Many, many issues going on at this place. I wouldn't even give them 1/2 a star but this app wouldn't allow me to give them zero.

Beware! Somerby at Sandy Springs no longer employs a RN to be Director of Health. There are only LPN’s in the buildings. Other Somerby’s have an RN on staff. I will be moving my father because of this. When I moved him in I was told there would always be a RN and the nurse that left was terrific. This is a high cost facility and should have an RN.

Very clean and nice, healthcare is good, food is good, very few activities, and executive director has no clue what she is doing and does not return phone calls.