Best Care Senior Living LLC

This is very inhumane—having an elderly person living with bugs in the refrigerator. I wonder how long that has been there; maybe about a month. We normally take my mother-in-law out when we visit, but she requested that we buy some food so she could put it in her refrigerator. As soon as we opened it, this is what we saw. This is completely unacceptable. When you decide to work in healthcare and take care of an elderly person, you have to make sure their living space supports their well-being, safety, and overall health. That is not being met at this facility. I have always had concerns about my mother-in-law living there, and I will be reporting this to AHCA, writing a review, and posting it on social media. I want everyone to hear this! If you can’t take care of the elderly person the way they’re supposed to be taken care of, then you shouldn’t work in healthcare. The administrator is horrible— Instead of making sure her residence are being well taken care of every time she sees

Would NOT recommend, I have to give my mom showers they can't find the time. Cleanliness , nutrition, daily activities we hardly ever see them, proper and more staffing they have one CNA per building, that's always the excuse they can't give Mom showers. I'm always begging for toilet paper for my mother and half the other residence!. I could go on for days! Mom went through the worst scabies outbreak. A nurse said she'd ever seen in the ER. They all have it. I just do spot treatments on my mother now until I get her out of there soon.!!!!

If I can If I can give 1/2 star I would. Do not bring anyone you care about to this place! They lied about bathing my Mom. We paid extra for level 4. Assisted 3-4 showers a week, assisted toileting etc. they also said they have a doctor on staff and would get the best of care, including physical therapy. We had to give them a non refundable [removed], plus [removed]. For the last two was of the month. And they took [removed] out of my mom’s account at the beginning of the month. FYI. Do not give these people access to your bank for easy payment, they will clean you out. My Mom was there from [dates removed]. Firstly, her room was infested with ants, the floor, dresser, bed. I was told there are no ants. I brought ant bait for her room. My mom fell 2x they did not even tell me or call an ambulance. She got no showers at all from the staff. I went every few days after work and gave her showers. They claimed the gave her showers daily. After I showered her I put powder in places that needed to be lifte

My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. ?? When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that?

This place went to hell. Don't consider it. This place was ok 2 years ago. Started going down this year 2023. Staff turn over, a lot. They look young and inexperienced. Please don't consider this place.

Please do not put a loved one in this facility, and report this horrible hellhole!!! I am a utility worker and when I was in this shelter, I was shocked when I witnessed the completely filthy, unsafe, garbage dump. I cannot believe that they can get away with taking elderly folks' money and giving them the worst filthiest conditions and making them suffer through it. Unbelievable.

I wouldn’t let my dog live there. The place is nasty and residents are not taken care of properly. No names and numbers on doors. Residents wearing the same clothes for multiple days! The place needs to be shut down….

First and foremost you do not get good care here at Best Care Senior Living here in Port Richey...Over half of the employees here are rude and never around when you need them they are outside smoking Pot or sitting in the office ignoring you... The office staff here is very crooked and do not care about the residents, they only care about money

No staff to speak of. employees pulling triple shifts. yes I wrote it correctly triple shifts. 24 hours straight. Lies all around from management. When someone falls no one there for ages to help them up. You have to wait for your food after you're at the dinner table for as much as 40 minutes while it sits in a heating unit. They argue about giving you your meds. You say no and they say yes. They fired all the nurses to lower the price. They spruced up the place while putting call buttons for residents on the back burner. There is so much more. Let me get my thoughts together. Management are in over their heads and cover it up with lies they hope you buy.

Any staff that are working are clueless. The whole place wreaks of dirty diapers. My relative is bored, sad and confused by his living conditions. This place is the worst example of an assisted living facility- taking your money and ignoring your parent. Any questions are met with defensive rhetoric which makes you feel even more desperate for the situation you’ve put your loved one in. The business and administrative staff act as if they know what they’re doing but are pathetically Ill equipped to remedy any of the systemic issues with the facility and, worse, have no idea. Cannot wait to get him out

Where do I begin!?? I have a family member here and she’s consistently mistreated. The administration is HORRIBLE no prior experience working in places like this! They have no compassion! (The Administrator) CONSISTENTLY lies about improvements! The Business Office Manager abuse residents she ran a male resident into a wall causing him to get a skin tear! the office manager is bad Residents are often in dirty clothes with a HORRIBLE urine and BM smell. Hair greasy and matted, Some of the residents have not had showers in a month due to water issues! Maintenance there is a joke! Housekeeping is laughable!! They are being fed ready made food from Publix or Pizza Hut which is NOT nutritional for that demographic!! They are fed skimpy meals!! Most go to bed hungry and are losing SO much weight it’s sad to see!! If you try to escalate to corporate and talk to the Operations Manager good luck because all Administrator and him are concerned about is their 10-12k QUARTERLY bonuses they get!

