Bridge Senior Living

The care was very good. The folks directly providing service to her were very kind, patient and caring. The only issue we had was after we coordinated her departure with sufficient notice we received a statement for $[removed]+ but we had no idea what it was for. My brother called to inquire but didn't get an answer. The person told him they were having some issues with their system. He followed up again but as of today has not received a response. As for the care itself, it was very good.

Place is clean and spacious. Staff seems to be professional and courteous. Understanding management is going through transition With new ownership, so we will continue to monitor the situation. But given the few months, my mom has been at this location, everything has met expectations.

I would recommend with any facility that loved ones make sure to take good notes on your expectations and confirm them with facility. We thought our dad was on a waiting list for memory care and a year later found out he wasn't.

The folks at the Grande were wonderful and the facility was great. Unfortunately my sister really missed her home and her friends. She did not stay for long but it was not the fault of the Grande or their staff. I would recommend it to anyone. It just wasn't the right place for her at that time in her life.

The nurse will call sometimes when [name removed] is having a bad day. She allows [name removed] a few minutes to speak with me. Also I will call the nurse to ask about [name removed]. She will give me updates on how things are going. We had to change power of attorney for [name removed] to [name removed] (sister-in-law). [name removed] has been ill and unable to help. [name removed] has been very helpful in making that change. [name removed] seems to be doing much better.

Staff are good and work very hard to accommodate each person's needs. I got the flu and had to stay in my room for 5 weeks. It was during the holidays so it was not a normal time. I had a couple of meals delivered but they were cold and not very appealing. I was surprised that no one came to check on me since I didn't leave my room except to go to the store. I know I was in independent living and pushed my button each morning so they knew I was alive. I guess there should be a way to let them know when a person is sick enough to have to stay in their room. Also a better way to get meals to the room. There was a very large stack of meals to be delivered and the food arrived cold! I do want to let you know that I had just lost my husband the end of [date removed] and moved in there in [date removed]. It was too soon to have made such a big change but I moved from Ga to Al to be close to my sisters. So I am not sure any place would have felt right at that time. I do think the facility is vey nice but there does need to be more follow up on new residents.

The staff is very friendly and there are plenty of activities. Nice to have onsite therapy. Shuttle service was very helpful along with the rotating doctor that visits the facility. The negative is their inability to help residents that need more assistance. They were quick to say they couldn't help my mom when she was recovering from a recent hospital stay.

The only reason it isn't 5 stars is because we had a couple hiccups with my mom's medicine initially but that could have just been because we are transitioning from my mom doing them to someone else doing them and me not being familiar with system requirements. s far as the staff, they have been amazing to work with! They have been very good at inviting my mom to activities and she has been getting involved a lot more. She is really enjoying it.

What we like the most about the community are the staff, they are caring and care for the whole family. It has a full schedule of activities as well as anytime dining. Yes, we would recommend this community to other families.

They represented several things in the beginning negotiation that later turned out to not be correct. For instance, they said that the dog would be included, and that care would be provided by their staff. That turned out not to be the case and we later had to hire someone to help us. There was also $[removed] one time pet fee added. Also, their prescription system is very difficult. We found that there was many delays with getting prescriptions and had to intervene multiple times with the doctors and staff. However, the facility is beautiful and well-maintained.

Everyone is very nice and comforting . I'd give a 5 but had issues with the director of [name removed] . Food and portions were great! Apt size is perfect. Activities were good also.

All good. They are trying very hard.

Staff was wonderful. My only complaint was the smell. The carpet in the corridor was rank. I assume it was full of urine.

Dining great until recently. The gourmet experience seems to have disappeared. Decor was too corporate for my taste but my brother loved it. [name removed] is so happy he could keep his cat. Very responsive to phone calls from me about any concerns. They are working on the food issues.

They've been really good to work with. We haven't had any issues everyone there is friendly and helpful

Woodbridge was a nice place. I would recommend it to friends if they asked.

If someone has significant health needs, most staff are care attendants and not CNA's.

The main reason is that they offer memory care. While my dad is on a waitlist, he doesn't need it right now and not sure if there is an opening soon that we would take it now. Additionally, the ambience of the Assisted Living is bright, wide hallways to accommodate walkers and wheelchairs. Over these last several months we have learned the care team is amazing!

There were lots of activities and a wide variety. My mom did not participate in them to know if she would have enjoyed them.

Staff is friendly and engaging. The resident needs to make the effort to attend functions. If they don't, it is a big place and they can get "lost". Hope that makes sense.