Bridge Senior Living

I would recommend Terrace. They have a friendly staff and keep the lines of communication open. Although they lack the modern furnishings of many assisted living facilities they keep up regularly scheduled activities, the food is decent and the overall environment is suitable, particularly for middle class background elderly. [name removed] the owner does a good job and appears interested in performing well. Some staff are more personable than others but I expect that is true at all such facilities. The cost value is appropriate as well.

I love Fox Rehab who works with my dad at The Terrace at Chestnut Hill. They are so great and effective. Some of the staff members are more than excellent. They make up for those who are a bit below average. I would recommend The Terrace at Chestnut Hill and if I had to do this all again, I would use them again.

Facility, Directors and nursing staff are outstanding and all seem empathetic. Would not hesitate on referring anyone. Food and activities were the reasons we chose Somerby and are pleased with overall services

I would say that it's as good as, if not better than any of the other places I looked at and much better that the place we moved her from. For my family it was location and having her own room - she had a roommate in the other place. Bridges is halfway between my brother and myself and much closer to both of us so it's easier for us to visit. And their son, who has autism, and is the light of my aunt's life, did not like the other place and didn't like going there. He is much more willing to go to Bridges.

The full-time staff is friendly, especially when family is visiting. There seems to be quite a variety of staff, performs filling in @ night & weekends. The housekeeping seems okay & they are great in keeping up with the laundry. Communication with the family is not so great, only happens when our family requests info do we get it. We have asked for a copy of dad's care plan (multiple times), but have not received anything & it has been 2 months. Our move in process was smooth, [name removed] was instrumental with the process. The meals are not bad, I have eaten with dad and the dining area is very nice. I would recommend this facility, the smallness of it is great, location is closer to members of our family which is good. Overall care is okay.

I’m sure my brother is getting very good care there. The caregivers and entire staff are very nice! They all know my brother and call him by name. Dining room is very nice , food is good with lots of choices. My only complaint is that communication is difficult. All calls must be made through the front desk, and many times they don’t return my calls. Since I am 470 miles away, I’d like to talk to caregivers more often Also, laundry has some difficulties getting sheets, towels and clothing back to the proper person, but I suspect that’s the case for all assisted living.

I have left Summer Village for several reasons. First, I'm doing better and don't need that level of support. The cost jumped a bit more than expected, and other residents told me that was the second increase in a year. I didn't get hit with the first because I was still under lease. The quality of the food and available choices had deteriorated markedly. I chose the apartment I did because I had the option to glass in the screened patio for a sewing room. When I moved in, I discovered a leak in the patio roof, so I was unable to proceed with my plan. It was never fixed during the 13 months I was there. Maintenance was so overworked they could not complete small jobs they had agreed to. Housekeeping was supposed to come in weekly, but often came at much longer intervals, up to a month sometimes. Since I no longer felt the need for their supportive services, I was able to find a very nice apartment back in Columbus for a little over 1/3 the cost of Summer Village, which allowed me to take on the additional cost of Electricity and food without difficulty and still save something for emergencies. I'm loving my new place and getting back into the swing of cooking for myself, which is having a positive effect on my health. While I would still recommend Summer Village for someone whose needs require that level of support, I feel that I'm way to independent of their community.

Friendly and attentive staff, engaging activities, sincerity and kindness. I would recommend Somerby of Mount Pleasant to anyone looking.

The enclave had availability in the town I was looking for. I would recommend to others.

Great location near downtown Fayetteville. Those who are able can take nice walks.

We struggled a bit with the move in and orientation, there wasn't a lot of follow up or attention initially to help my loved one settle in. It took a week to get a welcome packet BUT since then everything has been wonderful. The staff is excellent and the general atmosphere is very upbeat and welcoming. The residents all seem very cheerful. I would absolutely recommend Somerby of Mount Pleasant to others.

Overall good experience. Biggest concern is that they are short staffed and I should have asked more questions about staffing

My loved one was previously a resident at The Enclave of East Louisville and overall her experience at this facility was pretty good overall. The activities were great. The friendliness, care services and value for cost were good. The cleanliness was okay. Some of the staff were very compassionate and others were just average.

I would say it's nice, spacious, friendly, clean, some adjustments but staff have listened to requests. We picked it because of on-site therapy (PT/OT/Speech) and location.

My mother was only a resident at the facility for 3 nights out of the more than last 30 days. She probably had maybe 2-3 meals their total. She was in the hospital, just released today. We moved her belongings out. We were not refunded any monies - not even the initial [name removed] deposit that was for maintenance, etc for as long as she "might" have lived there. They were not very compassionate when we decided to move her out because she needed to have a higher level of care than assisted living offers. It is a nice place but I think they could have been a little more forgiving and understanding. We basically paid over [name removed] for 3 nights.

Please be aware that my Father is not currently living at the Terrace hoping he will start living there in November. However, based on the first impression we had - The staff and residents actually talking to each other, stability of staff , activities and availability of therapy, cleanliness.

We toured Somerby Lake Nona during our search for a Memory Care facility for our loved one. This facility was good. The atmosphere was great. The cleanliness and friendliness were great. Our tour guide was very informative.

It had all the features I was looking for- physical therapy, activities, meals, care, salon, access to podiatrist, and the specialty dog for those missing their pets like me.

The staff at The Enclave of Newell Creek is wonderful. They are very caring and helpful. The activities coordinator is super responsive in Life Loop. Anyone working the front desk gets ahold of appropriate staff when we need something. The button works too, but my loved one won't use the button. Nurse [name removed] is very good at creating a customized plan for each resident. Helpful tip for new families: ask nurse [name removed] to walk through daily schedules for your loved one. That way you understand what to tell them regarding when care givers will be walking into the apartment to clean, grab laundry, change bed, etc. Also, schedule a follow up several months after move in to walk through changes you might want and go through personal observations to get a more customized care plan in place. Never feel like you're bothering the staff. They have a quick easy way to communicate with Life Loop. Nurse [name removed] is better with email. We would recommend the facility. The food could be better, but it is nice to have food available all day.

I have no complaints with The Terrace at Chestnut Hill. Everyone is friendly and helpful. I have put my trust in your staff to treat my aunt well and she seems to be thriving as best she can considering her situation