Benchmark Senior Living

They do a great job keeping the hallways and common spaces clean, however in the individual apartments, the cleaning could be better. All the staff know everyone's name and because of the Covid-19 pandemic, the community is on lock down, however they still allow us to go outside, which is wonderful. Right now there are limited activities available, but they bring around a cart with things to do. They do a pretty good job here. On the expensive side, Benchmark does a good job with using the money to put back into the residents and their stays.

Mom has been living at RX since January 2016. She now calls it "Home". A first class facility run in an extremely professional and caring manor. From the top down there is a culture of cleanliness, disciplined care, organization and a focus on the resident. The staff is uniformly caring, compassionate & cooperative. The leadership communicates with the residents & their families rigorously and in a manner that instills confidence. Their performance during the COVID crisis was aggressive, disciplined and always on point. All First class!

Our hope was always that our Mom, age 95, would be able to remain living with family for her whole life. After 3 hospitalizations in a 7 week time frame, we could no longer provide the skilled nursing care that she needed on a regular basis. She spent the last three months of her life at Ridge Crest at Meadow Ridge. There is no way to express the incredible gratefulness our family has for Ridge Crest. It was difficult to watch our Mom's health decline. But the care she received there gave us comfort and peace of mind. Every staff member, whether nurses, doctors, aides or wait staff treated our Mom with compassion, patience, dignity and respect. And this was not unique to her as I observed this over and over again as I watched them interact with the other residents there. Over the last ten years my Mom had to go for short stays at three other rehab places--two in Pennsylvania and one other in Connecticut. So we have a frame of reference for comparison. Ridge Crest is so superior in every way. If you aren't able to keep your loved one at home, this is where you want them to be. Thank-you Ridge Crest for everything you did for our Mom.

Regarding Ridgefield Crossings, Ridgefield, CT - Our family wishes to express our deepest gratitude for all the dedication, sacrifices, caring, and answering a call above and beyond duty. We have had assistance from every corner of their staff. From plant services to reception to nursing, aides, activity directors, and many more - and via phone calls, texting, emails, video calling, and, I think, smoke signals! We get responsiveness, ingenuity and much patience. If we singled out one person we would miss a hundred. We could never express all our love and unending thankfulness to all staff at Ridgefield Crossings. Mom has lived on the Traditional Living side for several years. The staff has become like family to both Mom and us. Now, she has been moved to the Memory Care side – and again – she very quickly was welcomed and made to feel at home. We are quite sure that all the appropriate socialization and activities have kept her in a better form than we could have done by ourselves at home. Dementia is progressive. But its tide is definitely stemmed by the daily involvement she has had in Ridgefield. Recently, Mom survived the COVID outbreak, her infection having been caught early due to the staff’s constant vigilance in twice daily taking temps and oxygenation levels. Though no fever and no cough, Mom was sent to the hospital because her oxygenation showed a drop from morning to night. It was the quick reaction of RC combined with Mom’s strong general physical health, that allowed her to be treated early, and recuperation was completed on the isolation side of RC (something RC set up right away). It hasn’t been a picnic for anyone, particularly being kept apart. But we will get through it, and due in large part to the staff of Ridgefield Crossings, we will be lucky enough to enjoy Mom’s company again, and she ours. I give 5 out of 5 stars rating.

The initial engagement with the community was great. Evolve was very supportive in helping my parents in their transition from home to assisted living. They have been very accommodating with my parents specific food preferences. They offer two options at each meal and the food is healthy, tasty, and my parents really enjoy it. The activities have been very interactive and engaging. It was beautiful to see that my mom painted a picture. The staff recognize my parents individual needs and allow them to adjust. The staff spend the time to really get to know the residents personally. All of the staff are very attentive, Whenever we have a concern, they respond immediately by contacting us, truly listening and understanding us, and addressing the concern which gives our family great peace of mind.

My mother has been a resident at Evolve since June of 2018. I could not be happier with the facility. The entire staff is wonderful including the nursing staff, LNA's, activities directors, chefs and dinning staff and the cleaning staff. There is such a feeling of family. The staff works very hard to meet the needs of each and every resident. The facility itself is beautiful and clean. The food is delicious. Mom is always a member of the clean plate Club! My mother thinks she's staying at a luxury hotel! The staff has been great through the quarantine. I receive email updates, texts and pictures of my mom quite often and once a week or so we are able to Face Time with her which has been so wonderful.

It is a very supportive community. The staff are absolutely wonderful and very proactive. The best part of my dad being in the memory care unit is that it is a small group which allows the residents and staff to form bonding relationships. Another main thing is that when my dad is having his moments, the staff call me and put he on the phone so we can talk. The staff are excellent at calming him and redirecting his as well. His transitioning from home to their memory care went really well. My dad actually understands that the staff take great care of him and are there to help him with whatever he needs. He says they feed him really well! I know, without a doubt, that my family made the right decision in choosing Crescent Point for my dad.

My Father moved into Evans Park in October 2019. The staff was very helpful in getting him acclimated to life at EP. My father enjoys the daily exercise class, music presentations, food and the other residents also the "Happy Hour" every Fri, Sat and Sun. This has been a game changer for my father as he is no longer isolated in his house but has made many new friends. We couldn't be happier with our choice of EP.

