Bayshire, LLC

It has been challenging to work with them. I would tell others to ask lots of questions and get things in writing. Check your billing statements carefully.

Staff friendly with great intention but seemed to be short staffed.. Stay on top of staff. Again great staff but too much on their plates. And unnecessary charges I.e. charging over 400 mo to get a wc ride to dining or pay 10 a meal in room. It could also be my dad very reliable on help but we were told pay more and his needs are going to be met. They weren't.

They are understaffed, there are times I. Memory center no medical staff are on the floor very dangerous! Frequently we clean poop and urine off our mothers bathroom floor, come into her room to find her participating in activities and all her bedding covered in urine and poop with the staff saying she wouldn’t let us clean and then watching us as we clean the room up. Laundry disappears never to be seen again. Each time we complain the next time we come generally 3 days later we get pulled aside that our mother did something inappropriate. They are under staffed and they don’t care about the residents. It’s all about getting the monthly fee. I’ve complained about staff taking other residents into the dining room with diapers obviously full and leaking. Who does that to human beings, people that do not care cause the residents are in the memory center and often do not have the ability to voice the conditions themselves. Shameless!

We took my mother out. They didn't check on my mother regularly. The food was not good at all the price too much money for what my mother got. She would ask for a nurse and they never came and this happened several times she lost 30 pounds in the first two months three months she was there.

Well my family member was in the memory care unit so I can only comment on that. It just wasn't a feel good facility, the staff were always polite but there was a lot of turnover. My dad was high functioning for dementia but everyone else was not so it was hard on him he couldn't interact with them.

Nice facility, nice staff. My mom’s dementia is not that bad. The residents are severely in need and my mom is way to active to be placed in this kind a residence

We would've had to pay twice as much here for mom to have a private room as it was her last couple of weeks on hospice. This community was very understaffed at night and my mom would've waited for a long time for a person to come help her if I had not stayed with her so much. The CNA's were kind and respectful, and worked very, VERY hard. All of the night staff work hard, there's just not enough of them. It was a little rundown looking and in an older building, but they did keep it clean. Just felt depressing when you stepped in.

I thought this place was very expensive for what they had to offer. They only had semi private rooms available that where not even furnished and was a little older of an apartment. I just thought for the rent they where asking I would see something a little more impressive. I also did not like that they would charge an additional hundred dollars a month just to distribute medication twice a day. The staff seemed like they did not like there job and where just there for a pay check.

My Father was in the memory unit. The care givers were very friendly and caring. In my opinion, the director of the unit, Molly, was NOT qualified to run the unit. It was NOT organized. We were continually complaining to her about the housekeeping. We found food dried to the floor on more than one occasion. Also, fecal matter in the toilet and fecal dried on the sheets. His oxygen was not even plugged in one day - we do not know how long it had been unplugged. We would find used utensils in plain sight sitting in the room with dried on food. The housekeeping was terrible. We would have moved my Father but he was terminal and the move there was hard and he liked the care givers. When asking questions about the days of the laundry etc. it was a different answer each time. We would have to ask them to change the sheets. It was not done on a regular basis. I would not trust them with a family member if I was not there often and I am concerned about the care of the others there. He had dentures but we could tell he was not brushing them. Did they remind him? It is a memory unit. Once my father needed meds as he was uncomfortable and the hospice nurse asked for them to be administered and he was told, they were in a meeting and when they were done they would get to it. HE WAS ON HOSPICE!! Are you kidding? Later when he got worse, he was moved to the nursing facility. This is where the nightmare started. My father had lung cancer so when he needed meds, he needed them right away. Even though the med had literally walked from Memory to Nursing, Nursing could not find them. After more issues, the meds were found but the staff refused to administer until they were done with their regular rounds. My Father was in pain and drowning in his own fluids. Finally my sister had to call 911. My father was transferred to the hospital and then another facility for the last few hours of his life. Terrible experience. Also, the sales staff makes promises but they do not keep them. Watch the numbers! It took me over 6 months to get an invoice that was correct. I would not put another family member there!

