Bethesda Senior Living Communities

My mother lived here from [dates removed]. The management is awful: my mothers room flooded three times and they moved her bed without telling me and she fell because they did not have her bed at the angle she was accustomed to. When I came to visit no one was at the front desk and I never could get a straight answer about my mothers care. I noticed she declined rapidly after that fall, and that move. The caregivers were always sneaking out the back door to smoke together. I pushed my mothers call button and it took over an hour to have them respond. Someone broke the plug to my mothers hospital bed: they had the head up and the feet up and left her that way for a week! My mother was miserable. The management promised to apply a credit which they never did. I moved her to The Waterford on Cooper in North Arlington.

This is a place where I wouldn't send my worst enemy. Most of the staff are OK, but whenever I went to visit my mother, everyone seemed on edge. On one of those visits, I witnessed the Executive Director [name removed] talking down, in a rather loud voice, to staff in front of the residents and their family members. I could see immediately the embarrassment on their faces. A few days later, I heard her at the front desk, refusing to speak with a family member. Not long after that she actually scolded a resident in the dining room. I continued to watch for her outbursts, and figured out that they were very frequent, and pretty much no one was exempt from her wrath. She is not a compassionate person, especially when she treats people the way she does. I was very uncomfortable leaving my mom in this environment, especially because I felt like it would only be a matter of time before she verbally attacked my mother. We vacated as soon as we found another nicer facility to take care of mom. I would suggest that any potential resident to just visit the facility on several different times to get the true picture of what kind of place this is. I cannot figure out why they have some "good" reviews, unless it's staff that is writing them. Also, I have noticed that they cannot seem to keep a nurse position filled. They have had 4 or 5 nurses in the last few years! Don't take a risk with your loved one's!

I have a long list of issues with this facility. I recommended to not put your loved one here. My mother is there now and it has been one issue after another.

I was excited about this place for my mother but the service has been below par. 1.) The alert button for the nurse/tech on call did not work for the first 3 days at the facility. 2.) She was not give an emergency medical device until she had been there 4 days. We heard from another resident's daughter that her mother needed help and had to call 911 because no one responded to the medical alert device. 3.) She almost missed a Dr.'s appointment because the front desk person forgot to tell the driver about her appointment. 4.) My mother was put in a temporary room due to a water leak of some sort in her designated room. They promised to have the floor repaired in 2 weeks and it is now 3 weeks and work has not yet started. There will be more to add I'm sure.

This review is based solely on the behavior of the Executive Director [name removed]. Unfortunately the facility is guided by an employee who is blatantly unhappy with her station in life. My engagement with her has been curt to say the least. I was moving a family friend into the facility and required help which she stated was against policy but when I left other staff helped out to get the items moved in the apartment. I have never heard kindness to be against policy. Shame on you [name removed]. Kindness and decency are an integral part of human connection which you lack. As for all the other staff, kudos for working for the betterment of the facility and making things easier for family and friends.

This place was a a better place before the new ED got there. I can’t say it was the best but it sure was better than this new lady. I’ve never met a person that genuinely doesn’t care about the residents needs. Not to mention staff. They have had the worst turn over I have ever witnessed. And the worst part is the residents have to deal with that and there paying for good service. Right?! Caregivers have had to work up to 2-3 mes carts a shift due to no QMAPS. That’s unsafe and I strongly believe it’s illegal. And if that’s not enough I’ve also have witnessed one person from management pass out medication! They were short so they had this person pass out medication to residents and keep in mind they do NOT have a license to pass any kind of medication! They’ve had quite a few med errors that has sent residents to the hospital. No residents are safe in the hands of these people. And with caregivers working overtime they can be found taking naps throughout the place. I just recently encountered a staff member asleep on a bench tapped her to let her know it was time for my mothers medication. If staff isn’t sleeping they can be found on there phones in the break room. Also they have had an AC problem on the third floor since about June and it has yet to be fixed! They pretty much went all summer without AC in the hallways. And there solution for this in the meantime was to place fans throughout the hallways. Sure that’s safe for residents with there walkers. And in one room the temperature went up to 92 degrees and no maintenance to take care of it. They have had about 14 rooms available in the last couple months that is unbelievable since before new management they have about 2-4 rooms. When there’s that many rooms empty on a place that used to have a waitlist you gotta wonder why that’s happening. These residents deserve more than what there getting. My mom deserved more! I hated visiting and my mom telling me how much more she hates it there. They needed change but the change they got wasn’t the change they needed.

Sadly, Park Regency has gone down hill over the last few months since new management has been hired. The new Director and upper management definitely do NOT aspire to the faith based pillars that they market on their site. They are condescending and rude. My mom (who has dementia) lived there for about 3 years. During that time, we were very pleased with the care and staff. Once new management came in, the staff turnover is unbelievable. Short staffed on every shift, employees complaining to the families and residents and wanting us to speak up to enact change. We had two very serious safety breaches which led us to make the decision to move my mom in addition to how very poorly we were treated while trying to handle and advocate for our mom's care. Please check with the State of Colorado on fines and breaches of care (including medical laws broken) before making a decision to move here. If there was an option for zero stars, that is what my family and I would choose for this care facility.

I have seen the building steadily go down hill since the new director. I am there to visit my mom frequently. I have tried to meet the new director twice, once she was too busy, once I needed an appointment. In 4 months she has not met my family or my mother. The air in the building hasn't worked all summer. The 3rd floor is so hot, they have fans unsafely put everywhere. The staff turn over is higher than ever. They will openly tell you how much things have changed for the worse. They need to get some help and in a big way. Or they will have a lot more open rooms.

