Bayshire, LLC

My mom's had various things come up mysteriously missing from her room before by dishonest caregivers, & the ratio of caregivers is sometimes as low as 1-2 per 18 residents, The quality of the food is poor. Parasites were found in the water at one point, only to have discover legionnaires disease,. Leaving no water for a period of 3 weeks! Outhouses in front. All and all, it's not worth the money one has to fork out to reside there, they'll certainly try to tell you anything to get you or your family member in there, but they do not deliver.

They were short staffed to the point that they couldn't cover shifts. Sometimes no caregivers or med techs on duty. High turnover due to poor management. In my moms final 5 hours staff was supposed to administer morphine every 30 minutes. No one ever came until she passed. I had to give her the morphine. Caregivers do not check on residents on schedule as supposed to.

I would never recommend Brookdale Riverwalk to anyone. There were supposed to be checks and balances. My dad was supposed to be checked on every day and was not. His children had to deal with not being able to see their father after death. He could not be embalmed. They did not care for him as promised. For $[removed] a month, and in January it went to $[removed], he laid there dead for 48 hours. I have filed a complaint with the state.

Sadly, I found the care here poor. no one would answer the phone at any of the departments when I called. Left frequent emails with no response. When we decided to move my mother to another facility, the Director of long-term care phoned me quite upset and mad. I would not recommend letting any of your loved ones stay here, short term or long.

Run, don’t walk from this dump. Unfriendly staff, horrible facilities. My aunt despised this place

This was an awful community, much cheaper and looked like a one star hotel that needed to be updated. There were stains in the carpet and the one bedroom we did not like. My loved one did not like it either and felt like it was not a good fit.

I had a very good experience during the first tour. I went to a bbq that I was invited to and they would not let me in due to my vaccination card and since we did not have it they had no flexibility to let us in and this did not sit right with me. We should have had a heads up that the card was needed.

My husband was in the skilled nursing portion of the Bayshire Rancho Mirage facility. His doctor sent him there for rehab prior to coming home because he had grown physically weak and required physical therapy. It was a terrible place for him. First, the physical therapy was not daily but only once or twice a week. We knew he was weak but nobody even bothered to show him leg and arm exercises for the times when he could not get out of bed. Further, he was not bathed properly and came home with sores on his backside. His clothing was not changed for days on end. And sadly not a single physician or nurse called me to update our family so we had no idea that he was being neglected to the extent that he was. He suffered so much from the lack of care that he called me and begged me: "get me out of this place. I cannot take it here." Finally he discharged himself "against medical advice" and we were able to bring him home.

I do not have experience with the facility after it was rebranded in [date removed]. Prior to rebranding, it was severely understaffed with dishonest administrators. Some of the individual care givers are excellent, but they have many more residents than they can handle, and the attitude of the managers is one of hostility. They care only about profits snd not at all about the care of the residents.

We moved our father out of Barton Creek a week ago, and kept it confidential where he was going. Within the last 7 days not only were we asked where he was going by the administrative team, CNA’s, they continue to ask his care givers, the driver whom transported him to his new location, and my family members. They are still asking as of yesterday, 7 days after we moved our father. I was a part of Barton Creeks team for over 8 years and I know for a fact that this is unexceptionable behavior from any caregiver whom follows the HIPPA policy.

If Nancy Reagan taught us anything, it's to "just say no"! They are understaffed. The staff they have are quite rude and dismissive. It takes them way too long to respond to the patients. My mother in law slipped off her bed while getting dressed and it took over 20 minutes for staff to respond! It took 3 residents and 1 staff member to find the appropriate help. Unacceptable!!! The facility apologized but we're way beyond that. They had no explanation for their actions only a "I'm really sorry". Thankfully she was ok. This is not the first time this has happened either. They are slow to respond constantly. The kitchen area on the 2nd floor is always dirty with food and dishes from previous meals that should have been cleaned up long ago and the dining room/bingo area is dark and dank. This place needs some life and some better staff. Not happy

"[name removed]" was supposed to call back but never did.

If u love your family member at all don’t put your loved one here, even though A place for mom would quickly recommend . Non medical staff make medical decisions, food is terrible, people yell during the night and cry out and nobody comes. If you push the button on a pendant you can sometimes wait for half an hour and that will tell you they are short staffed. If you have a complaint they all say they will take care of it and yet nothing will ever happen. They will kiss your butt to get you to sign up and give them their money but they will never ever be like that again. Read yelp and consumer affairs edcoecually and I know once you are informed there will be no way in hell you would put even a squirrel or mouse in this place!

Awful place-my Friend went there for a short stay after back surgery. They did not give her her prescribed pain meds and did not respond to the call button. She was in excruciating pain. They did not respond to her call for assistance to go to the bathroom and took 4 days to help her shower. Another Friend and I had to call every 4 hours to remind them to give her her medication. Even then they slacked off. Not a safe place,

Specifically asked for places with day care and/ or respite care. No Day Care nor Respite care for seniors with mild dementia

This place is horrible. DO NOT take your loved ones there. The CNA/Housekeeping staff does not speak nor understand English. The food is terrible. It is donated to Oak Hill, therefore most of it is canned or frozen. There are no activities, except Bingo. Like the other reviewer stated, if your loved one has no idea what's going on around them, this place would be somewhat OK. Please find someplace else!

Hostile environment. Low budget. Expect long waits between diaper changes and showers. Excessive human filth. I wouldn't put a parent here.

Beautiful facility, but ratings are low, same problems we had with Cypress.

Brookdale is a wonderful place as long a you are a perfect senior.Do not break any rule or you will be evicted. When we first moved my mom-in-law in we said we would try assisted living knowing we would eventually need memory care. Unfortunately it was sooner than we thought and she forgot where she was and lit a cigarette in her room which is a big no no of coarse. Instead of helping us place her in memory care so she could be monitored the way she needed she was evicted completely. The advisor there said she wasn't their kind of people and he predicted it would happen again even on memory care.We found another facility that knows all we have been through and took her in ,no problem except the trauma to my mom-in-law because she had to be moved and she really liked Brookdale.

Things didn't go very at Brookdale Oceanside at all. The first night she was there, she broke her hip because she was unsupervised. She was probably there less than six hours before this happened. Now she is at a different facility. We are through with Brookdale.