Bayshire, LLC

I was not happy with this community. There were issues with the plumbing that were not taken care of. My mom would ring the bell for assistance and they would not reply. They did not attend to her and she had some issues with seeing. We asked if there was another room for heer till the plumbing issues and they could comply. There were alot of billing issues. They charged for extras that were not included and there was not a assisment done before she moved in. They made her wheel chair dependant and that was not the care we needed for her. They seemed to not work about her well being. They wanted 30 day notice before taking my mom out of the community. I would not recommend this community to other families. The food was average. they did not try and get her to be active with others. My mom is no longer at this community.

My mom lived here for 2 years. She came in fully functioning. Last year she broke her leg and required more care, and then I realized that call button response times were about 30-45 minutes. She was in and out of SNF side of Brookdale, call time response over there 15-30 minutes. Staff is kind but stretched. Billing was a nightmare. Last straw was when she was wrongfully evicted the day she was discharged from SNF with hospice care. Moving my 95 year old mom the same day she was supposed to move back to her comfortable apartment to finish her life - was very stressful for both of us. She died less than 3 weeks later. Community Care Licensing investigation says "just a big misunderstanding" and stamps "inconclusive". BBB files complaint under another company name. No justice for the elderly. Beware the Big Corporation Eldercare. They really do only want your money and will tell you anything to get your loved one to move in.

This community is big with a lot of residents and not enough staff. I did not like my experience with this community and I feel the staff are not equipped to provide the best care for everyone. Communication between the staff and I were not always the truth. In the end I took my husband out from this community because he was not getting the best, proper, care.

Day after day, I met with the nursing staff regarding my loved ones medications. It was a disaster. I complained to the doctor, head nurse, shift nurse, etc. all to no avail. I finally brought in the needed medications, but after 3 days they found them and took them away. Then I get a bill from Omnicare for $800.00 for drugs. Drugs that were to come home with her, but never did. I have attempted to discuss this issue with the Administrator, Randy , but he will NOT return any phone calls. I am now contacting the Elder Laws for a resolution Facility looks nice, but functions horribly. Beware that if your loved one is placed her, you must be there daily to make sure they are okay. Every patient needs an Advocate and should not be left alone. The only department that seemed to care was OT and PT. They really work well with the patient. Thank God we got her home in 2 weeks and hired caregivers to meet her needs.

This is not a good community, my father life was put at risk at this community. They do not provide the proper care for senior citizens. They do not take the time to listen to your concerns. When I brought up my concerns they filed a law suite against me. I have since taken my own legal action against this community. I really would not recommend anyone to take their love one here.

The place is clean. That's the high point. Beyond that, I would NOT recommend Oak Hill Nursing Home in Escondido to anyone who cares about their loved one. In fact, run the other direction! Here's why: the rooms are basically 2-bed hospital rooms. No privacy for residents. The caregivers do not speak English or do not speak it well enough to effectively communicate with residents. Nurses make themselves scarce. The caregivers seem to also be the maids, so the education, qualifications, and experience level of these aides is questionable. There are NO activities to engage residents' minds, bodies or spirits, with the exception of bingo. My loved one is high functioning yet is placed in a building with people who are not. Some yell down the hallways constantly in their delirium or dementia and it is not only heartbreaking but unnerving to residents who are trying to rest, eat or just have a peaceful existence. If your loved one is completely taken over by dementia, senility or Alzheimer's and does not know what is going on at all, MAYBE this would be a place to consider. However, if their cognitive abilities are still even partially intact, this nonprofit alternative to nursing care is not the place for them. They will not be nurtured and thrive in their golden years at Oak Hill. In fact, the lack of respect, engaging activities, socializing and compassionate care will likely accelerate their decline. There are surely much better options in Escondido for your loved one!

Towards the end I would have given them a zero. He was not being cared for. I was on top of them all the time with multiple issues, come to find out I guess that's their standard of operation. I would not recommend this place, especially the memory care. I don't know anything about the assisted living, the people I saw over there seemed ok but the memory care units are understaffed and theres quite a few issues there with people who need more acute care. As soon as they become immobile or can't speak up they don't get their needs met, it's a staffing issue. They don't have enough people to really give them a proper bath or shower, they don't know about to cre for people with real physical limitations.