Bethesda Senior Living Communities

Management just changed hands. Everyone is given meds early it's a ghost town by 7:00pm. It was never like this before new takeover. No communication with new ppl, all old management was fired!! The lady in this picture ([Removed]) with the puppy has moved in with her daughter it's so bad!! These pictures are staged from the good old days!!

Place has went completely downhill, apparently they had to report to state agencies 4 times this month for [Removed] and neglect. Save your parents the heartache, charge nurse during the morning [removed] is rude and hateful!

If I could give these [removed] less than one star I would. Any favorable review you read about Villagio is clearly written by a Villagio staff member. I have a parent who has been a resident of Villagio for more than 5 years. The care at Villagio is minimal at best, [removed] at worst. Hmm, I was never advised of a bed bug outbreak. There is NO engagement for Memory Care residents. Your parent will be placed in front of the boob tube for 24/7. The staff is incapable of resident engagement. A previous review mentions an RN on staff. There has not been an RN on staff in the 5 plus years my parent has been a resident. The staff changes frequently at this facility. They routinely lose medications and will ask you to bring more. Then after you have bought medication out of pocket since your insurance company has already paid for medication, the missing med will miraculously be found. The staff is too inept to keep up with your parent's clothing, linens, etc in spite of the fact that your parent;s name is written in sharpie on EVERYTHING, Save yourself the agony and don't place your parent here unless you enjoy paying for services you don't get. Villagio of Carrollton is no more than overpriced baby sitting. Your parent will be fed the starchiest of foods. They claim they have the Cafe' Fresco. This is a code term for they will open a new can of slop. Villagio's idea of a vegetable is something out of a can, and most likely some sort of brown bean. On that rare occasion when Villagio acquires a caring, intelligent staff member, don't count on them sticking around for long. And why would they, they aren't well treated by management nor adequately compensated so they move on. [removed] NOTE: RN added to staff after review was written

My parent vs been at Park Regency for close to 4 years now. I would definitely NOT recommend it for anyone, but especially those needing a bit more assistance. The ONLY reason they have been there this long is because 1) Another family member was in charge 2) The hefty non-refundable deposit. 3) My parent developed a wonderful relationship with another resident, and it was that resident, NOT staff, who looked after them and kept me informed of things. From day one, they did not monitor a new med, or their condition, landing them in the hospital. Their housekeeping and maintenance is pretty much non existent (other than trash). Even with a Dr note, they have failed to assist with medical related needs, and I have never witnessed or known of any type of assistance with personal needs, even after many requests. After many calls to request any type of assistance, checking telephone so I could contact them, find out how they were doing (with the exception of being told they were ok, when they clearly were not), discuss care and plans, receive copies of assessments and reviews, or getting medical services, it still never gets done. Oh, they did clean the moldy, cruddy toilet finally, after I requested it in person. Last time I visited however, it was again flighty, the refrigerator was FULL of rotten food, and she was filthy. Now with the new sale, it has even gotten worse. I have been trying to contact my parent for 2+ weeks now. When I talked to Kristen, interim director, she informed me that she wasn't familiar with my family member and couldn't let me know of their condition (there has been a traumatic event in their life). Never even offered to find out. Instead, her and the other staff member I spoke to at the time, were clearly stressed and couldn't be bothered by our situation, even knowing that I am not able to come myself. Now that the other resident who did look after my parent, is no longer there, it is DEFINITELY time for a change...not only with my parent, but also hopefully a change for other residents, as this will all once again be reported to the county, state, head company, and Medicaid.