Baldwin House Management, LLC

My uncle lived here until his death. Whenever I came in, I dreaded seeing the state of things there. Although friendly, the aides don't know what they are doing and passing strong medications with little oversight from management. Several occasions, I came in to find him soiled and it appeared he hadnt been checked on for quite some time. His room was supposed to be cleaned weekly but it always looked sloppy. For the money we were paying, there shouldn't be dirty dishes in the sink, dirty depends in the trash, or laundry laying around. It seemed like they were operating very understaffed. Whenever I would ask questions about his care or apartment, I was treated like how dare I ask questions? Our family was quite desperate to find a place for him, so we moved before doing enough research. Don't make the same mistakes I did.

My Aunt has lived here for 3 months so far and we've had nothing but problems. I have to stay on the staff constantly to make sure things are done right. There is no communication between any of the aides and nurses. Things that should be in her chart mysteriously disappear and no one seems to know what's going on. They are supposed to provide cleaning services but her apartment is always a mess. There is almost always a basket full of clothes that need to be put away lying around even though this is something that they are supposed to do. Before my Aunt even moved in, they promised a brand new bathroom that wasn't done until a week after her lease was signed. This brand new bathroom is equipped with a walk in shower with a terrible draining system. They have to line the side of the shower with her towels just so the entire bathroom doesn't flood. They have aides administering prescription medicines that have no idea what they are doing. On one occasion an aide came in to give her insulin and had no idea what kind she was even on. I'm stuck between a rock and a hard place right now because she's 90 years old and I'd hate to move her again. Save yourself the trouble and don't bring your loved one here!

My mom lived here for a couple years before I moved her. She was so depressed living here. The facility is in the midst of construction and the dining room is so cold that they have served meals in their rooms for months. There are no activities going on. My mom felt like she was locked up like a prisoner in her room. They make lots of promises, anything to get you in the door. Nothing here is what it seems. My advice to families looking for a place for their parent is to keep looking - there are lots of places in Lansing. The management is a joke. They tell you blatant lies to try to keep you there. This facility is unlicensed, which means they can get away with doing these things. None of this would fly in a licensed facility. Their tag line is "full of life"... It should be "full of lies".