Bayshire, LLC

Having had my mom at 3 different facilities the main problem is the promises to get you to sign up and then you must constantly be following up if you want to hold the facility accountable for communication and follow through. It's a constant process.

My mother currently lives in Barton Creek. The State of Utah has updated the Covid-19 testing and quarantine guidelines but this facility doesn' appear to care. They don't do enough for the mental and emotional well-being of the residents. While in quarantine, meals have often been late or missed. Show you care more about the residents than the bottom line. Treat them like paying guests, not inmates!

We didn't like this community. There was a hospital odor. The other places we toured didn't have that smell and that turned us off when we walked in. We had a tour and it looked okay but it didn't have the "Wow " factor. When we were speaking to the representative she had some questions that I felt were inappropriate. I felt for a first interview that was not acceptable.

Since Brookdale bought this facility from Emeritus it has been well maintained physically. However, current management has cut staffing, cut quality of food and generally been unresponsive to complaints from residents about this. There are no RN nurses in the assisted living section. The staff, while very nice are over-employed and under educated. The administrator is in over his head and should be replaced. Corporate is unresponsive. The regional manager doesn't answer her phone nor return calls. So, while the facility is well maintained, the service to residents is inadequate.

I'm sure its a great place for many but this one did not work out for my parents. I was not there so would prefer to be neutral as my interaction and coordination with most staff was excellent. Had trouble with being transferred to a vacant line that hung up on several occasions but other wise Nick in Skilled Nursing was wonderful as were the front desk staff and lead nurse. one recommendation is to stay on the line to make sure transfers do not go to a recording and hang up without even opportunity to leave a message. I believe my parents were expecting the level of care of a skilled nursing facility yet were in assisted living a different level of care. My sister said the facility was very clean, pretty and food was great. She send photos and I concur it looked very nice indeed.

My mother has been at Brookdale for almost 6 months, and things have steadily gone downhill since they transitioned from Emeritus to Brookdale. VERY HIGH staff turnover which is directly opposite of what we were told when we first toured it as Emeritus. The carpets are filthy, work orders and repairs to the air conditioning system are ignored, and now it seems like they have some sort of leak or water damage problem to many of the rooms and walls in the main hallway. Before the Brookdale transition, the facility, while a bit older, was clean and had a pleasant smell. THAT IS NO LONGER THE CASE. There is a horrible odor (most likely due to the water damage) that greets you as soon as you walk in. There are a few employees who do a great job, but there are many more who should find another line of work (that is about as politically correct as I can make that statement). We pay for extra care services, which are oftentimes not delivered. They are often out of food at mealtimes, they are eliminating activities, and what they have continued to do is on a shoestring budget. I am still trying to figure out where they are spending/have spent that $2500 NON REFUNDABLE "community fee" you are charged (in addition to the ~ $3,000 per month rent) upon move in. Something isn't right at Brookdale Oceanside. I would advise those looking for assisted living to continue looking.

It has been challenging to work with them. I would tell others to ask lots of questions and get things in writing. Check your billing statements carefully.

Everything was great about the facility except for the customer service. They are taking advantage of residents and do not complete thorough assessments of the residents, they do not communicate billing changes and extra charges. Very unprofessional we are taking my mom out.

Staff friendly with great intention but seemed to be short staffed.. Stay on top of staff. Again great staff but too much on their plates. And unnecessary charges I.e. charging over 400 mo to get a wc ride to dining or pay 10 a meal in room. It could also be my dad very reliable on help but we were told pay more and his needs are going to be met. They weren't.

They are understaffed, there are times I. Memory center no medical staff are on the floor very dangerous! Frequently we clean poop and urine off our mothers bathroom floor, come into her room to find her participating in activities and all her bedding covered in urine and poop with the staff saying she wouldn’t let us clean and then watching us as we clean the room up. Laundry disappears never to be seen again. Each time we complain the next time we come generally 3 days later we get pulled aside that our mother did something inappropriate. They are under staffed and they don’t care about the residents. It’s all about getting the monthly fee. I’ve complained about staff taking other residents into the dining room with diapers obviously full and leaking. Who does that to human beings, people that do not care cause the residents are in the memory center and often do not have the ability to voice the conditions themselves. Shameless!

We took my mother out. They didn't check on my mother regularly. The food was not good at all the price too much money for what my mother got. She would ask for a nurse and they never came and this happened several times she lost 30 pounds in the first two months three months she was there.

Well my family member was in the memory care unit so I can only comment on that. It just wasn't a feel good facility, the staff were always polite but there was a lot of turnover. My dad was high functioning for dementia but everyone else was not so it was hard on him he couldn't interact with them.

