Best Care Senior Living LLC

Everyone we met from the nurses, to the doctor, and Mrs. [Removed] were welcoming and informative. They certainly know their residents. I appreciated the ability to walk freely throughout the facility with staff closely monitoring the residents. I rated a three star because it was too large for our needs and too active for my mom.

Scheduled a tour online, but there was nobody but a front desk person available to help us when we arrived. She did the best she could, showing us around all of the units. The units were small, dark and almost all did not have private bathrooms -- baths were shared among several residents. Was not able to get information on pricing, but was not terribly impressed with the appearance of the facility. Food looked good. Activity schedule was not available. Staff (other than the nice lady at the front desk) did not appear anxious to offer information to us.

Generally my loved one seems very pleased with how things are going at The Hawthorne Inn! It's a clean, nice looking community, and the staff are all very friendly and helpful. She really seems to be enjoying herself. The biggest issue so far has been that according to her the food, while good, always arrives cold. They have 3 dining rooms, and hers is the last stop on the line, and the food get to them fast enough to stay hot. She has also mentioned a bit of confusion when it comes to their medication service.

Cabot Reserve has a pleasant entrance. Some of the staff are quite pleasant and really do care about and how to interact with the residents. Some are quite young, lazy, and do not have the qualities or personalities to work here. Pay is a problem and whenever pay is a problem, you either get those that are extremely dedicated and have pride in their abilities; they chose it as a career. Or, you get those that it is only a paycheck, lack empathy and can't see the person behind the disabilities. The facility has not had a bona fide activity director in 2 years. Promises have been made, but it doesn't work out that way.

In our family member's case, this was not the facility for her. She required extra medical care for advanced lymphedema after rehab. Although promised, transportation to a doctor or other specialist was limited to two days per week. And this transportation was provided by in-house personnel (a maintenance man doubling as a transport driver). A nurse to accompany each resident is provided at an extra cost. The condition-specific rehab needed was not available at this facility. By the time the only area specialist was contacted the condition had progressed to severe edema and was unmanageable. I feel that we made the best choice based on the information provided us. The coordination between rehab, ALF, and her doctor was lacking continuity. They were on "different pages" in reference to what needed to be done in a time-sensitive manner to maintain the progress which she experienced in rehab. I believe the disconnect was with the doctor, not either facility. But the outcome proved terminal for our family member.

I did not get very far into this community as it smelled like a hospital when I visited. The people seemed nice. They did seem to offer some nice activities and dogs are allowed. I did not think this community would work for my loved one.

The administrative staff I interacted with were very good. The staff working with the residents were hit or miss. The food was ok, but not great. If you place a loved one there know you will need to visit, keep track of their care, and advocate for them to administration if you are unhappy with anything. We ended up moving to a more expensive facility because I got tired of having to advocate.

My review of the front of the house be the back is very different. In the back of the house, Residents are not bathed, laundry goes missing for weeks at a time leaving no clothes for resident to change into, wrong items although ironed on labels on everything, MOST but not all are uncaring and unfriendly (almost like it's a job but not compassionate towards the fact that the behaviors of these residents are common for memory care needs) Place smells of urine. Although they try to clean, they are just sloshing it around diluting it a little more each time) Staff is very annoyed at residents and look annoyed when they need to walk you up front to let you out the doors of security. No greetings from most. However, there are some great ones back there, too. Unfortunately, they are very few) Activities calendar is subject to change and is always substituted although the event coordinator is so involved with the residents and does entertain them. I'd like to see more physical activities for the high functioning residents as they aren't exercising their muscles often) You can't find a memory care that meets these financial needs of those who don't qualify for Medicaid yet also can't afford the prices of other memory care facilities. Administration from Superior really care and are striving to make a wonderful place and experience for both the residents and their families. Families need to be involved and vocal as administration won't know how to fix things if they don't know the issues.

would not recommend the placed is unkept also some of the staff are not nice.

