Bayshire, LLC

Going through a lot of ownership/management changes. New staff, but more on staff which is nice. The food served isn't bad, but could be more fresh. I would recommend Bayshire Yorba Linda.

Care staff, med techs and housekeeping staff are great! Upper management, not so much. They won't answer email, phones or texts without asking or sending 2nd requests. Communication is good when loved one has an issue. Move in was a joke, didn't complete paperwork until 2 weeks after already moved in. Meals are plentiful, sometimes served cold, salads could be fresher and meal times are too early with only one hour for each meal but they do have an all day menu of a few items. They should email family members about resident meetings, special events, monthly/daily activity lists. My brother and I visit our loved one twice a week and even then we miss some upcoming events. They need to post things throughout the community instead of just at front desk. We toured 10 communities before Mom chose this one, it was less expensive than others with a couple courtyards (they need to keep better maintained, dirty furniture and fountains not working.) The apartments are small, but clean and nice. Building needs a little upgrade on the outside and the windows could be cleaned a couple times a year. Carpet inside (halls, dining, etc) needs deep cleaning or replaced. The front entrance outside is very large with seating, which our Mom loves.

I am not a big fan of Brookdale Oceanside, I wouldn't recommend their memory care unit to others. It's hard to say what exactly they could improve on, it's my 1st experience with memory care so I really have nothing to compare it to, but I didn't get the warm and fuzzies from them. The hospice place also told me they wouldn't recommend this facility either. The only reason I went with Brookdale was because of the cost, they offered an all inclusive price that was very reasonable.

It's a very clean facility. Have never noticed any bad smells when entering or going through. The food not sure about, it smells good but some of the residents including my Mom say the food is terrible. My cousin and I are going to go have a lunch and a dinner there in May. Most all of the staff there are very friendly and accommodating.

I would never recommend Brookdale Oceanside to anybody. I was very disappointed with them. My loved one's room was very claustrophobic. She was with people who were near insane and drove her nuts. And I don't feel the attendants really cared about taking care of her properly.

I toured this facility and was not impressed. It seems very run down, the room was dated and had water stains on the ceiling, the dining staff looked very unprofessional. I noticed that none of the staff interacted with each other or the residents the during the tour. Definitely not a place I would choose for my loved one.

Atria Collwood had extremely tiny rooms and is located on an extremely busy corner with very little parking. The grounds were ok, but its just a huge place squished into a tiny, busy corner.

Friendly (everyone in our community) she has meet a few residents. She has only been here a couple of days

She likes it here. It's been a rough start, but she's getting around.

I did not like Brookdale Oceanside. They had the nursing home people and assisted living people all on the same floors. So you walk down the hall, and the doors were all open. It looked like a hospital, which was not the environment we were looking for. It also looked like they spent all their money on presentation in the entryway and lobby, as opposed to the residents' rooms and other places. I did not get a good feeling the further we got into the facility.

Comfortable here. Nice grounds. Close to dining room. My youngest daughter lives close. Lost my wife of 57 years almost 10 years ago.

This was our least favorite community, did not like the way that they marketed the community. This community is not for people who really needed assistance and more for people who are independent living. The tour wasn't very good and just had a weird vibe.

The staff were nice but the facility itself looked run down. The rooms were extremely small, you could only fit one single bed in there. It was also more expensive than some other places we looked into.

If I had a little bit more money I think I would move my loved one out. They are extremely understaffed. The administrative staff are very difficult to get a hold of, if they do get back to us the promises that are made are not withheld. I think that if your loved one is more mobile, it may be a better facility for them.

Our family had an in person tour, and the experience was not a favorable one. It had a nursing home smell to it. There was loud music being played in the memory care unit. The memory care also looked old, and outdated.

Our loved one did enjoy the meals the served at the community, but the do not have good communication with the families when they are having problems.

Facility is nice but the rooms do not have a lot of natural lighting and the place would be confusing for my mom to manuver because of the different angles to the building.

Like the Placentia place better because of the rooms. The resident rooms all have a sliding glass door and balcony. Having a room with lots of windows, and natural lighting is important for my mom's eye site. She also loves to sit on the porch. Everything else was comparable so Placentia won out over this one.

I would advocate for this community. This was one of the better ones we saw. My loved one was complaining about the time to get assistance from the staff.

The nursing staff here was wonderful, they were very friendly and helpful, but that was not the case with the kitchen staff. The meals were not good, they tell you in the beginning they are chef prepared meals and you pay a lot of money and I ate here and the food was just not good and it was always cold. They do go all out on activities and have a lot to provide for the residents. Overall, I would recommend. When you bring things to their attention they do follow through, you just have to be persistent. They are very accommodating with peoples needs as well and it is a very homey environment.