Benchmark Senior Living

We rated the overall cleanliness a 4 because of the construction that is taking place. The reason we gave the activities a 3 overall is because it is hard for non-English speaker to participate fully. We really like the sense of community. The staff seems to be made up of very caring, kind individuals who regularly tried (in their own ways) to make my grandmother feel included despite the language gap.

For the overall experience I would have given it a five, except for some minor things, like the air conditioning condensation drips from the ceiling, and creates a slipping hazard for the residents, which I have brought to the attention of the Director and he seemed nonplussed about. He really was very unconcerned. And the other reason I didn't give it a five was that there were several promises made that did not come to fruition, for example, my loved one was told that they would not need to have an assigned seat at meals. The very first day they assigned them a seat at meals. I gave cleanliness a four because I went into one of the public bathrooms on the main floor one day and there was excrement all around. Someone must've had an accident in there and I reported it immediately and it was cleaned. Otherwise the place is spotless. I gave the quality of care a 3 because they took my loved one off of a drug that they should never have done. They are OK now. And the nursing staff is not as attentive as they could be at times but the aids staff seems to be very good and compassionate. Except sometimes on the weekends when there are substitutes there and they're just not giving the same service as the weekday people. As for the Meals/Dining, I gave it to two because the service is extraordinarily slow. The food is not that great. I understand it needs to be prepared with no salt or low salt but it's not that it's tasteless. It's not always appetizing. And the service is not great. I gave activities at three because I think that they could mix up the activities a little bit more. They have pretty much the same activity schedule on a two week rotating basis and I think it's it needs a little freshening up. My loved one is very happy with it though. As for the value for the cost, I gave it a three, because I feel like even though the room rate seems to be comparable to what other places are, they have put my loved one on a higher level of care, and a higher level of medication dispensing, which really drives the cost. They also refused to waive the [fee removed] community or entrance fee even though most other places that we visited did waive it. I feel that it could be less expensive for the entire package that it offers. Having said all of this, my loved one, has decided to stay there permanently because they have heard from everyone there that it's the "best place" and they are happy there. I feel that it is the best place to we have seen because it's a four year old campus, and it really doesn't look worn or smell bad yet. so the décor is pretty. The paint is new. Everything looks good and my loved one is happy there. That's the most important thing.

I love that my Mom is encouraged to attend activities at Greystone Farm at Salem! I never thought of her as a joiner, but she has been participating in many things. The staff is very kind to my Mom. The nursing staff has really been there for my Mom throughout diabetes issues and dental issues. Many thanks to them. I've been there for meals and they are well planned and taste good. I love the Bistro option. My Mom is happy with the food as well! Very important! The move in was easy due to attention and care from [name removed]. I would highly recommend this facility to others.

My mother is a resident at The Village at Buckland Court. The front desk staff is top notch! They gave us access to an alternative door during the move in process. This facility has great programming and great food. The housekeeping and laundry both do a good job and have consistent schedules, which is helpful! The staff have a careful process in place if there's a resident with Covid. The nursing is a little slow to respond, but it's for routine concerns not for anything urgent. Overall, I would recommend this facility to others.

Our family had an in person tour with Benchmark Senior Living and we thought they did a very nice job on the tour experience, we liked them but it was another communities location that was going to be the better fit

It comes down to no one is going to take care of your loved one the way you would want to buy bottom line- my mom was safe and all her needs were met. All these places are sooooo expensive. I would mind spending the money if it went to the aids and the ones really doing the hard work not the big guy

Things that stick out the most - Very friendly staff; warm and welcoming. The facility is very clean and nice. I would like to see them pay a bit more attention to my parents' personal appearance, but that is not crucial. My parents are happy and engaged. I would absolutely, highly recommend Benchmark of Rye to those looking for memory care for their loved ones.

The aides and activities team were wonderful and really cared for my Dad. The nurse [name removed] was also really kind. I had issues with the director of nursing though. She was difficult to reach, often unresponsive, and once accused my dad of having "bad manners". I was appalled by that comment, being directed to a man who suffers from dementia. Overall I would recommend Branches, but had a bad experience with the one nursing director

Overall we loved my dad's experience at the crossings in Leominster, which was about 4 months. Dad had dementia, which continued to advance quickly. They were wonderful helping us navigate his care. My only 2 complaints were that dad had neurovirus about 1 month before he passed. As family members, we were all exposed, either from him or the surfaces in his room. Some of us were very sick. I asked that the room be thoroughly disinfected in an email and believe I was ignored. It was never done. The virus was known to be at the crossings for quite some time. We continued to get sick a good month after he had it. My only other disappointment was that after dad passed early on a Saturday morning at the crossings, we never received any condolences from the director, who was wonderful during my dad's entire stay. I only bring it up so that he can be made aware of how nice it would have been to receive a call from him.

