Better Living

This facility has gone through a number of operators since 2019. It seems they come with big promises, but nothing changes. There is no commitment to fixing deferred maintenance and resources to the staff must be limited, the food is so bad.

My loved one was there a short period of time.They did not have a housekeeper, or enough staff. They did not have a maintenance guy, a director or nurse. The food was terrible. It was low quality, and was not fresh. They had activities, such as; exercise, crafts, afternoon outings, and bible study. They did not, make an effort to get all of the residents involved. The care aides were excellent.

Flew in from out of town to visit my Mother. [name removed] told us she had to go by ambulance to Ottumwa Hospital for psych eval to get her meds changed, then she could return (lies). She was discharged from the hospital later that evening and when we tried to return her to her to river place (in the middle of the night), they would not let her in to return to her room. We called [name removed] , the director, and he said she cannot come back. No advance notice of any kind. So we are sitting in the parking lot in the middle of the night with no place to go. The day before, my sister went to visit her and she was lying outside, and my sister had to bring her back in. I noticed that they waited until the first of the month (after she paid in advance for the month ahead) before they pulled this hateful stunt. Looking at all options.

Looked great at first, but our mother said the care was not what you paid for meals were terrible, chef quit, fed Mexican food 3-4 times a week. Elevator broke all the time and she was on second floor. Bed bugs on lower level by bingo room found in some ones room. how does this happen in an assisted living facility??? The maintenance man was the nicest man there and the most caring. The little gal doing the interviewing doesn't have a clue what is going on, or the Manager for that fact either. I would NOT recommend this place to anyone. We have since moved our mother , where she is getting great care.

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We have had our mom at Emery for four months. As of today we are at 27 days with none of the electrical outlets working in her room. We have brought this up eight different times and are told that they are looking into it. They reported an injury to her foot but had no idea how it happened. Her doctor thought it was broken and did x-rays because of the extensive bruising. She has had a black eye, a bruised cheek and arm and we were the ones that had to point it out. We found moldy food in her room. We are trying to find a new home as soon as possible.

Very disappointed in the treatment of my M-I-L at Emery Place. She was one of the 1st residents to move into Emery when it opened 2 years ago. Emery Place made an independent assessment of her a few weeks ago and decided she needed to be moved to their new locked facility because she burned a brownie in her microwave and "failed" an assessment they gave her. The nurse at Emery Place appears to make all the decisions and is not open to any other opinions (including family). She gave us the choice of moving to the locked ward or moving out. So...we are moving my M-I-L into a facility that respects her independence and fulfils their commitment to increase the level of care as needs increase instead of warehousing our loved ones in a locked (and understaffed) facility. Do not heed their promises of being able to increase the level of care your family member needs as they age. What they mean is that they will require them to move to the more expensive locked ward in order to remain at Emery. My M-I-L has been "assessed" at several other facilities that we are looking at to move her to, and has passed all their assessments. I'm confident the reason Emery Place required her to move was that they have a waiting list for her type of apartment, and they thought they could fill their empty rooms in the locked ward with residents who currently occupy the coveted rooms. Our story is not unique...in the last 30 days this has happened to 3 residents. Unfortunately, they didn't have the family resources to advocate for them. Beware...