Bayshire, LLC

i suppose it's as good as it gets, but I don't know. My apartment was okay, and I liked it. My children chose this community for me. I would recommend this community to other families. When I was there the food was good but I hear it has declined since then.

My mom was looking for an apartment with a door that leads outside. This helps her take her dog out. I thought it was a fine place. I got all the information I needed from the staff.

totally business not so friendly

This is a very old home in a great setting. It is sad to see the upkeep on the facility has lingered as this place has great potential.

It is going alright here. They leave her in her room too much. I have talked to them about this twice. I told the staff that they need to take her down for activities. They say they ask her and she says she does not want to go. Well, she is confused, so they need to make more of an effort. She is depressed and she says that all she does is sit in her room and look out the window. She is starting to talk like she may as well not be here. The staff needs to get on top of this. It has been a couple of weeks since I mentioned taking her down for activities and still nothing.

This is an update to the most recent review cautioning anyone to have an advocate here or anywhere. Today My mother was given her 8 am pills at 11am. Totally unacceptable. STaff member said they were understaffed. I told the director to get out in the hallway and fill in for the missing med tech . Time sensitive pills must be given close to the dosage time. This evening the med tech gave the pills prior to dinner being delivered to the unit. Dinner was delivered 45 minutes late because they were again understaffed. Again I have told the managers that they need to fill in for their missing staff. It is terrible to give a very elderly person dinner after 7pm and to have given the sleeping pills early before they even ate. If you are not on top of this place every single day, you will have no confidence that they have it together.

As in every facility if you do not have an advocate involved in every single aspect of your family's care, you are potentially in big trouble. As is often the case the staff for the most part are helpful, kind,and caring. But beware. There is poor coordination. We moved our family member in on a Monday. There was no one there to execute the transition. It took 2 weeks to get the bill correct, to get the call system to be activated, to get thru a full few weeks with all the players who needed intervention in order to get the needs of our family member executed properly. They are understaffed and in some cases poorly staffed. The activities are uninspired and 50 percent of what is on the schedule does not happen. It is all to sell the place. Often one has to call the front desk to have a bathroom in the public spaces cleaned, or to turn the lights on out front at night, or to clean up the dog poop from the resident dog. Management is not visible on the weekends. Everything sort of just coasts with limited oversight. If there was an emergency at 2am and you got a call from your loved one, good luck getting thru to anyone in a leadership position. The staff does not know how to forward the calls. On a one on one basis, the caregivers are kind, caring, helpful. But if you do not have an advocate, your family member could be less protected then you might have been lead to believe. The computers in the library do not work, and yet there are help with computer classes on the schedule. There is a listing for a Rabbi coming, he has not been there in 6 months, There is no PA system so no one can hear. Everything is corporate bottom line. The place functions on a shoe string just trying to get by. I would question everything, monitor everything, double check everything and make surprise visits to find out what is really going on here.

We have had some issues lately with them not delivering on some of the services they provide. For example, the laundry service has really fallen behind our expectations recently. It is a very nice facility. They are remodeling right now (painting the hallways, redoing the carpeting, etc.) and I know it will all look really nice when done. The staff for the most part tries very hard. Unfortunately it just seems like there have been a few things that we have had to continuously have to get onto them about. Issues with her meds, issues with the laundry, etc.

My mother is at Westgate Villa and I'm satisfied overall. Below I've pointed out some things to be aware of. Rooms for residence are less than desirable. I'm told the facility was originally set up for single/private rooms. Now they are putting two people together in a room really designed for one. No division or screen between roommates (therefore no privacy) and one small bathroom. No phone or television hook ups. There is also no place for a private meal or meeting. Would be nice if there was a small room set aside for family get togethers. Staff is friendly but the care givers don't seem to be very pro-active. My experience is that if they aren't specifically told to do something - they won't do it. It's very important that the family stay very involved to make sure needs are being met. Food seems to be quite good with good options for substitutions. I think the kitchen needs help as it takes quite a long time for meals to be served. Many residence need help and there doesn't seem to be enough staff to accommodate. There are two benches outside the entrance, but residence are not allowed to sit outside unless a care giver is with them. I understand the safety issue, but it seems a shame that residence cannot get fresh air and sunshine unless there happens to be someone free to sit with them. They should make sure someone is available so residence can go outdoors. Maybe making the courtyard patio more accessible would help.

Arrived on time, but had to wait, as it turns out Monique was tied up on the phone and Bernice (activities director?) apparently was asked to give me the tour. Bernice was kind and knowledgeable and did show me all of the facility, however, I came away with the feeling that the 'business' end was on top of their agenda. Monique met us at the end of the tour and took me back to her office to see if I had questions - advised me of a lot of incentives - discounts, financing, etc. Again, while I realize that all of the places are businesses, Emeritus left me with a bit of an uncomfortable feeling and while they would not be removed from our list, it definitely has them placing nearer the bottom.

Not ready for this level of care yet. Too far away and too expensive.

They had one that was two bedrooms but the second bedroom looked like a closet. You could barely fit a twin bed in it. It was very expensive for a second bedroom you couldn't get a single bed into. I left because I thought that was absurd. I thought it was claustrophobic and stuffy.

OK, but a little sterile in terms of both the building and the people. It was clean, definitely clean, but didn't seem as warm. That could have been because of the high rise, it was more like a hospital that a place to live.

Nice facility. Definitely for seniors who are more frail, older, etc. Not for independent living or lightly assisted.

We went and saw this one. On the surface it looked pretty good but that was a fair way away from here and the week I put my wife in there, there was a report on it on the television. It wasn't a very good report. Of course it's a big conglomerate across the United States so some of them are bound to be not quite as good as the others.

The quality was not what they had advertised. The fact is that they left her in bed all the time and the price went up too so the quality went down but the price went up.

Too expensive $5300.00. Community shower, not good.

No private rooms - available or at all, wasn't quite sure.

Went there, and director was very accomodating... looked at both one and two bedrooms, and the facilities in general. Nice place, well taken care of and residents seemed happy.

Good