Our mom lived here for nearly five years. The first 1.5 years were good, but after local management turnover, things changed for the worse. Prescription management and security (jewelry stolen) were the first major issues. Never had one fire drill during her total tenure here. As long as your resident is reasonably independent, and in good health, this place is OK; but as dementia progressed and additional support required, professional care services fell below our expectation (and their promise) for these paid services. There are a handful of caregivers here who are wonderful and caring; treating our mom as their own to the last day. The rest were clock punchers. During the years we initiated regular reviews with their management resulting in no positive change. We realized then that the less than compassionate attitudes came from top down, including the president and corporate officers. Why did we stay? Honestly the location proximity to our homes was a major factor allowing us to personally oversee her care, and our concern of introducing change to mom. We had to install CCTV in her room just so we could tell if she had fallen. When mom’s PCP and HH finally recommended memory care, we moved her away despite Bethesda having a separate memory care unit but it was managed by the same inept people. Moved to a new facility and she is now showing real signs of improvement in just one week.

Absolutely a [Removed] Camp! My mom has unfortunately been there for < 1 year and has been hospitalized 8 times!!! I stayed the night with my mom a couple of months ago and witnessed the "aide" giving my mom a med without letting her know WHAT she was taking. They took her blood pressure which was 76/35.... THEN proceeded to administer her blood pressure med! Obviously NOT appropriate care unless you're trying to comatose a person ESPECIALLY while they would be sleeping! When I questioned this obvious safety hazard I was directed to the LPN who was just leaving... she suggested pushing fluids although Mom has CHF and is fluid restricted having just been released from the hospital 2weeks prior for CHF Exacerbation. That LPN obviously called [Removed] ANOTHER LPN who is the Exec director.[Removed] came in to "interrogate" me regarding my "concerns." Having a medical background for 26 yrs I explained my concerns regarding Mom's significant deterioration since her residency. She ensured she would investigate and get back to me the following week!!! That was 2 months ago!!! Only thing she took care of was alerting the staff I was no longer allowed to visit my own mother!!!! If you truly LOVE your family member.... DO NOT place them here unless you're just looking for a place to "dump" them.... as my sister unfortunately did to my mom!!!!'

Management just changed hands. Everyone is given meds early it's a ghost town by 7:00pm. It was never like this before new takeover. No communication with new ppl, all old management was fired!! The lady in this picture ([Removed]) with the puppy has moved in with her daughter it's so bad!! These pictures are staged from the good old days!!

Place has went completely downhill, apparently they had to report to state agencies 4 times this month for [Removed] and neglect. Save your parents the heartache, charge nurse during the morning [removed] is rude and hateful!

If I could give these [removed] less than one star I would. Any favorable review you read about Villagio is clearly written by a Villagio staff member. I have a parent who has been a resident of Villagio for more than 5 years. The care at Villagio is minimal at best, [removed] at worst. Hmm, I was never advised of a bed bug outbreak. There is NO engagement for Memory Care residents. Your parent will be placed in front of the boob tube for 24/7. The staff is incapable of resident engagement. A previous review mentions an RN on staff. There has not been an RN on staff in the 5 plus years my parent has been a resident. The staff changes frequently at this facility. They routinely lose medications and will ask you to bring more. Then after you have bought medication out of pocket since your insurance company has already paid for medication, the missing med will miraculously be found. The staff is too inept to keep up with your parent's clothing, linens, etc in spite of the fact that your parent;s name is written in sharpie on EVERYTHING, Save yourself the agony and don't place your parent here unless you enjoy paying for services you don't get. Villagio of Carrollton is no more than overpriced baby sitting. Your parent will be fed the starchiest of foods. They claim they have the Cafe' Fresco. This is a code term for they will open a new can of slop. Villagio's idea of a vegetable is something out of a can, and most likely some sort of brown bean. On that rare occasion when Villagio acquires a caring, intelligent staff member, don't count on them sticking around for long. And why would they, they aren't well treated by management nor adequately compensated so they move on. [removed] NOTE: RN added to staff after review was written

My parent vs been at Park Regency for close to 4 years now. I would definitely NOT recommend it for anyone, but especially those needing a bit more assistance. The ONLY reason they have been there this long is because 1) Another family member was in charge 2) The hefty non-refundable deposit. 3) My parent developed a wonderful relationship with another resident, and it was that resident, NOT staff, who looked after them and kept me informed of things. From day one, they did not monitor a new med, or their condition, landing them in the hospital. Their housekeeping and maintenance is pretty much non existent (other than trash). Even with a Dr note, they have failed to assist with medical related needs, and I have never witnessed or known of any type of assistance with personal needs, even after many requests. After many calls to request any type of assistance, checking telephone so I could contact them, find out how they were doing (with the exception of being told they were ok, when they clearly were not), discuss care and plans, receive copies of assessments and reviews, or getting medical services, it still never gets done. Oh, they did clean the moldy, cruddy toilet finally, after I requested it in person. Last time I visited however, it was again flighty, the refrigerator was FULL of rotten food, and she was filthy. Now with the new sale, it has even gotten worse. I have been trying to contact my parent for 2+ weeks now. When I talked to Kristen, interim director, she informed me that she wasn't familiar with my family member and couldn't let me know of their condition (there has been a traumatic event in their life). Never even offered to find out. Instead, her and the other staff member I spoke to at the time, were clearly stressed and couldn't be bothered by our situation, even knowing that I am not able to come myself. Now that the other resident who did look after my parent, is no longer there, it is DEFINITELY time for a change...not only with my parent, but also hopefully a change for other residents, as this will all once again be reported to the county, state, head company, and Medicaid.