Blake Management Group

The cleanliness of the community could use a little bit of improvement, but one of the best things about The Blake is the meals and dining service. The staff members are excellent, they are so friendly to everyone. They do offer a lot of activities, and the value for cost is excellent.

We chose The Blake because it is a new facility that is only 3 years old. It is also very close and convenient to family. We knew someone who was a resident here and we went and visited so we had previous experience to see the care first hand. I do think the administrative staff needs improve on communication to the families. I would recommend to others.

There was a high turnover in staff and we could never get a consistent person helping. Some of the staff could have been more friendly. the management seemed to be good but I didn't think she was getting the care we were paying for.

Our friend was very impressed with how nice everything was in the lobby and she has a really beautiful room two bedroom apartment. We also like that the location is very convenient for us. They could work on improving the response times - maybe they are getting better but sometimes our friend has to wait quite awhile for someone to come by.

The Blake is 85% Assisted Living and Memory Care. Activities are geared largely to those groups, not to the few residents in Independent Living. Bingo, coloring books, and Go Fish have not come close to satisfying our hunger for intellectual stimulation. We are entitled to one meal a day and the cuisine is a step down from a high school cafeteria. Moreover, the management is remote, detached, unresponsive, noncommunicative, and are literally locked in their offices with little interaction with or interest in the residents. For $7,100 a month, it seems like a disgraceful waste of money. In fact comparing our monthly fee to our services would probably could qualify as elder exploitation.

The administration has been open, cooperative and responsive to our needs and concerns. It has been heartening to see that changes and adjustments have been made based on our feedback. We plan to spend the rest of our lives here and will gladly do anything we can to make The Blake an even more loving, unified, and supportive community.

What we have experience with The Blake at Hollingsworth Park is that we can say the meals have gone downhill and could be improved one.

The day to day workers there are great but then it comes to the supervisor, the quality of care, the meals and dining experience and activities it just sucks it is bad. Overall for the value is it totally not worth it.

I felt The Blake was a little over the top. The people seemed kind of snooty. It was just not a fit for my mom.

The hard thing is that you have to ask the right questions to make sure that your loved one is receiving the right care. The lease document is very legalistic and supports the company more than it does the resident. The food has not been hot and it does not look anything like the upscale dining that is portrayed and the menu repeats a lot and there is no variety. The servers are also not trained so the service is poor.

The Blake at Baxter Village opened right before the pandemic and are having growing pains. It appears that they are having a hard time keeping staff so they have a lot of turnover which then causes issues because they aren't forming relationships with their residents.

Our first impression of this community is that it was very bright when we first visited and it was kept pretty clean. The food at this community is pretty good. Before COVID the activities were lacking, but from our understanding they are trying to improve them. The only issue we have is the communication, it is lacking. Especially during COVID its been hard to get a hold of the employees, but they just hired new employees so its getting better.

The Blake community is very clean and beautiful but overall a bad experience especially for all the money I have had to pay. Several times we have been served breaded pork chops that are hard as a brick, overcook most thins. Best meal I have had was breakfast. Personnel just wants to parent you like a child.

I'm not happy with how the Blake handled my mom. She moved out in about a week. The care team was very good. I almost feel like they did a bait and switch because they evaluated my mom for assisted living and immediately moved her to memory care. My mom is not without fault but we weren't happy with how they handled it.

Additional notes: during the sales process, the only reason I moved my loved one here was because of their promise of "aging in place." they touted their extended congregate care licensing as next level care. They gave me overwhelming assurance that they could handle her health challenges going forward. The first time she had an issue and went to the hospital the evaluating her and said she could not come back. She spent a total of two weeks of actual living time at the Blake. In a word, they sold me a bill of goods, and the Director of nursing didn't even have the professional courtesy to call me and tell me that she made a determination that she could not come back. To the astonishment of the rehabilitation facility, they delivered the news to me. I would not recommend anyone take their loved-one there, they overpromise under deliver in every aspect.

Beautiful facility. Clean. It was a new facility, so things were new, and the staff were new, which resulted in some challenges. But the managers were awesome.

I would say if a loved one needs little assistance memory care...it's probably a pretty good facility. If they need care with ADL's it will not be a good fit. My Dad kind of got lost in the shuffle and needed more care than they could provide to him. Ended up with a very bad bedsore to lower back. I moved him to a facility that can provide this kind of care needed for him. So if loved one care can do their own thing and just need monitoring here and there. The Blake will work only if this type of patient care.

The unit was completely ignored during COVID. When we were finally able to visit, the unit was filthy to the point where we could write our names on the dusty surfaces. The phone was out of order. Prior to the pandemic, and again now, it takes multiple requests to get problems addressed. They are "professional apologizers" and each time make you think that they accept accountability and that the solution is right around the corner. There are far better options in this price point.

We took a chance on this new facility hoping our loved one could grow with it. They were horribly short staffed, showed little concern for working together to resolve numerous issues, virtually impossible to reach or get responses from, and the staff exhibited low morale (eye rolls, side comments, you name it). I don't usually post reviews but our experience was so exhausting and dreadful it warrants pointing out. Ask questions, talk to staff, talk to residents, pay attention to what you hear. Hopefully a turn around is coming and they can work to make this the wonderful facility it was designed to be.

Don’t put your loved ones here! It’s a beautiful facility and was great a couple of years ago. Administration has changed hands several times and gets worse each time. There are some staff that treat your loved ones as their own but they are all leaving because of the terrible management. Each time I go, all the residents and sitting in front of the TV dozing or repeating the same word over and over. I was asked to approve a sedative for my family member because they were “combative” with ADLs. Each time I asked them to do something they did it willingly with redirection. Multiple mystery bruises went unexplained and serious concerns that employees brought to management were ignored. I repeat….. THIS PLACE IS NOT SAFE AND IS OVERPRICED FOR THE CARE YOUR LOVED ONE RECEIVES!!!