Better Living

The worst facility for clients. They keep changing there website. Not once did I witnessany outings, picnics, on-site musicians, excerising, etc… There is no spa or salon it is a closet with no ventilation. No employees stay, or wear name tags. What red carpet treatment ??? Pricing leave seniors with no money left over at months end which is against Anoka county standards. They are now hiding behind a “place for mom”, “jaybird management”, which all 3 places have very low reviews. Run as fast as you can everything the tell you about this place is literally a lie!!

I would have wanted to know clients are the truth about this facility. The truth is employees treat clients very poorly and none of them wear name tags. The food is not up to anyones stanards due to needing to hire a cook with knowledge of cooking. It is a lot of sandwiches or pizza delivery which isn’t her approved diet. Staff is deceitful and can not be trusted. There is no maintenance man. All negative reviews are removed from the site. Clients are being considerably over charged. Turn around in staff leads not having enough staff at all. Especially at night time. Most employees treat clients rudely and have no patience. They offer no activities, meal planning , no extras. I would not recommend this facility to anyone as they offer little in providing quality care.

Management and HHA need serious retraining. No support from management, constant staff shortage and there is reason why a 19 bed facility in a area that senior living is in need have lots of openings. Look elsewhere as care here will be poor and expensive! Zero activities. What they pass off is very limited for activities. Too much turnover in staff and the staffing to resident ratio is alarming, especially at night.

Looked great at first, but our mother said the care was not what you paid for meals were terrible, chef quit, fed Mexican food 3-4 times a week. Elevator broke all the time and she was on second floor. Bed bugs on lower level by bingo room found in some ones room. how does this happen in an assisted living facility??? The maintenance man was the nicest man there and the most caring. The little gal doing the interviewing doesn't have a clue what is going on, or the Manager for that fact either. I would NOT recommend this place to anyone. We have since moved our mother , where she is getting great care.

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Very dated and small rooms. No updates since it was opened it looks like. Staff do not conduct themselves professionally. Not a secured place. Enter and walk in without anyone asking who you are. Very little activities and no outings. Too expensive for services and environment you are getting. Better choices to consider in the area.

We have had our mom at Emery for four months. As of today we are at 27 days with none of the electrical outlets working in her room. We have brought this up eight different times and are told that they are looking into it. They reported an injury to her foot but had no idea how it happened. Her doctor thought it was broken and did x-rays because of the extensive bruising. She has had a black eye, a bruised cheek and arm and we were the ones that had to point it out. We found moldy food in her room. We are trying to find a new home as soon as possible.

Very disappointed in the treatment of my M-I-L at Emery Place. She was one of the 1st residents to move into Emery when it opened 2 years ago. Emery Place made an independent assessment of her a few weeks ago and decided she needed to be moved to their new locked facility because she burned a brownie in her microwave and "failed" an assessment they gave her. The nurse at Emery Place appears to make all the decisions and is not open to any other opinions (including family). She gave us the choice of moving to the locked ward or moving out. So...we are moving my M-I-L into a facility that respects her independence and fulfils their commitment to increase the level of care as needs increase instead of warehousing our loved ones in a locked (and understaffed) facility. Do not heed their promises of being able to increase the level of care your family member needs as they age. What they mean is that they will require them to move to the more expensive locked ward in order to remain at Emery. My M-I-L has been "assessed" at several other facilities that we are looking at to move her to, and has passed all their assessments. I'm confident the reason Emery Place required her to move was that they have a waiting list for her type of apartment, and they thought they could fill their empty rooms in the locked ward with residents who currently occupy the coveted rooms. Our story is not unique...in the last 30 days this has happened to 3 residents. Unfortunately, they didn't have the family resources to advocate for them. Beware...