There was not enough staff. The place was not clean. When we moved our loved ones out I felt bad for those still living there.

We had a very negative impression based on our tour experience. Cleanliness and professionalism were lacking. We didn't care for the atmosphere of the clientele. The staff weren’t ready for us when we walked in the door. They seemed to be very short-staffed and disorganized. There were piles of dirty clothes in the hallways, and food lying around. The rooms were really small. We wanted to leave immediately once we walked in.

I went yesterday for a tour for a place for my mom. There was a station when you first walk in for you to sign in and have your temp taken. No one took my temperature! The admins were very nice. Unfortunately, this place was dirty, dingy, and dark. The resident rooms and common areas for residents were awful!!!!! It looked like it hade not been cleaned or painted in decades. The furniture was old, old is fine but it was dirty and beat up. The rooms were not fit for people with memory issues or any other kind of disabilities. Furniture and window treatments were dirty and broken (knobs missing from drawers). Areas for residents to sit and participate in activities were off to the side in hallways. The place was dark also, insufficient lighting for residents. I was turned off the minute I walked in!!! The residents did not look well cared for either, they looked disheveled. I have no idea what care is like here.

very depressing place.

DON'T DO IT!!!! Meds, meds, and more meds. If you wonder why every resident is sleeping slumped over in a chair, they'll tell you that "their bellies are full and happy". NOT TRUE. It's from sedation, don't believe anything else. Activities....? Look and see if that puzzle you saw when you toured the place has been touched. These liars say there's "afternoon tea parties" which involves them placing a cup of tea and a cookie in front of a resident. Any activity my Mom had to stay occupied was provided by US. Her therapy doll, several games, sensory items...we bought it all, they have nothing and offer nothing. My sweet Mom was ignored, even developing foot issues because all she did was walk the halls and look for her family. NO COMFORT was ever offered to her. They even locked her out of her room because when she was in there, she'd pack her things because she wanted to go home so badly. That was their solution....LOCK HER OUT OF HER OWN ROOM!!!! These people are disgusting. And don't believe there's new ownership....there isn't. New director, nursing staff, etc....yes....constant turnover, but still run by the same lying, money hungry, opportunistic vipers. Don't pay attention to how pretty it is. My Mom walked in there, high functioning, verbal, etc....but was sick, dehydrated, bleeding, and unresponsive in less than 90 days. DON'T DO IT. They don't care about your loved one, please don't get fooled.

Poor customer service in relation to follow through and getting back to you in a timely manner. If the census is in the toilet, it's their own fault.

Careless executive director and administration. This place needs a new operating system. Residents are NOT engaged, they are over medicated and there aren’t enough nurses or staff for the residents to be cared for adequately. There needs to be a rehabilitation regimen fit into daily routines; music, movies, readings allowed and church performances. Not enough effort by staff.

DON'T GET FOOLED BY THE LOOK OF IT!!! This was the biggest mistake of our life since Mom's diagnosis. These people are clever marketers, and they take advantage of the saddest time of your life. But most of it is FRAUD. They will tell you that your loved one can "age in place"...NOT TRUE. Don't believe them. They will tell you that you need to hire a 24-hour caregiver if your loved one is a "fall risk"...(which most every resident is!). They will tell you you have to purchase a hospital bed. They lie about having PT and OT on site. There were multiple mistakes with meds, and ZERO management of diabetes, testing only once per WEEK!!! My loved one sat, overmedicated, in a chair, outcold, for 7 hours. She was dehydrated, had a UTI, and a bleeding diaper rash. She left via 911. She was injured in the shower when they forced her in, because they cannot handle patients with dementia. I beg you, don't get fooled. Find another place. They nearly killed my loved one, and then blamed it on her, for "resisting care", which is a hallmark of this illness. Please, just dont leave your loved one here, no matter how kind everyone seems....they aren't. It all about money.

Our loved one was here only a short time before they said she could not stay here because her care needs were too high. We were very clear about the sort of care she would need up front, and explained everything. They also had an employee assess her and tell us they'd be able to take care of her. Going through the trouble of moving only to be forced to move again after a month was a terrible experience. The facility was also just not kept up very well, by my standards.