Bickford Senior Living

this place is a joke. the administer is never there and when she is, she is locked behind her office. the head nurse is a joke. she has a very bad bedside manner and doesn't seem to know what she is doing. most the time the staff can't be bothered. I would stay as far away from here as you can. house keeping is horrible.

The outward appearance of the facility is lovely and "home like". The directors were very happy and helpful during the "sell". After a few months attention and care has weaned. Communication re. our parents health with the Director of Nursing is rare, dismissing and rude. Questions and concerns are arising daily with/by our parent regarding care with no answers by the director to ease the worry. The working staff has been kind and helpful. The activity director is wonderful, patient and encouraging to the residents.

This is a nice enough looking community, and the staff were all very friendly, but we ran into a few issues that made me call into question the quality of the care here. My loved one had an incident where she suffered a fall and nobody noticed she had dislocated her shoulder until a few days later. Her room was also at the end of a long hallway, and I feel like she got checked in on less than more conveniently located rooms. I also had some issues with the housekeeping, her bed was often made improperly, missing top sheets or the mattress cover, etc.

The hearing aids were lost during the first week, and the facility did not take responsibility for them. I was also concerned about the supervision of the memory care residents. At times, patients were left unsupervised, and the staff did not always seem engaged with the residents. The room size is also too small, especially considering the needs of memory care residents. Overall, I was disappointed with the level of supervision and staff engagement.

Rooms way too small, no closet space. No parking was available when we came for tour. Not for us at all.

We did not have a good experience with Bickford which caused us to transfer my dad to another facility after 2 months. Could not trust staff for his overall wellbeing: -Medical condition; had Bell's Palsy and no one contacted us. Thankfully it was not a stroke -Meals were not provided in his room as requested (thankfully I made sure he always had snacks in his apartment) I know many staff were fired when my dad left because things were happening to other clients as well.

Nice place but I didn't like how the price for a respite stay changed and then added fees and added time of which their marketer knew of my time frame for my mom's stay. Too bad it didn't work out. Pricing difference too between A Place For Mom quote and the facility quote. Bait and switch..????

We truly hoped this placement would work & did not make the decision to leave lightly. Unfortunately, we experienced repeated concerns involving missed medications, inconsistent medication timing, lack of medication supervision, missed meals, poor communication, & prolonged hygiene neglect. There was no shower support, my mom repeatedly went a month without cleaning. We requested a urine screen six times over several months, only for a UTI to finally be confirmed after visible blood was observed and outside testing was completed. She was skipped for multiple evening medications & medications were rarely supervised, simply left on the counter. The most difficult part was feeling like our concerns were continually minimized while our family was forced to monitor care ourselves through cameras and outside caregivers. In the end, for her health and safety, we felt we had no choice but to move her. No family should have to fight this hard for basic care, communication, and follow-thru.

understaffed, but they are always friendly. it is assisted living, they will tell you your person can stay in one of their apt./rooms but they don't check on them enough they say every 2 hours. they let us put in a camera but it's concerning to see your person waiting for help. also plan on supplying everything down to your own toilet paper. the room is empty like an apt. you supply furniture & everything you need. one nice thing little kitchen area with mini fridge & microwave set on countertop with cabinets & a single sink is great. closets with shelf. the maintenance man is super nice & helpful. everything is yes but if it's something they have to do be prepared to wait & wait. Are any of these places the best? this is a self pay place for 2 years before you can use medicaid, they will tell you VA monthly benefits are fine but I can't get them to fill out paperwork for my VA aid in attendance benefit. the food seems good & they feed my dad 3x a day. so far laundry has been done with no mishaps.

Worst place ever, office never calls you back. Drag their feet if your getting a refund. They don't pay their bills. Workers bring their kids to work. Caregivers get physical with residents. 4 housekeepers in 4 months. Executive director has the nurse do her dirty work. Residents elope and make it down the road. There isn't anything good about the place.

I had my mom here for assisted living in this facility a while ago and we have since moved on. While their facility is decent, maybe a little small, their staff and especially higher ups were extremely inconsiderate. Many of the times it was impossible to address concerns like staff letting residents stay soiled for hours or lack of attention with staff on their phone. It’s unclear who is in charge as leadership seems to always be changing and those who do respond do not seem to care nor provide us with any clear answers. I would be more forgiving if they simply took accountability and addressed our issues.

I was lied to .told that since my check for $[fee removed]was accepted I had a room still have not received repayment. And still need permanent housing This has put me in a very bad situation

If your loved one is in need of any rehab services I would not look at this facility. There is not enough staff to care for people who are in need of physical assistance. We had to hire round the clock caregivers to help care for my dad. Also: if your loved one transitions to hospice you should not stay there. They tried but they were not equipped to handle the situation.

We never got to move in. Paid [price removed], and then communication from them stopped. Could never get a move in date or contract. Director would not respond. Filed a complaint with the company and they said I would be refunded. It's been almost a year and I'm still waiting. They say they will get back to me and go months without communication again. Filed another complaint recently and was assured they will refund my money and it was marked urgent. That's was 2 weeks ago and haven't received it yet. Been fighting with them on this for almost a year now. The lack of communication there is the worse I've ever seen.

