Beztak Properties

I think it is awful how when you go to all seasons \testimonials\" page they never tell you the bad stuff -- like the food is bad or that the staff acts like they are doing us a favor when we pay good money to be here -- I am so depressed in the past year in a half that we have different people running this place then we did when I first moved in. [removed] was awesome in the dining room now we have [removed] that thinks she is a drill sergeant --she is just obnoxious. The old director was good too now with [removed] everything is cheapened and the staff follows how the boss is and that boss just doesn't care about us. I want to see these sites will actually post a negative review

Make your parents unhappy...go to all seasons of Rochester hills, Mi. This is a scam outfit and place for mom is not helping They rip you off in service, care, and food. The meals are horrible, just try it yourself before you take your parents there. Plus, there is little nutritional value in the meals. One of the most important things for seniors next to safety. The sales girl, [name removed], tells me kids "drop of their parents kicking and screaming but they eventually like it here." Who says that? Does that really happen? What kind of sales person is that? Do you really think that helped me with my parent, my dad was scared. The staff needs to wash their hair. It is aweful smelling-- and he is handling food and drinks at happy hour, I went once to see what was happening. I need to get my dad out but they have you locked in a contract for 13 months -- funny how [name removed] does not tell you the "fine details" The front desk women at night, [name removed] has zero personality. When we were moving in, she could not answer any of our questions.

My mother lives in Casa Del Rio. She loves the apartment, however the services are poor. The food is poor, lunchtime is always a sandwich, and they serve the same vegetables everyday. A poor select of food. Activities are scarce. The maintenance men only know how to change a light bulb. Anything else she is suppose to hire someone to do it. They really need to get on board, these people are on a fixed income, and they live there so everything can be done for them.

Casa Del Rio kicked out all residents after a few months of living there and did not refund any money. Very angry about the experience.

Zero in all categories. The experience was the worst of my life. We felt threatened, unsafe and ignored. Understaffed. Virtually no administrative personnel at site. Lock on apartment door didn't work. Housekeeping and other staff just walked in at any time. Even walked into our bedroom without notice (had sign on bedroom door saying keep out, we are sleeping). Constant fear of anyone coming into the apartment. On 2 accounts we needed assistance and rang the emergency button and the emergency pull in the bathroom. It was around 11:00pm and took 30 minutes before anyone showed up. She didn't know how to help so I told her to call someone else. That woman showed up 20 minutes later and she had no idea how to help. The washer machine was covered with 2 inches of black mold. Any time we mentioned these things we were told to file a complaint at the front desk. Which amounted to no action. They also continued to bill us for a month that we weren't there. Send a lame invoice that was too bogus to figure out.

We continue to be disappointed with this facility. Poor maintenance of the automatic doors often prevent residents from easily entering or leaving the buildings. Also, there is only one elevator in each building so when it isn't working, residents with poor mobility capabilities who live on the upper floors are forced to use the stairs. Casa Del Rio could do a lot better in providing a safe and well maintained facility.