Benchmark Senior Living

first off, had strange odor,like air freshener but not quite.carpet and lobby bathrooms were dirty. offered refreshments from a young lady from the kitchen, seemed nice.sales woman greeted us and wanted us to go to a room to talk.very pushy,asking a lot of financial questions. felt un easy. we were warned ahead of time of the high sales pressure,but we were not expecting that level.trying to create sense of urgency no rooms etc.,she needs to be retrained.we left and won't be back.we felt the need to leave the review to save another family from the same experience

My father was a resident in the memory care unit for three weeks. He fell and contracted pneumonia in his first week. I had to hire my own nighttime aides after one week. I removed him after the third week. I believe my father was being abused in their facility. He had bruises, they couldn’t explain how he fell. These memory care units are not safe for elderly dementia residents. They only care about the money and they are extremely deceitful. My father is gone now, my heart breaks for all the elderly in these places. There is little to no oversight for these facilities. I have attempted to complain to many entities and I’m still trying. If you have a bad experience, keep complaining, keep giving bad reviews. Our elderly deserve so much better.

going through a difficult time ,we reached out to Haverhill Crossings.we were promised twenty four hour care,and consistent updates..neither happened,nurse director took no responsibility,woman in charge of memory care non existent.I came in later in the evening to say goodnight etc,found assistants lounging on the couch,watching t.v and on their phones..didn't even look up at me.apartment was filthy,housekeeping supervisor was very rude when asked about the condition of the apartment.." maybe this isn't the place for you"..very unsatisfied,would not consider if you care about your loved one

we were driving by ,saw a sign for tours today..we have looking for a nice place for mom,and we do not live to far away. first off strange odor,like lysol mixed with urine.. we used the restroom before our tour , set the tone for us,dirty and a strong smell of urine?.. offered coffee etc.and we were off. we mentioned we have just started the process,and the sales person went into high gear..tried to create sense of urgency that there would be no vacancies!.. we mentioned the new facility built near by and we were going to tour as well. we were wished good luck,and that we would be back?

We have lived here for over 6 months. Has its ups and downs. The UPS are the friendly people , the food and soups. The lady at the front desk is very helpful and the new administrator seems nice as well. The lows laundry it's non-existent. Always missing items clothes come back dirty. Our apartment is hardly ever cleaned always in a rush bathroom is done every 10 days seems like. I know everyone is busy but I see them talking in the hallways a lot not doing anything. The supervisor can be a grumpy man. Overall we are okay

We saw a sign for a tour we decided to check it out for my mother-in-law. We going to Florida and we were looking for a respite situation. First impressions lots of odors , lots of aerosol spray. Lot of workers chit-chatting not paying attention to us. Young man in the kitchen came out offered us and bottled water which was nice. My husband used the restroom while we waited he came back and said this isn't the place for us. Smell of urine felt dirty no paper towels to wash your hands. We took a quick tour notice the same peeling paint Etc kind of dingy. I'm sure the people that work there are nice but not for us

first impressions not so great...had strange odor like lysol mixed with bad deodorizer. used the restroom in the lobby ,and was filthy ( urine on floor and base of wall .machine was out of towels to wipe hands.we told a person pushing a cart with supplies,we were told we are very busy right now??rude would be the best way to descibe.. after waiting in the lobby for ten minutes, we were offered some refreshments from the kitchen,person seemed nice ,but to late for us.we cut the tour short, as we did not feel comfortable...need to work on customer service..

First of all we would like to say we are very happy overall with Haverhill Crossings. Mom is adjusting well likes her fellow residents. We are happy mom is eating three times daily and great snacks. We have been having a little bit of an issue with housekeeping.. I am sure the man who is in charge of housekeeping is nice but is very rude. When asked questions about Mom's apartment responses we will get to it you need to be patient doing the best I can. We feel unacceptable for the money being paid. Thank you

We first want to start off by saying overall we are very happy here in Haverhill Crossings. Mom has adjusted well she likes the other folks she lives with within the building. Food ,girls in the dining room Exedra all fine. The care mom gets is great. Laundry could be better but I think that happens everywhere. Our issue is with housekeeping. We have asked several times to have moms bathroom cleaned. Situation got better but now housekeeping non-existent again. When we approached the supervisor he told us we are doing the best we can only so many hours in a day and you will have to wait your turn. Not the first time

I had my mother live here for 4 months. They make a good sales pitch, but fall very short in delivery. Within two weeks they suggested I hire a private one-on-one for my mother because the staff couldn't care for her. The issue was not my mother (since she lived in two other assisted living facilities with no problems before this) - the issue is lack of properly trained staff to redirect typical dementia behaviors (even though they present themselves as specializing in this). They also sent my mother out to the ER twice - once because a staff member didn't have the skill to redirect her and the second time because she had a UTI because they didn't toilet her enough. This is a recurring problem here - this was confirmed by the medical team that works with the Atrium. The last straw was when I discovered bruises all over my mother and they denied any responsibility and I even caught them in a lie trying to cover themselves - we moved out immediately. My mother is in a much better assisted living facility now and has no issues what so ever. Please don't fall for the sales pitch - this place is terrible. They don't have the trained staff to handle dementia residents and the Resident Care Director is very incompetent.