I had to give this community a low rating because they weren't able to provide the type of care my father needed and they misled me to believe they were able to. If you are looking for memory care this is not the place to look. I never really noticed the staff engaging or being attentive to the residents. They don't offer activities so the residents sit around most of the days. The food is okay, my father likes it. I will be moving him to community that will help him be more active and social.

Our experience with Brookdale Oceanside is that the way it was presented and the way it turned out was very different. It was presented as a place that would meet our requirements, and after a short time there it became obvious that they were not going to be able to provide the care that we expected. It seemed as though they were in a state of flux with some people leaving and others coming, and it was difficult for my father to respond to all the different people taking care of him. There is no question that he had needs that needed to be cared for which I was assured he would received and he did not, which turned out to be a problem.

i am a social worker and was checking out Brookdale Yorba Linda on behalf of some people I was helping. She has dementia and I don't feel that they were very transparent about the cost that would be needed to care for her. As the care she needed increased upon further evaluation, the price really shot up as well. The facility itself is very nice and clean. But the lack of honesty and transparency was an issue.

Did not like this place. It felt like exactly what I expected all Assisted Living facilities to be like. During our 90 minute visit, we saw only four residents - 1 asleep, 2 completely unresponsive sitting alone, and 1 man who ogled at my stepmom in a very close, creepy way. Only saw one group participating in a reading group, of whom more than 1/2 seemed to be asleep. Apartments were fine, but nothing outstanding.

Be very careful about this place. Loud noisy room. Constant battle to get the neighbor to turn the TV down at night. Management didn't help. Had to sleep in the living room for a year. If you're hard of hearing, then it might be ok.

We did not have a good experience at Brookdale Rancho Mirage. They would say things that then did not transfire. There seemed to be a lack of caring and understanding. They don't meet the resident's personal needs. The food was fair, nothing great. But there were times they would not bring my mother her food. The residents there do not like it there at all. I had to move my mother back out of this community.

Lots of items go missing and are never returned. I do not recommend Vista Gardens.

Absolutely terrible experience. Do NOT bring your loved ones here. The environment is unprofessional and unwelcoming. Staff members are consistently rude and disrespectful, and there is clear favoritism among employees. Several interactions felt judgmental and discriminatory. HR ([name removed]) was especially unprofessional and dismissive. Concerns were not handled properly, and there was no accountability or effort to resolve issues. This place needs serious changes, including replacing staff with individuals who are professional, respectful, and capable of doing their jobs correctly. I would strongly advise people to look elsewhere.

Staff friendly with great intention but seemed to be short staffed.. Stay on top of staff. Again great staff but too much on their plates. And unnecessary charges I.e. charging over [removed] mo to get a wc ride to dining or pay [removed] a meal in room. It could also be my dad very reliable on help but we were told pay more and his needs are going to be met. They weren't. My dad died just 20 days after leaving their care and when we asked them at brookdale to assess our fathers need for hospice, we were told he wasn't ready for it and did not qualify. They were obviously wrong because the first thing the new place did was assess that, yes, he did need hospice asap because of the fragile state he came to her in. His total stay at brookdale was only 16 weeks so he qualified then and they should have seen him declining during their care even if he wasn't qualified at the time he was admitted.

My husband wasn't there very long. A couple of weeks after he moved in, he was hospitalized with an infection in his toe. He's diabetic and his feet needed to be watched closely. They didn't check them. I don't know what happened while he was there, I only know of the consequences of him being there. He spent 3 weeks at [name removed], from there went to [name removed]rehab for a couple of months, then to home care at a home in La Costa. He was there two weeks, had a massive coronary, and passed away. I blame the carelessness of the staff at Vista Gardens. Had he been watched and taken care of more efficiently, he wouldn't have had such a bad infection at in which sent him to the hospital, which began his deterioration. We had such high expectations. I thought I'd found the prefect place where he would be taken care of, safe, secure, and healthy. But i failed.

It was not a good experience at all. He felt like he was locked in a dungeon. The whole experience was depressing for him.