Nice facility, nice staff. My mom’s dementia is not that bad. The residents are severely in need and my mom is way to active to be placed in this kind a residence

We just moved Dad out of here. The place has clearly gone down hill. It is dirty, needing paint (check out dirty stair well carpets and hand rails). The place is at best, equivalent to a 2-star hotel - old, grungy, dingy and dirty. Our maintenance requests were always met with smiles, but rarely met with action. In fact, they got ignored for weeks, even when put into writing multiple times. Hallways are not color-coded, and the compound is poorly planned. It spans multiple buildings and many residents are confused. To make things worse, room numbers are not sequential - leaving fully-functioning visitors at a loss for how to easily find residents. Dementia patients are frequently roaming the halls, not knowing where to go from day to day. Food has also gone downhill. While it seemed wonderful when Dad moved in a year ago, it now often consists of carbs and more carbs. I stayed for dinner a month ago and got some type of sausage with rice. It was disgusting. Dad was also allowed to drink alcohol at all meals, even at breakfast. He reportedly ordered spaghetti three times a day on some days. While we've repeatedly asked to have his intake monitored for nutrition, we were told that they do not give those types of services. Meanwhile, Dad has gained more than 50 pounds since moving in, and now can barely walk, put his socks on and presents a serious fall risk to us all. Dad was increasingly failing and despite multiple requests to have him receive a higher level of care (including written requests), the requests are ignored. Management is also changing, with the director leaving for unstated reasons. She was kind and as responsive as possible, but at the end, quite stressed. Staff are wonderful and very kind, but clearly overwhelmed. Activities are varied, but for fully functioning people and not so much the dementia community. We since have moved Dad to another facility across town, where he is being given the care he needs and deserves. Moving Dad has created serious repercussions though, given his dementia. If we had known that this setting is not appropriate for dementia patients, we would never have gotten him set up here. Rather, we were repeatedly assured that they have many dementia residents and they they could care for him till the end. We were assured that hat he would never have to move. As it turns out, we have learned that Dad can get out at night and not be able to get back in. The neighborhood is a bit sketchy and so, this recent news alarmed us. Dad reported that he did wander out one night and wasn't sure how he got back in. He may have been We were seriously mis-led and could not be more disappointed. Be sure to speak with the [removed] - "fondly" referred to by the residents as "nurse rachett". She is a hard-lined, money focused woman who only seems to consider her bottom line. This site clearly is focused on making $$$ and not much more.

We would've had to pay twice as much here for mom to have a private room as it was her last couple of weeks on hospice. This community was very understaffed at night and my mom would've waited for a long time for a person to come help her if I had not stayed with her so much. The CNA's were kind and respectful, and worked very, VERY hard. All of the night staff work hard, there's just not enough of them. It was a little rundown looking and in an older building, but they did keep it clean. Just felt depressing when you stepped in.

I thought this place was very expensive for what they had to offer. They only had semi private rooms available that where not even furnished and was a little older of an apartment. I just thought for the rent they where asking I would see something a little more impressive. I also did not like that they would charge an additional hundred dollars a month just to distribute medication twice a day. The staff seemed like they did not like there job and where just there for a pay check.

My Father was in the memory unit. The care givers were very friendly and caring. In my opinion, the director of the unit, Molly, was NOT qualified to run the unit. It was NOT organized. We were continually complaining to her about the housekeeping. We found food dried to the floor on more than one occasion. Also, fecal matter in the toilet and fecal dried on the sheets. His oxygen was not even plugged in one day - we do not know how long it had been unplugged. We would find used utensils in plain sight sitting in the room with dried on food. The housekeeping was terrible. We would have moved my Father but he was terminal and the move there was hard and he liked the care givers. When asking questions about the days of the laundry etc. it was a different answer each time. We would have to ask them to change the sheets. It was not done on a regular basis. I would not trust them with a family member if I was not there often and I am concerned about the care of the others there. He had dentures but we could tell he was not brushing them. Did they remind him? It is a memory unit. Once my father needed meds as he was uncomfortable and the hospice nurse asked for them to be administered and he was told, they were in a meeting and when they were done they would get to it. HE WAS ON HOSPICE!! Are you kidding? Later when he got worse, he was moved to the nursing facility. This is where the nightmare started. My father had lung cancer so when he needed meds, he needed them right away. Even though the med had literally walked from Memory to Nursing, Nursing could not find them. After more issues, the meds were found but the staff refused to administer until they were done with their regular rounds. My Father was in pain and drowning in his own fluids. Finally my sister had to call 911. My father was transferred to the hospital and then another facility for the last few hours of his life. Terrible experience. Also, the sales staff makes promises but they do not keep them. Watch the numbers! It took me over 6 months to get an invoice that was correct. I would not put another family member there!

I had to give this community a low rating because they weren't able to provide the type of care my father needed and they misled me to believe they were able to. If you are looking for memory care this is not the place to look. I never really noticed the staff engaging or being attentive to the residents. They don't offer activities so the residents sit around most of the days. The food is okay, my father likes it. I will be moving him to community that will help him be more active and social.

Our experience with Brookdale Oceanside is that the way it was presented and the way it turned out was very different. It was presented as a place that would meet our requirements, and after a short time there it became obvious that they were not going to be able to provide the care that we expected. It seemed as though they were in a state of flux with some people leaving and others coming, and it was difficult for my father to respond to all the different people taking care of him. There is no question that he had needs that needed to be cared for which I was assured he would received and he did not, which turned out to be a problem.

i am a social worker and was checking out Brookdale Yorba Linda on behalf of some people I was helping. She has dementia and I don't feel that they were very transparent about the cost that would be needed to care for her. As the care she needed increased upon further evaluation, the price really shot up as well. The facility itself is very nice and clean. But the lack of honesty and transparency was an issue.