Bethesda Senior Living Communities

This is an Assisted Living Facility that is way over priced for what we can afford.

She was there for three years, but that is where she got the really bad UTI, and fell and went to the hospital. It just wasn't enough assistance. It is difficult to find a place that they really takes care of them!

I didn't like that it was so spread out. The unit that they showed us was in a separate building in away from the main unit. I didn't think that my mom would be able to navigate such a large place. The value was also not as high; the cost was just as high as the one that we pulled her out of. I just didn't think it would be a good spot for her.

Great place, people were really nice, units are a bit dated and most are too dark.

100% assistant living, 2 bedroom, $5700

2/29/12 visit - The director is daughter of a co-worker of mine - just discovred today. Location is straight down Granbury Rd from work (TCU) Lower prices available here; non-profit puts excess money back in improvements and supports charity. Very little turnover in staff. Bright and cheerful. Room wing hallways have very high ceilings with windows high on wall. Dining room is very large and near entrance; restaurant-like in apperance. Basic static menu with one special on lunch menu. Asked about staff to resident ratio and response was that this is an artificial indicator of service.

Nice place

Nice place

Nice place but it looked a littel older than the other places and it did not allow pets.

Great place, a small community and only one meal.

Our family had an in person tour and the community was just to old and gloomy

It is working out for my mom. She does gave to wait at times for assistance. More vegetables and salad is needed in the meals.

Staff is nice, however, they do not have solid communication skills as no one really seems to know what is going on, nor do the "directors" seem to want to take a "hands on" approach when there is an issue, from the Nursing director to the Sales director, to the executive director. They did not seem to know what was stated during the initial tour, what was needed by the residents at check-in, nor did the executive director care much when I did present her with a serious issue that occurred with my father. The nurses seem to be more involved in their personal conversations than paying attention to the residents or their families concerns or concerns.

My mother has been in Bethesda for several years. Staff is friendly and good to her. The downside is the turnover in staffing. The food is marginal at best, especially on the weekends. Activities could be a bit more stimulating. There isn't much flexibility with getting residents on outings. The appearance is good. Always clean and the grounds are nice. It is corporate run and it shows. Lots of cost cutting and fewer opportunities for the residents

The experience wasn't as good as I thought it would be. I was paying $[removed]for a pendent alert which wasn't given to her until the nurse found her on the floor.

First, the salesman [name removed] does not explain things correctly. We were not informed of "age in place" details. They don't take wheelchair bound residents. There were no activities going on the days we toured or on the days our mother was there. That was disappointing. Contacting the salesman, the general manager, or the Memory Care manager was next to impossible. Phone calls were never returned, we had to just keep calling.

They were nice, the staff were sweet and helpful. Unfortunately, the residents were a different story. They were constantly harassing my mom, they didn't like her and excluded her from everything, they talked about her behind her back and even to us. They constantly told me to take her to a place for "her kind of people" not knowing what they meant. So it just wasn't a good fit for her.

The staff was ok. There were a few good ones but most never even said hi to me. They put all of the residents in a big room in front of the tv and they just wandered around aimlessly all day. I saw 2 activities the whole time [name removed] was there. Most of the time if there was an incident to report, the messages were weird and vague. There was definitely a language barrier. So much laundry was lost, including bedding. I had to ask for toilet paper to be replaced in her room and her room was never cleaned well. There was always dust in the corners and laundry was never put away correctly. When [name removed] was passing (a week long), it was the saddest. Only one employee checked on me and offered me a drink. They would come in and give her meds but never really interact with me or her. There were no creature comforts. The first time I saw her after being bedridden she was in a diaper, tank top, flimsy blanket that wasn't even hers and half falling out of the bed. Hospice was truly amazing during the process and did an excellent job (not a part of Collinwood). I always tell people that it was the cheapest option by far but you absolutely get what you pay for!!!!

Communication about medicine. Staff understanding people's needs

The food, responsiveness of support staff, cleaning the rooms, hiring help--vastly understaffed