I really feel like my mom is in good hands.Staffing has been an issue because of the tight employment market. I like the staff a lot but they just need a few more qualified people. My loved one is in the memory care unit and chooses to not participate in activities unfortunately. Responsiveness of staff can be spotty. There are a few really stellar people who know what's going on and when you have a question or issue, they get back to you quickly. With others, it's like crickets--no response, nothing.

We could not have found a better home or better care for our 90 year old Mom. She has always been an independent woman, but as she aged has become more isolated in the home she has lived in for more than 50 years, almost 30 of them alone. She is now living with new friends right outside her door. And company at every mealtime. And food prepared for her that she likes. And has her hair done weekly. She participates in an exercise class daily, and tells us about the activities that she is enjoying participating in as well as opportunities to share some of her skills with others. The staff is very caring, she considers many of them friends too. Though she still struggles with this big change in her life, she appreciates that so many things are better and easier for her. We look forward to a day soon when she thinks less of what she left behind and can more fully enjoy the many blessings of where she is now.

Benchmark Senior Living at Robbins Brook facilities were modern and clean. There were more men in the facility comlared to the others. It appeared to be the best fit, and also, it was my ideal choice in my town. I would recommend to other families.

From the start of the search, their staff were very helpful and empathetic knowing the decision was very difficult. The staff are very attentive and proactive. They communicate well with the family about medical issues and involvement in activities. The staff know residents and family members by name and welcome everyone! Housekeeping is good, but at times you need to remind them of things they might have missed. The meals are good, but the menu should change seasonally so they don't get tired of the same foods. I do recommend this facility to family and friends.

Common areas are clean, daily sides often forget to empty mom's wastebaskets. The staff are friendly, although mom had plant in hall next to window that all admired. Went missing one day. With the quality of care they stepped up services after hospital stay, however additional help is very spotty, mom often gets impatient and showers on her own. Our loved one likes food but says it often isn't hot enough. Dining room is cold, many residents wear jackets during meals. With activities they are no longer providing residents printed list of weekly events, requires going to main desk to find out what's up that day. Value for cost - don't see value of stepped up care

Overall, from what I've seen, things have been great at this facility. The facility is very clean. The staff is great. My loved one has mentioned that she likes the food. Whenever I ask her if there's anything she would like me to bring her to eat, she says no. Quality of care is not something I can intelligently assess, but I have noticed my loved one is doing much better and it makes me believe she should stay at Bedford Falls. I have not been to any of the activities, but my loved one did mention a very enjoyable time with one particular entertainer.

My loved one is a resident at The Village at South Farms. The staff is friendly. I think they should have more Aides on the Memory Care floors, dependent on resident needs. Housekeeping is fine, nothing spectacular. I would recommend this facility to friends and family.

Our family cannot comment on activities because our loved one did not participate in them, but based on the experience we have had so far we would recommend the River Ridge at Avon community to other families.

Overall the value is good and all of our likes about the community follows the higher scores like cleanliness ad friendliness. What we also really like is the have a nice family room for family gatherings where they have a reasonable menu the family can order from. It makes it really nice when we can bring family to visit our loved one. The staffing is the biggest day to day challenge that everyone in this industry is facing, and at times it can be very apparent here. Sometimes the staff they bring in to help could be trained a little more but they just don't have the time to train. However we do believe the director and her staff are trying very hard to resolve the staffing issue. The staff there are very nice and really work very hard. We would certainly recommend this community to other families.

We went here for more support for my uncle needing help transferring. The staff is very experienced and good at this. We came from a smaller facility where staff visited residents frequently. Found this larger facility to be less personal. However, they have excellent physical and occupational therapy support. My uncle gets it delivered to room usually. Often cold, in Styrofoam. He needs more help with it than they usually give.

[name removed] was a nice community, in fact they were most likely our second choice. However, we preferred another community a bit more and decided to go in that direction.