Baldwin House Management, LLC

My Dad lives here. I think I visited every assisted living facility in a 50 mile radius of Lansing. My mom was in another facility on the west side and my Dad ended up at Vista Springs Edgewood. Here’s what I would recommend- look beyond the facility. My mom’s facility was newer, felt “fancier” , had more technology- it was the kind of place you walked into and went-“ohhhh, this is nice!” But guess what- if the staff are not trained well, not managed well and not treated well by management- it doesn’t matter how nice the surrounds are. The most important thing to look for is the staff. Vista Springs is run by someone who knows what she’s doing. The staff is great. There’s almost always an activity and while it’s not the newest facility, the residents are well taken care of. If I could have moved my mom here, I would have. I think the people who live here feel like they have a second family. There’s a lot of interaction- in a good way. The food is also very good. And they always have the beverage station downstairs stocked. I visit my dad three times a week and know quite a few of the folks who live here, as well the folks who work here. I think it’s a wonderful place.

Here at American House Oakland you really get your money worth. There are so many wonderful activities, and the food is good too. I have made so many new friends.

When I came here everyone was so friendly. The activities are great, and all the staff are friendly. Overall a great place to live.

My loved one has really enjoyed the residents that are in this community. They are all very friendly and welcomed her right into her new living environment making her feel right at home. The staff has a great activity program and often brings entertainment. I am very satisfied with this facility and would recommend it to anyone.

They offer all kinds of activities including exercise classes and field trips. The staff are very nice, help with our questions we have good communication and they are very accommodating. The food is really good and they offer dessert with every meal. The community looks nice and is kept very clean.

Everyone has been friendly and helpful. They understand the emotional change from living on one's own to living in a community. The staff and residents have been encouraging.

I would recommend. I chose them because of the affordability.

Overall, it's a great place and my parents have really enjoyed living there and the activities that are offered. As for the meals, they are good but higher in carbohydrates, which is not great for someone that is pre diabetic or diabetic. It would be great if there were more healthy options that aren't pasta or rice based.

We chose this facility initially because it had a warmer, home-like feel to it versus the others. There have just been a few occasions where some of the staff did not seem helpful.

Very nice place if you can afford it. We picked this community because they had porch.

Change in manager had a negative effect with many residences. Management change was negative. Activities usually organized by the residents. Changes to community celebrations changed with new management. Baldwin House has really nice apartments, library with a huge assortment of books, a meeting room for residents games , family gatherings. Don't know how management is now but the facility is good

It is a clean place with lots of events for residence. I think the price is very high for please independent living and on a fixed income. The staff is friendly. There are activities that the residents can enjoy monthly.

He was able to afford a place at Baldwin House but not other facilities we looked at. Staff seem friendly. My uncle doesn't interact much with staff as he doesn't eat his meals with the residents. He also plays euchre but they do not play it there. I would recommend Baldwin House to others looking.

The residents are very friendly. The staff is wonderful. There are some activities, but not a lot. I would recommend this place to anyone. The "aging in place" concept is very good. I will not have to move my mom as she needs more assistance.

The community tries its best to give my loved one, what is needed but if they refuse to go down for meals or other care activities, it's hard to devalue the caregivers. Overall, I think it's a good place to be. Yes I would recommend. I think all places are suffering from high turnover at this point in time.

Very friendly staff. Not enough washing machines/dryers for the building and limited time to use them. They need more activities such as art, lectures, silly games etc. They need a larger budget for the food. It would be nice if they had small menu style meals - home cooked and larger portions.

I have moved from here. Most categories are great except for the value. Rent goes up every year, some people are paying $[removed]. I am not sure why the rent is so high for seniors because they are going by each individual income vs Mshda scale!

I would recommend. It is Independent Living now.

The leader ship of Baldwin house have been wonderful to work with. Their communication is excellent. When my mother encountered an illness, the staff engaged appropriately, assessed her condition, and got her to the emergency room quickly. It is a comfort to know that they can be the eyes and ears for the family When needed. The facility smells clean, and that is not true of others that we visited. One thing that could be improved is adjusting food choices to individual resident needs. A great deal of the food has a significant salt content and that is not good for many elders. It is just an opportunity for improvement.

Everyone is friendly. In our case, housekeeping is done monthly, cannot honestly comment on that. Communication with family is very good. Move in was flawless. Improvements, well not directly related to the home, but the help/medical staff. Have a pendant and was used in the first few days, and what I heard was that they showed no compassion. Not something the family wants to hear, we chose this community because of their care level, yet (again not the home's responsibility since it is an outside company providing the assistance). I would highly recommend this complex, with a cautionary note for the outside company providing the care. Time will tell if we will be regretting the move.