Beware , if you try to bring a family member home , you will get slandered by the administration, making it difficult to get another doctor. Any attempt at removal will be viewed as " against medical advice" . and lots of them bad mouthing your ability to provide care to anyone they can contact...not just your potential new dr, but ANY family members , landlords , employers. The administration is allll about keeping those beds filled, and once they have a patient they wont let them go till the day the money runs out. If i was rich, i would sue them all day long.

since living at haverhill crosssings i have met some great people.,we eat well and have things to do. those are good things now the bad. my apartment does not get cleaned on a regular basis,the bathroom is the worse.i have a roommate who has issues,and the bathroom needs cleaning more than every two weeks..i have asked to have it cleaned more often but have not gotten anywhere.i do not like to have family and friends over because of the condition.the rest rooms in the hallway are worse.

We are looking for a nice place for mom,and Haverhill Crossings was recommended. First impression was good,landscaped nicely etc. During our tour we noticed dirty walls,carpet,strong smell of urine. Housekeepers observed gossiping in the hallway,then scattered as we approached..Had lunch in a nice room dining area,waitress was adorable,and the food was very good,chowder and a Caesar Salad..for the price you could do better elsewhere..

Worst decision ever made. Poor management,the director seems inept at best. Mom's apartment is filthy, when we visit unannounced the staff seems surprised and tells us she has been "difficult" this a.m. Is that any excuse to ignore.?Never a straight answer from Director,always defers to another manager who is always to busy for us..Our mistake. We should have noticed the heavy smell of Lysol,facility is smelly and dingy when you visit before housekeeping arrives. One plus the fresh muffins and coffee supplied by the kitchen staff

initial expectations were high due to a friends pleasant visit.She said food was great,waitresses were very good etc.we couldn't get passed the smell of urine, reminded us of a nursing home. we were offered refreshments but passed ,left as soon as salesman was done with his pitch

This place is [Removed]. They always seem to be understaffed. They lose clothes, the kitchen is not the cleanest. MY mother was a patient there for 7 months. In that time she fell when no one was watching her. The staff did not allow her to participate in any group activities. She was mistreated.

Visited to organize a meeting with the staff member responsible for discharges, as I am a senior manager for a Home Care agency and aside from providing lists of services to businesses like this one, I keep a log of rehabs, nursing homes, etc to help in elder care planning with clients who live in New London and Lower Middlesex counties. While the receptionist was wonderful in helping me, a short, white-short haired woman rudely shooed me away as wasting their time, although she was not at all included in the conversation. She told me if I was worth their time, they'll call me. It was disgusting. I will most certainly not be recommending this facility to my clients, as clearly they do not work well with elder care planners and this isn't the type of attitude any elder would need in their time of great need. I pride myself in providing the best locations for my clients to recover in, this one's attitude is the worst in the New London County and as an elder planner- I can only say A V O I D it.

My father resided in the memory care unit of this facility for seven months, during which time his glaases were lost or [Removed] and we were not informed. Since we live out of state, he apparently could not see for over two months. Additionally, four teeth were missing in his right upper arch,that were perfectly healthy when he left home a few months before. We were unable to determine what had transpired. Dad also deteriorated emotinally. On one occasion we visited him on a Saturday and they could not locate him. Every time we spoke...and the staff made contact difficult...he was frightened and agitated. Dad was recently relocated to another facility. He is happy and relaxed...such a relief! We are easily able to communicate with him, check with staff regarding his physical and emotional health. Sunrise has a lovely facade...and facade is the appropriate description.

I would not recommend it this community to anybody. It was a not a good experience, and there are many things this community need to improve on. The communication was very nonprofessional. I have ran a business, and this is unprofessional community. I was not happy with my husbands stay at this community.

We are very unhappy with Sanctuary Care. The high turnover of staff is unacceptable. They lock the patients in their rooms at night, the aides hide in closets because they are afraid of some of the residents. At our family meeting we all decided that it was necessary to bring in a hospital bed. It took 2 months to finally have a bed brought in - unacceptable. They don't have enough staff. Many families are very disappointed not only our family. Dementia is a very sad disease and this facility only makes it harder for the residents and families. We have to barely give 1 star.