Benchmark Senior Living

Simply put,,,disgusting! The new Executive Director is never in the building and is basically non existent. I don't know about you but if your own Administrator doesn't feel the need to be in the building on a regular basis, then how can the care be any good? How does the parent company allow this to happen? We just had my mother there for a Respite stay and I could not wait to get her out fast enough. We had a family friend stop by to visit her one day and she look like a mess. Her hair was dirty and unkempt. Her clothes were covered with food and she smelled of urine. Thank you LCB for taking my money but opening my eyes to your business practices. You may never see me again but I will be sure to pass on my experience

I had not visited my aunt here for about 18 months. What a difference a year and a half makes! The place has gone downhill fast. It is so dirty and the maintenance is terrible. I called to ask that someone come to fix her leaky sink. I was there an entire week and no one came. Her friends told me that same thing-that no one comes to fix anything when they ask for it. They also said there is a real problem with bugs. There are a lot of staff that have left over the last year, too. People my aunt really liked. Of course, they made sure they got all her money coming in the door, so she can't move anywhere else. She is stuck there with no hope for any improvement. I feel so sorry for her and her friends.

I think this place is way over priced for what they provide to their residents. A lot has seem to fall through the cracks as far as resident care. I think the food they offer to Harmony Residents is horrible. We have spoken to them repeated about this. Broccoli Al dente? Chicken wings? They make the residents wait and wait for their dinner, it is ridiculous. No one has answers as too who is accountable. The previous Rose Lane was dirty and had crap all over the common area. I wouldn't recommend this place to anyone. No one is accountable, no one writes anything in the book as far as updating for resident. The residents are neglected if anything. They are charging close to 9800 per month?

My loved one is at Bedford Falls harbor unit and is receiving inadequate care. I have arrived their to find her in appalling conditions. I have spoken with the director, and area director along with the numerous managers and nursing that come and go from Benchmark. They have also gone through many LNAs and activities directors. This facility is beautiful on the outside but the the care is poor at best. I will be removing my loved one from this facility as I live in fear For her well being.They have a professional from their corporate office in their now trying to fix things but nothing is improving. Please go to the facility several times before choosing this place. I wish you all well in your pursuit for qualified nurturing care. If you do choose Bedford Falls, watch them very closely for the safety and well being of our loved one.

Spent hours watching the elderly residents. Seems the care is not up to par! I watched one elderly person walk around wet pants for 4 hours!!! She sat in several chairs and no they didnt clean them. Yes i told someone and nothing got done! Also dinner time the tables are grose from the previous food break. I watched someone do a blood test with no gloves! Seriously bodily fluids on chairs no getting sterilized? ??? Really disgusting! ! Watch your loved ones i agree with the other review! !

I toured this community. It looked like a nursing home. Staff were very overwhelmed running everywhere. Sales personnals were very Pushy. I was blocked at the front door when I attempted to leave. I felt so pressured to move my mother to this community. I wasn'e impressed with the ED. Extremely unproffessional. she didnt seem that she belong to health care at all. My decision was easy to make.

Don't let appearances fool you. The building is new and seems attractive, but the staff is not providing the needed care. In the past two years there has been a constant turnover. There has been at least 4 different directors. My family member is not getting the needed care. For privacy reasons I do not want to give details, but watch your loved ones carefully if you select this facility.