Blake Management Group

Beautiful building, horrible care and management

The worst experience of my life. We looked around for a place for my mother with Alzheimer's and at first glance it looked great.. The Blake is new, updated, and didn't have that old urine smell that most of the other facilities had. We met with sales and he was very nice and helpful, we thought wow this is going to be great. Well, it was a nightmare!! My mother was left in soiled (feces) clothing all the time. We would come to see her and have to shower her every time, which was everyday because we visited everyday!! The sheets on her bed were always soiled and never changed. On days where they striped the bed, they would replace them, some of nights there were NO sheets on her bed at all and I would have to go to the laundry room to get her sheets and put them on myself. The floor in her room had feces all over it, which we have photo's of. The residents are locked out of their rooms unless they are sleeping and the common area bathrooms are pretty hidden..Since my mother couldn't find the bathroom and they did not take my mother to the bathroom she ended up just going in her pants. She came into the Blake in regular underwear and within 2 weeks was completely incontinent. Funny part is, whenever she was taken out for a day visit with us she never had an accident . She ended up coming down with 2 UTI's and the worst raw rash in her private area. It took them 10 days to get UTI test the first time and the second one my sister took her to urgent care because between the UTI and rash, my mother need emergency attention. Most of the PA staff were completely rude to the patients and family. It was like, we were inconveniencing to ask for basic care. The staff would sit around on their cell phones not even paying attention to the residents. They would yell at the residents all the time.. As I said before, they keep the residents doors locked at all times and the residents are not allowed to go in their own rooms. Once, there were a couple resident is one of the rooms and one of the PA staff started yelling at them to" get out and that they know better than that".. Well, guess what? they don't, they have alzheimer's.. I realize alzheimer's can be frustrating but they, the residents can't help it. The final straw was when one of the staff twisted my mother's arm in front of my sister and another staff. Thank goodness the staffer was an honest person and spoke up to her superior. That Abusive staffer was let go, but she was a manager and can you imagine what happened there when no one was around, if that happened in front of my sister.. Now the food, it looks like bad 1970's TV dinner food, NOT restaurant quality food!! Frozen crap that they would heat up, I would be ashamed to call myself a chef and the Blake.. My family and I have tried to contact the corporate office and have never heard back. I called Phil Benjamson myself and also have heard nothing.. You pay a $3000 community fee and if they don't live up to their end of the deal, you're still out your $3000.. Now, I have had to come up with another 3k to put her somewhere else. After only 6 weeks, they should apologize and give me back the community fee at the very least.. Since, I have not heard back, I will be calling the state!!! because no one should ever go through this, EVER!!!! SHAME ON THEM!!!