Blake Management Group

What we have experience with The Blake at Hollingsworth Park is that we can say the meals have gone downhill and could be improved one.

The day to day workers there are great but then it comes to the supervisor, the quality of care, the meals and dining experience and activities it just sucks it is bad. Overall for the value is it totally not worth it.

I felt The Blake was a little over the top. The people seemed kind of snooty. It was just not a fit for my mom.

The hard thing is that you have to ask the right questions to make sure that your loved one is receiving the right care. The lease document is very legalistic and supports the company more than it does the resident. The food has not been hot and it does not look anything like the upscale dining that is portrayed and the menu repeats a lot and there is no variety. The servers are also not trained so the service is poor.

The community has a lot of activities. From what we have seen they seem to have high turnover. Communication could be better. We do not get responses or follow up when we provide feedback or leave messages. I would not recommend this community to others that are older and need more assistance.

The Blake at Baxter Village opened right before the pandemic and are having growing pains. It appears that they are having a hard time keeping staff so they have a lot of turnover which then causes issues because they aren't forming relationships with their residents.

We chose The Blake at the time because we had to make a quick decision in a time frame and they were able to take her. We also liked the location and the safety of it. It is a beautiful facility but we have not been overly impressed. Communication with the staff members has been difficult, there is not always good with following through with things. Our loved one thinks that the food could use improvement, she asks for them not to put certain things on her food and they do it anyways. I do think things would be better if we were allowed inside the facility and would be able to get to know the staff members better.

Our first impression of this community is that it was very bright when we first visited and it was kept pretty clean. The food at this community is pretty good. Before COVID the activities were lacking, but from our understanding they are trying to improve them. The only issue we have is the communication, it is lacking. Especially during COVID its been hard to get a hold of the employees, but they just hired new employees so its getting better.

The Blake community is very clean and beautiful but overall a bad experience especially for all the money I have had to pay. Several times we have been served breaded pork chops that are hard as a brick, overcook most thins. Best meal I have had was breakfast. Personnel just wants to parent you like a child.

I'm not happy with how the Blake handled my mom. She moved out in about a week. The care team was very good. I almost feel like they did a bait and switch because they evaluated my mom for assisted living and immediately moved her to memory care. My mom is not without fault but we weren't happy with how they handled it.

Additional notes: during the sales process, the only reason I moved my loved one here was because of their promise of "aging in place." they touted their extended congregate care licensing as next level care. They gave me overwhelming assurance that they could handle her health challenges going forward. The first time she had an issue and went to the hospital the evaluating her and said she could not come back. She spent a total of two weeks of actual living time at the Blake. In a word, they sold me a bill of goods, and the Director of nursing didn't even have the professional courtesy to call me and tell me that she made a determination that she could not come back. To the astonishment of the rehabilitation facility, they delivered the news to me. I would not recommend anyone take their loved-one there, they overpromise under deliver in every aspect.

Beautiful facility. Clean. It was a new facility, so things were new, and the staff were new, which resulted in some challenges. But the managers were awesome.

I would say if a loved one needs little assistance memory care...it's probably a pretty good facility. If they need care with ADL's it will not be a good fit. My Dad kind of got lost in the shuffle and needed more care than they could provide to him. Ended up with a very bad bedsore to lower back. I moved him to a facility that can provide this kind of care needed for him. So if loved one care can do their own thing and just need monitoring here and there. The Blake will work only if this type of patient care.

The unit was completely ignored during COVID. When we were finally able to visit, the unit was filthy to the point where we could write our names on the dusty surfaces. The phone was out of order. Prior to the pandemic, and again now, it takes multiple requests to get problems addressed. They are "professional apologizers" and each time make you think that they accept accountability and that the solution is right around the corner. There are far better options in this price point.

We took a chance on this new facility hoping our loved one could grow with it. They were horribly short staffed, showed little concern for working together to resolve numerous issues, virtually impossible to reach or get responses from, and the staff exhibited low morale (eye rolls, side comments, you name it). I don't usually post reviews but our experience was so exhausting and dreadful it warrants pointing out. Ask questions, talk to staff, talk to residents, pay attention to what you hear. Hopefully a turn around is coming and they can work to make this the wonderful facility it was designed to be.

We thought we had found the perfect place for my mom as her first experience in memory care. The directors at The Blake are very compassionate and knowledgeable, unfortunately the care givers they hire are neither. If you want a place where your loved one will be bossed around and spoken to like they’re in the military, then this is the place for you. I’d strongly suggest you get cameras with audio for the room! My mom lasted one month and it was a terrifying and traumatic experience for her. Thank God The Blake insisted that we hire a one-on-one aide from an outside agency. The agency sent experienced, compassionate caregivers who provided the dignity my mom deserved. We ended up bringing Mom home and using the agency for in-home care. Be careful! It looks beautiful and aesthetically pleasing, but that’s all they’ve got. No hot water! Below average food. Low quality care from untrained and understaffed personnel. Very few activities for the memory care unit. So disappointing!

My parents had lived there over a year and we have moved out. There is not enough space to write what all is wrong with this community. My heart breaks for the residents that do not receive the care promised. Whatever the website states or whatever they tell you, DO NOT believe it. When my father was actively passing, their Director on the MC administered his meds incorrectly and didn’t follow protocol for a passing resident. . Residents not receiving their medications from agency nurses or given another residents medication. Not enough staff or nurses to take care of all the residents. The facility is not kept clean. They are working on hiring the 4th executive Director in a year. The last ED lasted maybe six weeks. One of their top nurses has recently resigned along with others. There is so much! Don’t hesitate to reach out for the true story.

Our family had an in person tour and the sales director who was supposed to give us the tour had a family emergency so someone stepped in for him and overall it just was not a good first impression. We knew right away it was not the place for our loved one, it felt very sterile, institutional and not a homey environment at all.

The Blake is great if you don’t actually need care. The minute you need help with incontinence, memory care, sundowners, etc. find somewhere else to go! Front desk workers are amazing but behind the door workers show little compassion or empathy. Nurses great but hourly workers lack training and do not communicate. Disconnect between what is suggested and what actually courts in care. Many residents isolated and needs ignored.

My aunt was in there for 3 months in the memory side. During that time, we never could get any of them 2 return calls. Always had 2 go there and still couldn't get answers. When we went 2 get my family pictures, that was for her memory box, they had lost them. I stupidly hadn't made copies. They give u an option to use their pharmacy or pay 150.00 for us to provide her medicine. We picked their 2 use theirs, unfortunately. We could get one of her pills for 3.46 for 60 pills but though their pharmacy, it was 159.00 for 21.00. We left my aunt a case of boost, since she was on blended food, and in 1 months time they only gave her 6 when they were supposed 2 give her 3-4 a day. I wouldn't recommend them.