Bethesda Senior Living Communities

We took her out after about 6 weeks. Inconsistent care. She fell one night and no one responded to her buzzer. Medications administered at random times. Since some medication needed to be given 30 minutes before a meal and medication was given late, she missed some meals. Those are just a couple of things. I live in California and had to fly out to Texas to take her out of the place.

After only 2 months we moved our mom out because the assurance we were promised never happened. She was helped to shower once while living there. She could hardly eat the food because it was too hard to chew. Her meds were not given consistently and even got the wrong medicine once. Very disappointed.

Bethesda Gardens was good the first month my mom moved in. Then things started to go downhill. The facility is called Assisted Living but has become more of a Nursing Home/Memory Care facility and this place is not equipped for it. Biggest issues are with limited staff and issues with the dining room. If this place was truly Assisted Living then current staffing might not be an issue but since so many residents require way more needed attention than Assisted Living more staff is definitely needed. The place lacks efficiency with the way it runs things and has no plan for when Caregivers call in sick, take vacations or resign. Dining room has very limited staff and even when they use some Caregivers and Med Techs to fill in which is most of the time it still is not enough. Then Caregivers and Med Techs are not available to do the job they were hired to do. The food in the dining room is not great. My mom barely eats what is offered so I end up bringing her food just so she gets some nutrients. She does like most of the deserts and chicken fried steak and taco salad when they are offered. Games are the main form of activities but I hardly see the residents playing them. An outside volunteer group comes in about 4 times a year to set up holiday parties which my mom and many of the residents seem to enjoy. Overall, I am disappointed with Bethesda Gardens.

Based off of our personal family experience, I do not recommend The Gardens to other families searching for care for a loved one.

Staff does not follow Doctors orders. Staff does not regularly check on residents. Aids do not go in and offer clean cloths, showers in mornings and does not go get residents undressed for bed in evenings. Leave them in same cloths for days. Take room oxygen off and does not put resident on portable tank to go to meals. Directors answer to complaints and criticism is "well maybe you should find some place else for them to stay". assistant director provides nothing but LIP service. We have had multiple meetings with these idiots and all it does is get worse. I wish someone from Corporate would spend time in this place and investigate all of their employees from top down. Director has no business being a director of anything!!! Stay away from this place. You will regret placing your loved one here. They don't care about anyone, just collect a pay check. Not only do they not provide the care they charge they are raising the rates. State needs to investigate them!!

The facilities are getting run down. The dining staff and food is less than subpar. We had to have fast food brought in because they couldn't provide us meals. There have been needs for exterminators many times. The nursing staff has a very high turnover also. It was a very nice place to live at one point.

The Kearney facility has amazing residents, however the managers are not what I would want taking care of my loved one. Have observed rude attitude toward residents, not very clean, do not have a memory unit, not a nurturing environment for persons with dementia. I would go else where. They put on a good "show" for visitors.

The worst mistake of my life was entrusting Mother to the care of Director [name removed] at Collinwood. While the facility is nice enough to look at, a few of the seriously overworked employees are making near heroic efforts to take care of some of the residents, and apparently the director (Director [name removed]) is good at making her management happy (by making them as much money as possible, including spending as absolutely little as possible on the residents), when it came to giving residents like my mother an optimal quality of life, Directory [name removed] failed miserably. Mother deserved better than the treatment she got there. When I respectfully pointed out to Director Jacoby and her staff specific issues that should be addressed, e.g., cooking chicken so it was not raw, not having hair (human?) in food served to residents and their guests, allocating more than $1.67 per resident per meal (their numbers) (out of the thousands of dollars per month residents like my mother paid), OUT OF

The marketing sales person gives you a lot of information that ends up not being true by the nursing staff. The assisted living community is supposed to be assisting the residents in my opinion. We were told that they would check on the residents every 2 hours; however, the nursing staff stated that they wouldn't be checking on the residents every 2 hours, and that the resident needs to be advocating for themselves. The staff would check on the residents during the medication drops which was approximately 2-3 times a day. The staff saw that my loved one was on the floor, but my loved one said they didn't fall. They staff didn't try to assist my loved one one back onto their feet either. My loved one ended up having to go to the hospital. The community stated that they would make arrangements to the hospital, but the family would be responsible for making arrangements to get my loved one back to the community. The assessment paperwork wasn't signed by the nurse that did my loved one's assessment. I found this out afterwards.