My family researched in person possible assisted living environments for our mom, that had memory care. Leominster Crossing was the shining star. Such a difficult decision and we cried the day we drove away and it was moms first night at an unknown place. However, now we sleep so soundly knowing she is in a new home with sincere, competent, and compassionate staff. So grateful she is happy and safe! It does feel like a family there, and whomever is doing the hiring is doing great. They all deserve a raise!!

Our mother has been here for over 2 years now after moving from another facility. The workers here are always So positive and engaging with everyone around them. They have gone above and beyond to make our mother’s stay very warm and genuine. They get her up & ready every day. Mom said they are all so good to her so that is amazing. The facility is always immaculate inside and out. We can’t thank you enough for all the extra efforts on Mom’s behalf. THANK YOU!

My brother and I were very impressed from the moment we walked through the door. The lobby was beautiful and were greeted immediately - there was even a personalized welcome sign at the doorway. We sat and talked for a while about my dad's particular needs and found that they could accommodate him. When we took a tour we noticed how clean the place was and what I particularly noticed was how happy the residents were (many of them waved and smiled at us)as we walked down the hallways, peeked into the activity rooms and checked out the dining room. We went and looked a one bedroom apartment that was available and think that it would be perfect for our dad. We wish that he was more mobile and could come see this place for himself because we think he would be just as impressed. It sure beats the traditional nursing home environment that I thought was our only choice.

My father and his companion have now been at Coachman Square for 16 weeks and it has been a very positive experience for them. The staff is very friendly, attentive and responsive. They deeply appreciate enjoying three meals a day served restaurant style in the dining room. Not to mention – he occasionally takes advantage of the daily afternoon ice cream bar!! My father and his companion have made new friends and they participate in daily activities. The private living quarters are very comfortable and the public spaces are nicely appointed. The entire facility is bright and airy and very esthetically pleasing. So – altogether a very positive experience for my father and his companion – and - very reassuring for all the children! Coachman Square has exceeded our expectations.

Wonderful place, reminds me of a hotel I recently stayed at. [Name removed] was terrific and I felt a connection to her. The apartment was bright and sunny and I’d like to move in myself! Arts and crafts, music, entertainment, beautiful dining room, about $10000 per month in her assisted plan. Lovely and my mom would love the activities and beautiful bright rooms. Have to bring furniture though.

A very attractive, well-managed, full care community.

We recently moved our mother into Academy Point in Mystic. Staff is exemplary! Everyone has been warm and welcoming and makes themselves available to assist residents and family members. In less than two weeks there, my mother is already saying how much she loves it. She is participating in lots of activities, which she wasn't doing at home. Academy Point was also the only assisted living facility I visited who seemed able to manage my mother's dietary restrictions without a problem.

My father has resided here for 4 months. He lives in the Dementia ward. His caretakers are wonderful. They have concern for the well-being of their residents. They provide activities, music ,lunches out, and love. He is getting what we could not provide. Thank you

From the moment we arrived, Mom and Dad were welcomed with open arms. Everyone from housekeeping to administrative staff have been so pleasant and helpful. The surroundings are lovely and the staff took time to answer our many questions and made us feel a part of their community. Everyone is friendly and take pride in nurturing a caring and loving environment. We were encouraged to keep in touch with nurses and staff as much as we felt was needed. Our mom and dad love the food and all the choices they have available. It was comforting to know the staff is checking on them if they do not show up for meals. Their room is nice and clean and the perfect size for them. We were able to experience one of the activities which they thoroughly enjoyed. We feel so good knowing our Mom and Dad are in such a safe, happy community with people who truly care about them. In their words, “We love it here.”

Beautiful facility. Residents seemed active, engaged and happy. Lots of activities scheduled daily, but some seemed to repeat very frequently. Off property trips could be improved.

A very good place for my cousin.

Moving your loved one to Assisted Living is one of the hardest things you'll ever do. I moved my father to Willow Crossings a few months ago. I knew it was the right place during the tour, and not just for its affordability compared to other facilities. I wandered off and met residents on my own. Every one of them told me they were happy, my father would love it there, and that they would look out for him! Some (as well as the staff) gave me tissues! Unfortunately, my father declined rapidly and is now in the Memory Care Unit. But Willow Crossings gave him the chance to remain as independent as possible for as long as he could. They treat their residents with dignity and that meant the world to us. My father made many friends in Assisted Living and they were still there for him when he went into the Memory Care Unit. Now, moving into a memory care unit is a bit of a shock, I don’t care where you are. But my experience at Willow Crossings’ Memory Care Unit is one of love and kindness and not just for my father but for me. They understand how hard this is on family. I couldn’t handle all of this without the incredible staff at Willow Crossings, from the Director all the way down to the staff in the kitchen. I’ve gotten to know so many lovely residents and staff. It’s not easy getting old, let alone losing your mind and mobility. I love chatting with the residents that can talk, smiling at the ones that can't, listening to stories, making bracelets, coloring, folding. It’s like a little slice of heaven where you remember what’s truly important in life, love!