Bickford Senior Living

I would not recommend Bickford to be a place you send families who are vulnerable.. they are like vultures and I had no idea what was going on....they ended up trying to charge us like [price removed] because I didn't "write them a letter letting them know that she obviously wasn't going to be moving in after we paid the holding fee that was only good for 30 days....they rented it out and are still trying to charge us [price removed] I WOULD NOT RECOMMEND SENDING VULNERABLE FAMILIES THERE EVER!!!

Sadly, the leadership is poor and therefore, the morale is low. That surfaces in short responses, lack of kindness, and the director ignoring repeated attempts to speak with her. I am afraid I have nothing positive to say about Bickford.

Have no experience with the rest as we were ghosted and never got to move her in despite paying for the first month... Administration is unresponsive. Emails have gone completely ignored. They were responsive up until they took my money, and then they went silent. To this day forms that should have been signed by them on [date removed] are still unsigned. I did my part and they....just didn't do theirs. Also they have [amount removed] of my money and we never got to move her in, and the director has ignored emails requesting it back. They actually had the nerve to try and bill me for another month when she never was admitted in the first place.

we did not have a good experience with Bickford. mom lasted only 8 days in December fell went to the hospital and ended up at [community removed]. Bickford was clearly not equipped to take care of Mom. they are still trying to bill her for january even after we were told in writing that she was paid in full. that don't have the staff to provide adequate care. they misspoke about the cost initially. there initial assessment for moms needs was incorrect. we called twice in early January to ask about the bill but no one ever called back. i can not recommend Bickford.

Bickford of Bexley staff is rude, no help when needed. 6 employees in the cafeteria being obnoxiously loud sitting down at a table, while the residence sat in TV room smashed together because it is a cookie cutter house. Her hair was always greasy even day after they said they bathed her. Half the staff barely speaks good English. They yell when you ask them to repeat themselves because you didn't understand them. I've never seen the residence anywhere or doing any activities besides roaming the halls and sitting in TV room.

My mother was there for 3 weeks, staff was not responsive to her needs, we found medications on the counters,tables and floor of her room, unsure what they were giving her and when , their was no personal care that she needed, the staff was unresponsive to her and family's request, would definitely not recommend

I was told my loved one would be in a room where she would be carefully watched. I observed that she was rarely checked on. She was rarely cleaned. While I was visiting, she had pushed the call button and no one had come to her room for hours. I had to find someone to help her and they still took an hour. I observed the nurses and staff speak to her rudely and ignore her requests. She was not taken to activities. I noticed she didn't eat and asked her why. She said her food was always cold. I do not recommend this facility.

The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm til 8:00 am because of concern about the extreme anxiety and agitation mom was experiencing at night, and because she hadn't been seen by the PA to get the medication that would have helped her. Our outside extra help are the ones who provided the care the regular staff were responsible for--getting ready for bed, brushing and flossing teeth, toileting, and calming her and reassuring her when she couldn't sleep. And in the morning, helping her dress and wheeling her down for breakfast. At our meetings the director and RN admitted they were understaffed (which was so obvious) and commented that this was an industry wide problem. They also said that they needed more training for staff. We bc decided we could give mom better care at home!!! Activities amounted to using the tv as a babysitter. Mom was often left in her very uncomfortable wheelchair even though we requested that she be transferred to a regular chair. Her physical therapist also recommended that she walk every day--only happened when family member helped her. Another issue was getting her meds regulated so she could get some relief from her anxiety and agitation. This was a total disaster!!!!!!! Once we got her back home--it took one day to get her meds straightened out and she changed into a different person.

We were thrilled when we found Bickford, which presented itself as a caring, family-like environment, for my sister-in-law when it became apparent she could no longer live alone. She had a history of falls and had developed early dementia. Unfortunately, our experience was very disappointing in the areas of patient care, cleanliness, and billing practices. The marketing person and others were very friendly, but did not follow through on promises made regarding room readiness and start of therapy. We used the medical provider at the facility, and our loved one was started on several medications without our knowledge or consent. Sadly, after seven weeks (mid-Aug) she suffered a bad fall with serious head injury, resulting in hospitalization at a trauma center. We were informed she needed to be discharged to a facility that could provide a higher level of care. Bickford’s director agreed but administration refused reimbursement for unused Sept. days. Overall, a bad experience.

Relative was in memory care. Staff turn over was way too much and many times I visited the staff were standing around and on their phones. Relative’s clothes came back from laundry and mostly not hers. Sizes would not fit and belonged to someone else. I would find deep scratches and bruises on arms and hands and no one answered how they were there. The woman who runs the place keeps a loud barking dog in her office! My advice to anyone looking there is to turn around and run!!!

