Baldwin House Management, LLC

I toured this community for my father's care. I was not very pleased with the person in charge of the tour. I felt like she did not want to help me with the questions that I had on the care that was offered here. I liked the cleanliness of the community. The menu was nice. We feel like there is staff that could be helpful to my needs for care. Families might find this community to be what they are looking for.

I had a good tour of this community. The staff was kind, and friendly. The community looked nice, and well maintained. Everyone was very kind to my family, and I. The experience went well, but unfortunately their rates were to expensive for our budget.

We toured this community when looking for my mother and it seemed very institutional.

This is supposed to be an independent living, but many residents here should be in an assisted living facility. The meals are not very good, the food is all prepared purchased and healthy. No chef cooking in the kitchen. The manager & maintenance work 8 hours, 5 days a week. There should be more on site help available!!! The good thing about this place is its location.

it is smaller and seems more homey staff seem very warm. it is close and clients were active, fresh and clean.

Great views, some private terraces, nice updates - very nice over all! Enjoyed meeting staff.

Very modest accomodations. Lowest price of the 3 we visited today. In process of updating. Pay for utilites and laundry.

Apts. have Balconys or patios.Stove. Some have tubs. We can cut out but our cost. Distance to meals could be a problem

Dad likes this place the most because of excellent location but I don't like it. hate the idea of pull string calling 911, no aides available. Just a regular apartment with meals added in. At this price she can stay where she is and we can have meals delivered.

Every thing is great except for the food. Management doesn't seen to care or want to do anything about the quality of the food served. Thinking of moving out.

Many nice helpers, but a few who have been rude and dishonest. A common complaint is that residents' items come up missing. Food is very mediocre and not much care is taken in serving healthy and home-made. Most meals are pre-packaged and/or processed with little attention to dietary needs or cleanliness, and most of the same meals are served each week, week after week. There is a large turnover. Many who live there have spoken negatively about the staff and don't seem happy there. The director and a few of her ladies are very kind and professional and seem to truly care about everyone though.

Only venting machines, difficult for seniors to understand. Infested with gnats, they offer a $15 light to purchase. No staff on holidays, residents are left to celebrate alone. Family or no family. Seem to cater more to the staff than residents.

They recently changed hands. They used to do activities and allow the residents to bring their pets, and they no longer allow this. This has put my loved one at a place where they stay in their room and don't participate in the offered activities. If your loved one can go without their pet this would be a great place for your loved one.

We were not impressed with our tour of this community. It felt like our tour was rushed; we were out of there within ten minutes. Our tour guide didn't seem very interested in the community, or us. It was not a community we would had felt comfortable placing my father.

Not interested in this area. American House is too expensive.

I am not happy with this community. The neighbors are not friendly. I do not get any assistance when needed. I like the staff, but not happy here. I am not sure I would recommend this community to other families.

The cost of the apartment were too high for my sisters income. The apartment was nice. The services were inconsistent. The medication management company did not dispense medication on time. They overcharged my sister. The [remove] her debit card numbers and billed more medicine than she received.

house keeping staff does not do a very good job of cleaning apartment. there seems to be a lot of times when employees are [removed]. the activities director is very very nice but she can't drive.there is never enough food because they run out.they put a meal on the menu, but when you go to eat its something totally different.the building is very nice and it is in a convenient location.

I was appalled when I stopped in here to get information. I buzzed the office as there was a young woman sitting at her desk and could see me at the window. She looked over at me, and went back to staring at her computer. I buzzed again. She looked at me and turned away. No one would even answer the door. Not the greatest first impression.

I would not recommend Baldwin House. Management has changed and it is no longer a senior living facility. There's no staff. Only have someone answering the phone in an office. No reception or concierge. The manager is rude and basically wants all the senior residents to move which many have. He just wants an upscale apartment building for young Birmingham people. Take this facility off of your list.