Baldwin House Management, LLC

I had a good tour of this community. The staff was kind, and friendly. The community looked nice, and well maintained. Everyone was very kind to my family, and I. The experience went well, but unfortunately their rates were to expensive for our budget.

We toured this community when looking for my mother and it seemed very institutional.

it is smaller and seems more homey staff seem very warm. it is close and clients were active, fresh and clean.

Great views, some private terraces, nice updates - very nice over all! Enjoyed meeting staff.

Very modest accomodations. Lowest price of the 3 we visited today. In process of updating. Pay for utilites and laundry.

Apts. have Balconys or patios.Stove. Some have tubs. We can cut out but our cost. Distance to meals could be a problem

Every thing is great except for the food. Management doesn't seen to care or want to do anything about the quality of the food served. Thinking of moving out.

Many nice helpers, but a few who have been rude and dishonest. A common complaint is that residents' items come up missing. Food is very mediocre and not much care is taken in serving healthy and home-made. Most meals are pre-packaged and/or processed with little attention to dietary needs or cleanliness, and most of the same meals are served each week, week after week. There is a large turnover. Many who live there have spoken negatively about the staff and don't seem happy there. The director and a few of her ladies are very kind and professional and seem to truly care about everyone though.

Only venting machines, difficult for seniors to understand. Infested with gnats, they offer a $15 light to purchase. No staff on holidays, residents are left to celebrate alone. Family or no family. Seem to cater more to the staff than residents.

They recently changed hands. They used to do activities and allow the residents to bring their pets, and they no longer allow this. This has put my loved one at a place where they stay in their room and don't participate in the offered activities. If your loved one can go without their pet this would be a great place for your loved one.

We were not impressed with our tour of this community. It felt like our tour was rushed; we were out of there within ten minutes. Our tour guide didn't seem very interested in the community, or us. It was not a community we would had felt comfortable placing my father.

Not interested in this area. American House is too expensive.

I am not happy with this community. The neighbors are not friendly. I do not get any assistance when needed. I like the staff, but not happy here. I am not sure I would recommend this community to other families.

The cost of the apartment were too high for my sisters income. The apartment was nice. The services were inconsistent. The medication management company did not dispense medication on time. They overcharged my sister. The [remove] her debit card numbers and billed more medicine than she received.

house keeping staff does not do a very good job of cleaning apartment. there seems to be a lot of times when employees are [removed]. the activities director is very very nice but she can't drive.there is never enough food because they run out.they put a meal on the menu, but when you go to eat its something totally different.the building is very nice and it is in a convenient location.

I was appalled when I stopped in here to get information. I buzzed the office as there was a young woman sitting at her desk and could see me at the window. She looked over at me, and went back to staring at her computer. I buzzed again. She looked at me and turned away. No one would even answer the door. Not the greatest first impression.

It saddens me to say that the team in place to manage this facility will never be professionally acceptable to me. I have been yelled at more times than I can count by [name removed] the enrichment director, [name removed] was the assistant director of the facility and he is by far the most disrespectful, mean, demeaning person I've ever had to deal with. [name removed] is a person that I actually feel eerie being around, [name removed] runs the Ace team, they have nasty dispositions, they use foul language, never wear gloves and touch multiple people at once. I have never lived in a place that I dislike as much as I do this facility. The smell of urine and feces was so prominent for the first four months I lived there in the hallways, I couldn't stand it. Urine and cigarette smoke smells are normal in the dryers, cigarette smoking in the apartments are on the weekends, you can smell it. [name removed] doesn't address concerns appropriately when there is a stove fire, I feel sorry for this company. [name removed] rocks.

I was not impressed with my tour of this community. The appearance of the community could had been better. From what I saw they need to do a better job with the cleanliness of the community.

Horrible!! Office manager [Removed] are terrible they do not care about the residents nor employees .. They both only care about the money and not the treatment for the residents ... I do not recommend this place to anyone. They hire any ol body to work for American house and they all fail and can't seem to last a good month in employment. And the place smells not enough cleaning care involved . I would give this place 0 stars if I could! I'm surprised it's not shut down yet ... The place just need a complete new staff!

This place changes management faster than it changes the depends of their residents. There must be a lot going on behind the scenes to have lost so many good employees. The rates keep going up without seeing any changes of quality. Service is unpredictable, you never know if you're going to get it or not. I wish I had listened to the reviews here before I moved dad in. I thought, maybe my experience will be different - well it wasn't. Save your time and get more for your money anywhere else. This area is full of competition - stay away from Vista Springs.