I was warned to not take my father to Bickford but I ultimately made the decision to to go to Bickford. We were told about the great care he would receive, that they were able to handle his declining mobility, and the facility overall looks very inviting. This would be a decision that would end up being the worst 6 months for all of us. The call button wait times were 30 minutes or longer sometimes with my dad laying on the floor waiting for help to arrive. He had an untreated UTI, which I was told they were taking care of and they did not. He ended up in the hospital for over a week. When returning the did not give him medication for 7 days because there was a miscommunication. At They are understaffed and cannot handle bigger medical needs but the [name remove] will try to convince you they can. They cannot. This place would only be good for more independent people. We had to leave after 6 months in order to get the care we needed. There are some nice staff members but they are understaffed.

I found the staff to be indifferent for the most part. When moving my wife out, I found a set of her soiled sheets stuffed in the back of her closet. My wife was not physically capable of doing this. Once, I arrived when lunch was being served. My wife was confined to a wheelchair. Her breakfast was on the counter in her room without any silverware. She was unable to eat her breakfast and she was unable to get to the dining room alone, and they had forgotten to come for her. Had I not shown up who knows when she might have eaten? There was little in the way of activities. I contracted to pay <fee removed> a month. I kept my wife there for three months and paid in full. They continue to bill me for an additional [fee removed] without explanation.

The lack of communication from the onsite team and corporate office has been unlike anything I have experienced from another organization. Our onsite experience was short as the facility was used for a 30 day respite stay. Three of the four weeks of our loved one's stay, she did not receive the care we agreed upon and paid for. Since the time of her departure, we have spent 3 months trying to find a positive and reasonable solution for our experience with both the community and corporate office. Calls and emails have gone unanswered. Still trying to work thru this issue.

This is a continuation of my father in laws end of life care. In the evenings they only had nursing assistances and 2 med techs. The med tech was very nice, however she didn’t know the difference between mg vs ml!!! She didn’t understand pain management, urinary retention (from narcotic use.) She explained that the Nursing assistance really don’t do much and she helped me turn my dad in bed. Once my dad passed away we came the next day to pick up his belongings. [name removed] instructed one of the nurse assistance to keep an eye on 1 of the patients because she didn’t want him to wander out the door while we were moving our stuff out of the facility. Once [name removed] left, she walked the patient to his room and closed his door and told him, “Just stay in there!” And then closed the door! She then proceeded to sit down by the TV and play on her phone. Many of the nursing assistance just sat on their phones! Lastly, it took Bickford 16 weeks to issue our refund check! We had to ask for it many times.

I found the leadership to be dishonest and manipulative! I am working with an attorney to settle a disagreement with them and my dad never even lived there. Not one day. Buyer beware! Don't sign a contract unless you're absolutely sure of what you're getting and when you plan to move in!!

Mom is no longer at Bickford. Moved to another facility. Not satisfied with memory care unit. Not meeting mom's needs.

They were understaffed at the time and communicated poorly when they were attempting to care for my parents. That inefficiency led to my father's loss of appetite (not bringing his newly made dentures to the memory ward), missing clothing(they took my mother's clothing to the memory ward for him), which led to physical weakness during the COVID and his death shortly afterwards.

Very friendly and helpful staff to start but once those original staff members left the atmosphere changed. Items of my mom started missing (towels, sheets, socks and comforter). I had to keep asking to see if anyone knew where things went or were. The laundry wasn't always done on time or was gone for more than a day. Would I recommend Bickford? No I wouldn't. I try to call them to take care of a bill (which has now been sent to collections) and have left several messages but no one has called me back. Plus the amount they charged seemed to be quite excessive for the amount of service was quite lacking compared to some other facilities.

We admitted our family member with a diagnosis of dementia and tests from a neuropsychologist. Later, we were informed the dementia was a problem, the deceptive sales pitch promised alot. Constantly understaffed and price gouging are common. The best part was the key fab. Also, they charge a daily rate but do substantially less activities/services on the weekends. The completely subjective process of evaluating your monthly services is unethical because they are short staffed and can't deliver the care that they upcharge. As high as $60-$90 daily. Their greedy business approach is suspicious of how the employees are rewarded financially. Room cleaning and laundry services are inconsistent and the excuses are plenty. Employees reviewed my loved ones personal information in a location that was overheard by many of the other residents and a second time over the walkie-talkie. No regrets about moving from Bickford of VB. It was profoundly beneficial to our entire family.

I went to visit my grandmother on Thanksgiving no one had given her a bath I asked the nurse to change her she told me she will be right back, but she took a while so I changed my grandmother myself and she was extremely wet and made a bowel movement. My grandmother said [name removed] please give me a bath because my bottom is burning. While I will given her a bath I noticed that she had some dark places on both sides of her legs but I thought it was pressure from her being bedridden so I took the bath towel that I was washing her with and wiped her legs and it so dirty that I I had to repeat the process over and over again to clean her legs. My grandmother shared with me that she asked the nurse by the name of [name removed] to wipe her feet and her response was who do you think you are God. I know that I’m not POA as I’m often reminded by the head nurse but she’s my grandmother and I want the best care for her.