Bayshire, LLC

The food seemed to always be cold even if he went to the cafeteria. My dad was not a fan of the food. The staff communicated well until Covid and this made everything harder, including medicine distribution and reordering because we were not able to go see our loved one. This community could work for others but do your research to make sure.

i suppose it's as good as it gets, but I don't know. My apartment was okay, and I liked it. My children chose this community for me. I would recommend this community to other families. When I was there the food was good but I hear it has declined since then.

With my love one being here it seems like everything is going ok so far. My love one is still adjusting since it’s a different way of living for her. My first impression of touring the facility I thought that it was ok, however I did look at other properties that I liked better. For the price and the care that my love one needs, it was a good fit. The staff is good at contacting me to let me know about everything which is good and they seem know what they’re doing. If I were to having any questions about anything they’re responsive and they give me answers. The facility’s layout is pretty straightforward and it’s easy to get around. They also provide numerous activities for the residents to participate in. Overall, it’s a good location, its clean, and the people seems nice.

The staff here was pleasant it was a good tour. They answered all of my questions. They had less care here and it looked really worn out. Just didn't get that feeling when I was there. We had to chose another community.

I toured here with my friend (who eventually moved in) when we were trying to find a place for them to live. Something that I noticed when looking at the menu was that everyone eats the same thing, and that bothered me. There’s a set menu and not a lot of options available. The rooms were lovely, though, and there’s a garden outside. My friend seemed to be happy there. There was a big reception desk and they weren’t very friendly and neither were the people that clean your room. The facility is nice and it looks homey and cheerful, but you could tell it was an old folk’s home.

I had recently taken a tour of this community for my mother and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked how clean everything was and the layout of the building. The price was reasonable and they had a variety of packages to fit individual needs. It was just not the right location for us in the end decision.

Drab colors, doesn't seem like much is going on, restricted hours for meals, not well maintained.

My friend is being taken care of here. They offer activities,but he is not able to participate. The staff members are friendly. The meals are good. I would suggest families look for other options for care.

The community is very well maintained and all of the bedrooms are kept clean and fresh. The staff have a great response time, my mother had fallen in her bedroom and they had gotten to her very quickly. So far everything seems to be going well and I have no complaints.

My mom was looking for an apartment with a door that leads outside. This helps her take her dog out. I thought it was a fine place. I got all the information I needed from the staff.

I am now living at this community and so far I am doing fine and feeling good. The staff give me good care and serve me good food, it is a lot better than my last place. My room is always clean and the place is well maintained too. I have played in a scrabble game and won third place and there are other activities to do also. I would only say i wish there are more nurses to help me. So far I think I am here to stay.

totally business not so friendly

This is a very old home in a great setting. It is sad to see the upkeep on the facility has lingered as this place has great potential.

Took my mom to Atria Collwood for a one month respite stay. Staff were friendly and accommodating. Unfortunately, we did not get info about facility safety procedures due to Friday check in. Facility has safety policy of checking in on resident in their rooms at night. We did not get this info. Unfortunately, my mother was startled and frightened when exiting her bathroom to find a male caregiver in her room. That was it for her and she checked out after only two days. This was a disappointing misunderstanding. My advice is to try and check in when all key staff are working and ask lots of questions. The food was OK, usually required reheating. There were also ants in her bathroom.

It is going alright here. They leave her in her room too much. I have talked to them about this twice. I told the staff that they need to take her down for activities. They say they ask her and she says she does not want to go. Well, she is confused, so they need to make more of an effort. She is depressed and she says that all she does is sit in her room and look out the window. She is starting to talk like she may as well not be here. The staff needs to get on top of this. It has been a couple of weeks since I mentioned taking her down for activities and still nothing.

This is an update to the most recent review cautioning anyone to have an advocate here or anywhere. Today My mother was given her 8 am pills at 11am. Totally unacceptable. STaff member said they were understaffed. I told the director to get out in the hallway and fill in for the missing med tech . Time sensitive pills must be given close to the dosage time. This evening the med tech gave the pills prior to dinner being delivered to the unit. Dinner was delivered 45 minutes late because they were again understaffed. Again I have told the managers that they need to fill in for their missing staff. It is terrible to give a very elderly person dinner after 7pm and to have given the sleeping pills early before they even ate. If you are not on top of this place every single day, you will have no confidence that they have it together.

As in every facility if you do not have an advocate involved in every single aspect of your family's care, you are potentially in big trouble. As is often the case the staff for the most part are helpful, kind,and caring. But beware. There is poor coordination. We moved our family member in on a Monday. There was no one there to execute the transition. It took 2 weeks to get the bill correct, to get the call system to be activated, to get thru a full few weeks with all the players who needed intervention in order to get the needs of our family member executed properly. They are understaffed and in some cases poorly staffed. The activities are uninspired and 50 percent of what is on the schedule does not happen. It is all to sell the place. Often one has to call the front desk to have a bathroom in the public spaces cleaned, or to turn the lights on out front at night, or to clean up the dog poop from the resident dog. Management is not visible on the weekends. Everything sort of just coasts with limited oversight. If there was an emergency at 2am and you got a call from your loved one, good luck getting thru to anyone in a leadership position. The staff does not know how to forward the calls. On a one on one basis, the caregivers are kind, caring, helpful. But if you do not have an advocate, your family member could be less protected then you might have been lead to believe. The computers in the library do not work, and yet there are help with computer classes on the schedule. There is a listing for a Rabbi coming, he has not been there in 6 months, There is no PA system so no one can hear. Everything is corporate bottom line. The place functions on a shoe string just trying to get by. I would question everything, monitor everything, double check everything and make surprise visits to find out what is really going on here.

it is kind mixed for me . it was quite a contrast. My father was at another one before this one. The other one was very beautiful. Brookdale is not as clean and new. The general are is not as clean as the rooms themselves. They do have a lot of activities but my father doesn't do them. It is hard for me to know if he goes or not.

In terms of the facility itself and the staff I think Atria Collwood is a very nice place. The people here are all very nice, and they do their best to look after the people who live her. Every single person really is as nice as can be. However, they have a lot of communication issues between staff members, coordinating with doctors, etc. I still find myself having to be very involved in the care process just to make sure care instructions get communicated and carried out, and for the amount of money I am paying that isn't something I think I should need to do. And it isn't just the staff here, it is a problem throughout the industry, but still something they really need to improve.

We have had some issues lately with them not delivering on some of the services they provide. For example, the laundry service has really fallen behind our expectations recently. It is a very nice facility. They are remodeling right now (painting the hallways, redoing the carpeting, etc.) and I know it will all look really nice when done. The staff for the most part tries very hard. Unfortunately it just seems like there have been a few things that we have had to continuously have to get onto them about. Issues with her meds, issues with the laundry, etc.