When we first got here we had a very hard time finding parking. There was a little side yard off of the front door and the staff were all standing there smoking, it just felt unkept. They did not look or seem professional at all. We peeked in the front door and the wheelchairs were lined up in the hallway and people were just sitting there slumped in their chairs and that really bothered me. When the director came out to talk to us I felt she was very unprofessional and kind of rude. I got a very bad feeling from her so we ended up not continuing with the tour.

This is where our mother currently lives. They are horrible. Three Executive Directors, three memory care team leads & managers in an year in a half. Currently no Activity Manager or personal. The are using employees from the Assisted Living side to fill in. No training on memory care. They do not know the residents and their needs. We would not recommend.

I would want others to know that we had a bad experience here. They do not care at all for your loved ones especially if they are combative. When I went into his room they were not cleaning so it was very messy, I had to give him showers and clean his room myself. His clothes went missing when we were here, when he would go to the bathroom or dirty them, they would toss them out. They also changed management 3 different times during our stay here. I also witnessed abuse twice when I stayed here overnight when they did not know I was there, I contacted their director about it and they said they reported it to the State. She was only suspended for 2 weeks. I would not recommend this facility to anyone.

This facility continues to have issues with medicine procedures. Also the food seams to keep getting smaller and smaller portions along with pour quality. And my Mom is small doesn’t eat a lot. So I’m sure most of the men have problems getting enough to eat.

My mother lived there for years, so glad we are out. It is nothing like it used to be and the management team and staff has significantly declined.

This place is a high priced institution. They don't let the residents interact with their friends and I am sitting by myself for all meals. I spend most of my time by myself in my room.

Walking into the facility, the carpet in the entry is torn and is held together with peeling duct tape. There was a faint odor in the air that was not pleasant. There was no one there to greet me. I walked into a room that looked like an employee break room where there were 3 people; none of them knew I was coming or anything about a tour. I left and will not be returning.

If there was a 0 star I would do it for these people. My adopted mother lived here for about 8 months and they never made sure she brushed her teeth or recognized when something was wrong with her. She had pneumonia and a UTI and when we visited her we had to point out that she was not feeling well. The CNA's are very friendly but the lady that runs this place (Jody) is not very well liked by the employees and we found her extremely uncaring to our mother. Our mother ended up in the hospital before Thanksgiving and was transferred automatically to Lifestream's rehab (cook) and not the facility we wanted her to be in. We feel this is because they wanted to make sure my Mom never returned to their facility. Jody kicked her out just before Thanksgiving so we had to worry about my Mom being homeless at that time. My Mom is a very friendly lady and there is no reason for her to be treated like this. I think Jody has her ego to worry about and not the care of the elderly. Now my Mother is in a very nice facility and is able to thrive in there. They make sure her teeth are cleaned and make sure she is walking by herself (another problem with Lifestream) and she is so happy at her new Assisted Living Facility. She has a more positive atmosphere at the new place and I think that helps a lot. I believe everything happens for a reason and I am so glad it did happen this way. It was a total blessing. Lifestream was good when we first visited , it appears to be a great place but when you actually start dealing with the upper management (unavoidable ) it starts to fall apart. I think that if they replaced Jody (everything starts from the top) that it would have a chance of becoming a good place to live again. I had to contact an Attorney and advocate for my family because of all this and they had never heard of someone being treated the way my family was treated. I hope this helps for someone else that might be treated like this. I am sure we are not the only ones. I sure felt alone and helpless trying to deal with my Mom's situation when Jody was so cold and uncaring. Apparently she is the same way with the employees and with the trickle effect I would not recommended this place to anyone until Jody is replaced.

Bethesda Gardens Memory Care Facility is a wonderful place for my mother. Would highly recommend

I was not happy with them. They didn't do anything they promised me they were going to do. They didn't keep up with my care, or the care of my dog. They had a bad attitude, I would call for help, and they would say that they were busy. The management was really nice and talked it all up, but when it came to the staff, they wouldn't do the work, or if they would, they would have a really bad attitude. I chose them because they said they could do all the things that I asked about. The laundry and the housekeeping was okay, but the rest of it was awful. They didn't have a schedule to keep, nobody knew what to do when, and the same person never came to help. The residents were offering to help me, more than the staff.

Horrible place to put your parent if you truly love them. The staff is always complaining that management doesn't care about them. They had a bed bug outbreak in over ten rooms they tried to hide from us. [removed] The owner seems to put lots of money in the building than providing more activities for their memory care residents. Not a good place to put a love one looks can be deceiving