Bayshire, LLC

I liked the community itself, however the memory care area was on the upper floor and felt closed and dark. The staff seemed nice and the community seemed clean.

We are happy with the care so far. My aunt is in a clean community that is also very nice. They staff are accommodating and they keep her insulin level under control. At times my cousin has noticed that they might be short staffed. He has felt uncomfortable leaving other residents unsupervised or unassisted. They seem to be doing other things.

My aunt came to BYL as the result of a hospital admission leading to transfer to BYL skilled nursing and then placement in memory care there. Overall the process was much easier and better than I expected. It took a while for the staff to realize her Dementia as she could hold her own for short periods of time. Being in SNF for 3 weeks helped sort things out. She is now where she needs to be and as happy as possible. I was bit dissatisfied with the lack of medical information transferred from the SNF section to memory care. Also getting doctor's records was a challenge. Overall they are doing a good job. I was able to add Hospice to help fill in and am very pleased with their services. As I live out of town communication has not been optimal. Yet the staff seem interested and engaged, making this an overall good experience.

We are taking things day by day so far my mother's situation is a particular one and not like others. I would say that Brookdale has been a good experience so far other then the fact my mother situation is difficult. The community is a nice looking place very clean I have not had any concerns with that. The staff has been and helpful to my mother and try their best to help us out has much as they can. The food in the skilled nursing isn't so good but I know that the food in the other building is pretty good.

I have mixed emotions about Rancho Mirage. I do like it and would recommend it,, i am not a fan of certain colors they used in certain places. People or painters need to FEEL the room before they just paint with any color . I would like to see it painted different colors.

They have done well with the check-in and getting us initially introduced and settled in. That was very good. The negative would be that there were some things they said they would take care of and when we moved in they still were not taken care of.

My Mother has lived at Emeritus for five years. She appreciates and enjoys the staff members.Though they are overworked and underpaid. She's very reclusive and will not dine in the dinning room. She suffers from advanced neuropathy and has trouble feeding herself. She was an excellent cook, a successful career woman who traveled extensively,and for work and pleasure. Today you would call her a "foodie". The food at this facility is terrible. It pains me to see her try to eat it. She often gives up and drinks a "Glucerna" just for the nutritional value. It pains me to see her try to eat that horrible food. When they were bought out by Brookdale, there were a few days when the food was good. Apparently, Brookdale had sent a cook down to try to teach the staff how to cook. Mother marveled at the good food and was so delighted. That last only about three days. Now the food it back to bad. It's a shame since the facility is so nice in every other way. If you folks or loved one doesn't care about food quality I would recommended this facility.

The first issue was that there was no private bathroom and the second was that all the rooms are shared. There was no choice. We didn't like that my mom would have to walk into a public area for a bathroom. The grounds were very nice.

We're not entirely thrilled with Emeritus at Carmel Valley. There wasn't enough staff is the dining room. What happened, I think, is a bunch of people moved in and they didn't have the staff to cover it. It's gotten better in the last week or so but once two people from the dining room called in sick and my parents had to wait and hour and a half to get there food. Another time, I happened to be visiting and it took a caretaker over 30 minutes to come when they were called and then she said she was washing clothes. I asked her, isn't responding to a call more important? It just seems to me that they're kind of short staffed. It might be a problem that can be alleviated. My parents have a two bedroom apartment and it's very stressful because my dad has Alzheimer's so my mom is anxious that he's going to get up and fall so we're considering moving him but I have to say they're very nice over there.

Some of the staff people were amazing. My mother had a problem; she was afraid at night and didn't want to be left alone and she would cry out at night. I hate to complain because I know they're limited in their resources but I wanted my mother to have a more caring atmosphere at night. It didn't seem like the night staff tried to comfort her so much as they tried to quiet/clam her down. She could have used more compassion and comfort. Overall, I found Glenwood to be so clean. It's a wonderful place. Everybody was friendly and nice. There were several of the staff members that I totally adore.

Looks like a. Nice place. I am not quite able to move as there are many details to clear this location. Just getting an idea of how it would feel in such a place. Thank you.

Mom has only been a resident for about a month. Since I don't spend all day at her residence, but what I have noticed is, not enough staff. On any given day, there may be two or three staff members. I am guessing there are at least 25 to 30 residents in mom's area. I am not sure she is receiving enough assistance when needed. She had a urine stained bed, that had not been changed for over a week. When I asked, the staff member said the sheets should be changed at least weekly. She immediately changed her soiled sheets. Currently, I would rate them a three. I understand the job is not rewarding and is emotional and difficult and I appreciate all that work in that field. I am grateful mom is in a safe place.

I have been a resident at Atria Collwood for approximately two years, I am in independent living which means I don’t require any care. I recently had a fall and because of that I was charged [amount removed] extra last month. I didn’t get any care and when I questioned my bill I was told that I needed to take care of the details of getting the care myself. I spoke with the nurse and got the same answer. I am suppose to know what to do. I am not paying the additional [Amount Removed] next month and I am expecting to get kicked out.

Marketing person provided helpful information and clear disclosure about pricing. Not a great listener and we found her a bit overbearing with advice. Facility is clean and pleasant though a bit shabby with some slippage on maintenance.

I would recommend it, as long as you understand that the facility is pretty old. It is also one of the best values in North county. I would give an overall of a three, because the facility is old and not in the greatest shape. Shape. But the staff was fantastic.

Constant staff turnover, personal care fees increase rapidly. Business office is not transparent with billing and charges and difficult to get information when requested. The director told me she doesn't respond to emails only phone messages! The caregivers are kind but not well trained especially when discussing a resident's day. The food seems ok and nutritious. There doesn't seem to be enough stimulation for the residents, they sit at the table asleep or in front of the tv falling asleep and hunched over.

Staff was friendly although occasionally not quite up to standards on her care....they seemed to be confused as to how her medications worked. The food was pretty bad. Cheaply made and unappetizing to my mom who was absolutely not a picky eater.

The assisted living facility did not adjust Mom's care when she declined shortly after moving there. She passed away within 11 days and a skilled nursing placement would have been more appropriate the last week, especially.

Since a new company bought its been better the cleanliness is better and more staff. I would recommend to others.

I placed my loved one here in Memory Care (MC) in 2023 when the facility was owned by Generations. Since the announcement of the sale to Bayshire last year, the place has gone down hill. The facility is in a major need of a face lift with filthy carpet in the common areas and a leaky roof in the MC dining room. The food has also gone down hill with poor selections at many meals for MC patients. The bright spot is the tenured MC Care Staff and Med Techs who really care about the residents and treat them as if they were their own family. Unfortunately, they appear to be overworked, underpaid, and frequently short staffed, especially on the weekends. New management appears to be trying to remedy the situation, but progress has and continues to be really slow. At one point, I was recommending the facility to many people in the various support groups I attend. However, when people ask me today, I tell them to look elsewhere and have considered moving my loved one myself.