Be VERY careful. It is easy to be fooled by decor and first impressions, but don't make the same mistake we did. We found 90% of what was promised was a lie. The residents wander aimlessly, most are sedated and in front of the TV, which is the only offering most days. They lie when they say your loved one can "age in place". Don't believe them. Some of the staff are lovely, but many were outright RUDE and mean. They promise that they "take in an entire family" but that just isn't true. Constant staff turnover, even at the highest levels (as in, 3 directors in 4 months) We, like several other families, pulled our loved one out after she became ill due to lack of care and over-sedation.

Vick Street Manor was a sad place. The facility is old and worn, and definitely in need of a facelift. My tour guide was patient and had great information for me, but not friendly or enthusiastic. I wonder if many people come here without going through social services or a doctor.

If you want your loved one taken care of, I recommend you keep looking. No staff on weekends. No CNA’s there with them Saturday & Sundays. The few people they have Monday through Friday are kind and helpful. . Will sell you a pimp dream. This place a F.

This is very inhumane—having an elderly person living with bugs in the refrigerator. I wonder how long that has been there; maybe about a month. We normally take my mother-in-law out when we visit, but she requested that we buy some food so she could put it in her refrigerator. As soon as we opened it, this is what we saw. This is completely unacceptable. When you decide to work in healthcare and take care of an elderly person, you have to make sure their living space supports their well-being, safety, and overall health. That is not being met at this facility. I have always had concerns about my mother-in-law living there, and I will be reporting this to AHCA, writing a review, and posting it on social media. I want everyone to hear this! If you can’t take care of the elderly person the way they’re supposed to be taken care of, then you shouldn’t work in healthcare. The administrator is horrible— Instead of making sure her residence are being well taken care of every time she sees

Would NOT recommend, I have to give my mom showers they can't find the time. Cleanliness , nutrition, daily activities we hardly ever see them, proper and more staffing they have one CNA per building, that's always the excuse they can't give Mom showers. I'm always begging for toilet paper for my mother and half the other residence!. I could go on for days! Mom went through the worst scabies outbreak. A nurse said she'd ever seen in the ER. They all have it. I just do spot treatments on my mother now until I get her out of there soon.!!!!

If I can If I can give 1/2 star I would. Do not bring anyone you care about to this place! They lied about bathing my Mom. We paid extra for level 4. Assisted 3-4 showers a week, assisted toileting etc. they also said they have a doctor on staff and would get the best of care, including physical therapy. We had to give them a non refundable [removed], plus [removed]. For the last two was of the month. And they took [removed] out of my mom’s account at the beginning of the month. FYI. Do not give these people access to your bank for easy payment, they will clean you out. My Mom was there from [dates removed]. Firstly, her room was infested with ants, the floor, dresser, bed. I was told there are no ants. I brought ant bait for her room. My mom fell 2x they did not even tell me or call an ambulance. She got no showers at all from the staff. I went every few days after work and gave her showers. They claimed the gave her showers daily. After I showered her I put powder in places that needed to be lifte

My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. ?? When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that?

This place went to hell. Don't consider it. This place was ok 2 years ago. Started going down this year 2023. Staff turn over, a lot. They look young and inexperienced. Please don't consider this place.

Please do not put a loved one in this facility, and report this horrible hellhole!!! I am a utility worker and when I was in this shelter, I was shocked when I witnessed the completely filthy, unsafe, garbage dump. I cannot believe that they can get away with taking elderly folks' money and giving them the worst filthiest conditions and making them suffer through it. Unbelievable.

I wouldn’t let my dog live there. The place is nasty and residents are not taken care of properly. No names and numbers on doors. Residents wearing the same clothes for multiple days! The place needs to be shut down….

First and foremost you do not get good care here at Best Care Senior Living here in Port Richey...Over half of the employees here are rude and never around when you need them they are outside smoking Pot or sitting in the office ignoring you... The office staff here is very crooked and do not care about the residents, they only care about money