Benchmark Senior Living

It's a decent place that has good intentions. Staff does their best but seems like they need more help. Picked it based on the sales pitch and the cost factor. And we were told that after my mother has spent all her money (soon) she would be able to stay based on affordable housing programs however now they seem vague.

I recommend them. It's nice. We picked this community because of the location, pricing and availability.

My uncle is now in [community name removed] memory care. The staff there is wonderful. My uncle stayed only one night at Benchmark Senior Living at Billerica Crossings before trying to leave. He needed to be taken to the hospital and eventually landed in memory care. However, I must say [name removed] the director was amazing. She went out of her way to help me.

Memory unit is in same facility so if one spouse needs it the other can easily spend time together It is a lot of money, but my loved one seems well cared for.

I'm pleased with the responsiveness of staff and think the pieces are in place for my aunt to have a good experience. I picked this community because of proximity to family and where my aunt used to live.

Staff are caring from directors to janitorial and maintenance. We are dealing with concerns and they are very quick on trying to resolve. I would recommend Arbors of Bedford to others.

Beautiful environment & building, outdoor space, but most importantly caring staff & real feel of community among residents & staff, everyone looking out for everyone. All of these factors were apparent from the moment we stepped through the front door.Very friendly & caring.

I would recommend The Village at South Farms to others looking.

The staff at Orchard Estate of Woodbury are generally friendly and try to find ways to be helpful. The move in process seemed pretty well coordinated (at least from Orchard's side). My mom would probably like more movies to be shown (beats me why they don't, as it would seem pretty easy to pop in a disk in that room). The dining is spacious and more flexible and fluid than I've seen elsewhere, which tends to avoid people sitting around waiting to eat. I do recommend Orchard to others. My mom isn't so happy with the Assisted Living concept, but admits that the place is quite nice.

It has been about one year since my siblings and I relocated my mom to The Village at White River JCT. (Memory Care). Of course it was a difficult decision and process, but necessary. The difficulty factor was mitigated some when we met the staff. They were all very welcoming and friendly. From the director to the janitor, it was all smiles and positive. Part way through mom's first year, we wanted to have an update on her health and well being. It took longer to get that meeting than we wanted, but once we finally did, we learned more about the staff's commitment to supporting Ma. I am confident that Ma is safe and well cared for at The Village. I believe we choose the right place...Thank You

What we like the most about Evans Park at Newton Corner is the staff members there, the other residents who are living there and all the different activities they have to offer. Based on the experience we have had so far, we would recommend this community to other families.

Everyone at The Village At Willow Crossings cares about the residents living there and how they feel. The food is very good, there is always something new. The move in was fine we did it ourselves. The activities seem to be enough to keep my loved one engaged. Overall, The Village At Willow Crossings is a great Assisted Living Community. My loved one really likes the vibe there.

What our family likes the most about The Arbors of Shelburne community is the friendliness of the staff members, and it is comfortable being there. Based on the experience we have had so far, we would recommend this community to other families.

We are currently residents at Benchmark Senior Living at Forge Hill and overall things have been good for us here at this facility. Our move in process was timely and efficient. The staff here are very friendly, positive and efficient. The variety of meals is unlimited. However, they are often only lukewarm. I've already spoken to one of the chefs about that. The facility is very clean. So far overall, I have no complaints. However, many of the other residents are extremely negative about everything.

My brother died 9 days after entering, so our experience was very limited. While preparing for my brother's transition, the staff was extremely accommodating. The facility was very clean, food good, and the personal care--bathing, shaving, etc-- was rendered in a caring way. The monthly fee was very high because he required so many services, and we didn't have enough time to assess if he was actually getting the level of care we paid for. [name removed] was very debilitated so I do not know he if participated in any activities. There was some accommodation to assisting me (the resident's older sister, who lives out-of-state) in emptying his room--but not nearly the same attention as in getting him in! Based on my mother's experience in care 16 years ago and this, I would rate it 4--but I hope never to need such care myself.

What we like the most about the Capital Ridge at Providence community is the comfortable and personalized care from the staff members. Based on the experience we have had so far, we would recommend the community to other families. However it is expensive, but the community is well ran.

We picked this community because, it was the only place in the area that could accommodate the physical needs of my loved one at the time, location, and the place looked great at the time of the tour. They have lack of activities, which causes lots of boredom for the residents. Communication between family and staff needs improvement.

What we like the most about The Atrium at Veronica Drive is the quality of care the staff members give to my mother. Based on the experience we have had so far, we would recommend this community to other families.

We rated the overall cleanliness a 4 because of the construction that is taking place. The reason we gave the activities a 3 overall is because it is hard for non-English speaker to participate fully. We really like the sense of community. The staff seems to be made up of very caring, kind individuals who regularly tried (in their own ways) to make my grandmother feel included despite the language gap.

For the overall experience I would have given it a five, except for some minor things, like the air conditioning condensation drips from the ceiling, and creates a slipping hazard for the residents, which I have brought to the attention of the Director and he seemed nonplussed about. He really was very unconcerned. And the other reason I didn't give it a five was that there were several promises made that did not come to fruition, for example, my loved one was told that they would not need to have an assigned seat at meals. The very first day they assigned them a seat at meals. I gave cleanliness a four because I went into one of the public bathrooms on the main floor one day and there was excrement all around. Someone must've had an accident in there and I reported it immediately and it was cleaned. Otherwise the place is spotless. I gave the quality of care a 3 because they took my loved one off of a drug that they should never have done. They are OK now. And the nursing staff is not as attentive as they could be at times but the aids staff seems to be very good and compassionate. Except sometimes on the weekends when there are substitutes there and they're just not giving the same service as the weekday people. As for the Meals/Dining, I gave it to two because the service is extraordinarily slow. The food is not that great. I understand it needs to be prepared with no salt or low salt but it's not that it's tasteless. It's not always appetizing. And the service is not great. I gave activities at three because I think that they could mix up the activities a little bit more. They have pretty much the same activity schedule on a two week rotating basis and I think it's it needs a little freshening up. My loved one is very happy with it though. As for the value for the cost, I gave it a three, because I feel like even though the room rate seems to be comparable to what other places are, they have put my loved one on a higher level of care, and a higher level of medication dispensing, which really drives the cost. They also refused to waive the [fee removed] community or entrance fee even though most other places that we visited did waive it. I feel that it could be less expensive for the entire package that it offers. Having said all of this, my loved one, has decided to stay there permanently because they have heard from everyone there that it's the "best place" and they are happy there. I feel that it is the best place to we have seen because it's a four year old campus, and it really doesn't look worn or smell bad yet. so the décor is pretty. The paint is new. Everything looks good and my loved one is happy there. That's the most important thing.