We had a terrible time with them. I filed a complaint with management. They did not give my dad all of his medication, so in abruptly stopping it, his behavior had a severe decline. Also, their communication was nonexistent. I could not get anyone to return my phone calls. We moved him out of there as soon as we were able to find an alternative. I have never experienced such a mismanagement and unprofessionalism. People should definitely be discouraged from trusting their loved ones to that facility. Also, after speaking with the person from Bickford who contacted me about my complaint, I received zero follow up. The only reason I did not file a complaint with the state was because the only facility I was able to get my dad transferred to quickly was another Bickford, and I was afraid they may not keep him if I started formal proceedings. Eventually the facility changed hands, so Bickford is no longer the owner, but I no longer have the emotional resources to dredge up that experience.

Dining Experience (Bread Basket) Meals were consistently understaffed and delayed, with residents waiting over 45 minutes to be served. Quality of food was not acceptable, falling short of expectations for a senior living community. The dining area was left uncleaned, creating an unpleasant environment for residents. Activities & Engagement Promised daily stimulating activities were lacking, leaving residents with limited opportunities for enrichment and socialization. Programs felt inconsistent and did not provide the variety or engagement expected for maintaining residents’ quality of life. Management & Leadership The director displayed a negative attitude and was not present on weekends, leaving families and staff without leadership support during critical times. Concerns raised by residents and families were often dismissed rather than addressed constructively. Overall Impression While published ratings highlight Bickford’s “home-like atmosphere” and “friendly staff,” our

Needed a place in a hurry. They need more caretakers and activity

biggest complaint with food seemed to be any individual meal plans for different people with different medical needs. this was a year ago and hopefully they have had some changes in staff(administrative especially) and addressed the many issues that led me to give them the review I did.

I wanted to write a review so that other families can know what they are getting their family members into by placing them there. My father had multiple myeloma and had many hospital stays with pneumonia before becoming weaker and spending some time at Ignite. Because he was unable to continue doing physical therapy, we needed to find him a place for more care that would eventually turn into hospice care. In checking with Bickford, we were promised that they had all the care my dad would need up to and including hospice care. [name removed] and I believe the intake nurse came right away to assess my father and insured us that this would be a perfect place for him. It couldn’t have been further than the truth. We brought and bought everything he needed for his room. When it came the day to move him in, they still had all his things in a storage area and had my brother not given them a reminder, my dad would have been the room with nothing. After a couple days, transitions was called and put in place to help my dad get the medications that he needed . Unfortunately, the orders for care, medications times, and dosages got lost when getting into their scheduling. They could Not keep up with the sometimes daily changes in medication and how they were to be administered. After my dad could no longer swallow the crushed pills with applesauce, hospice ordered liquid medication for him. I happened to be there and noticed white bubbling pills on my dad lips and saw that the nurse had crushed up his pills in applesauce and just put it in his mouth!! I hate to think of what would have happened if I was not there. It was at that point that between my brother and I, we were the ones calling for his meds, making sure they were given correctly and trying to track down the ONE nurse on call for the entire facility. I eventually had to buy an air mattress and move in his room to make sure there was care for him 24 hours. Throughout this time, I made sure that [name removed] was made aware of all the mistakes, sharp and snotty remarks from some of the staff, and how they in no way have the ability or the staff to handle someone on hospice care. I found myself reaching out in tears in the middle of night to a hospice person to come help me because there was no one available to help my dad. [names removed]response was that because my dad’s medications and needs for care changed, their system could not or did not process the changes timely. When they would check the orders from hospice, they said they could see them in there but, we’re not processed into my dad’s chart. How is that helpful?! There were many times my dad never received his pills in time and sometimes they were hours late. I heard my dad yelling in pain with no meds to help him. I was sick to my stomach feeling so helpless. They are used to patients who are in long term care that don’t have these types of changes. Somehow, my dad developed COVID. In turn, his wife, my brother, and myself then caught it. I was the only one that was asymptomatic. The staff really was hesitant to come in. They suited up and gave medication but I bought an air mattress and moved in his room so he would have the 24 hour care he needed. Hospice tried to find someone to stay the nights but no one was available. I understandably was not allowed to leave his room. I noticed a change in my dad and asked the nurse when she came in if these changes were anything to worry about. She said his vitals were ok and it was normal. My brother was finally feeling better and was coming to relieve me for the afternoon and night. Unfortunately, my dad passed only hours after I had left. In retrospect, there were a handful of very caring and competent nurses and a few aides who were a blessing for my dad. Bickford has no place ever caring for patients on hospice. This is a facility for patients to be fed, watch TV play some games or do puzzles with minimal change to medications. I have felt so guilty and broken-hearted that I placed my dad in their care. Please encourage other families not choose this facility for any type of critical care.

My family member moved to a different facility after 2 weeks mainly due to mismanagement of medication. I do not recommend Bickford of Omaha Hickory and have reported them to the state Ombudsman