Aviva Senior Living

They are doing a okay job with the care for my mom. The staff are very nice and they do the best they can. The community could do better with cleaning up though. Mom is a picky eater and sometimes she does not like the food.

Peter has not been moved to your facility yet, he is finishing rehabilitation for his leg. The staff at Maybelle Carter has been extremely helpful during this transition time. Thank you

The care has been good overall, it seems about the same as most places of this type, not really outstanding in any way. I do appreciate that they've been good about communication, and always get in touch quickly if any issues come up. However, I've heard fairly regular complaints from my loved one and others who live in the facility about the food, so some improvements could definitely be made there.

The staff is very welcoming and accommodating to both my mother and her guests.

The apartment was a good size for the price. The staff was good but toward the end of my mother's time there, there was a lack of communication with the family and staff. She had an infestation of roaches that I told the director about but it was never eliminated and just got worse.

know they have had excellent reviews by others. This was our only experience with assisted living. Mom was there for nine months. The last 4 months, I had to get in additional care. At the very end, I had to hire a night nurse. Some of the disappointments were that the laundry list an entire bag of new towels I had just brought in. Most of the clothes they were able to track down given time. There is no nurse on staff after hours. There is no one at the desk to answer the phone after 8 pm. There is no staff was overworked because there weren't enough aids. I understand that that's a problem just about everywhere though. I think the experience for Mom was probably pretty average. I do think they did a good job with the food and the activities. One more thing is while she was there, there was more administrative turnover over than I would have thought there should be. How about the title--Just average.

Some staff really care about the patients and some are there just for a paycheck. I would recommend.

Staff is good, food not so much. Location is okay. Fairly close to medical, groceries, banks etc. The apartment size is manageable. But you really need to like country music to stay here. After all, it is Maybelle Carter... I would encourage people to tour the facility for more than an hour, and definitely try the dining room.

I am lukewarm on the community and am moving her by the end of the month as her husband passed away, moving her closer to me. The aides that work on her floor seem very nice. Services they say they provide on a weekly basis such as housekeeping rarely happen without prodding. The intake process was not dealt with well and I had to put them up in a hotel room at the last minute before being allowed to move them in. Sales put a good spin on things that didn't really pan out once we got there.

I have mold throughout my apartment. Have pictures. I did not eat there, and I was working, not able to participate in the activities. Yes, I would recommend this community to other families if it did not have the mold.

My wife has not been overly accepting of the staff. Some are more successful with handling her resistance than others. At times she seems to be comfortable and resolved but she can be very upset (crying and mad). I knew it is a hard job, but I do expect the staff to be trained for her better than I am.

The facility staff present to be warm and welcoming until you become a resident and they then become very antagonistic. This especially holds true for the director of program events. Oftentimes she makes residents uncomfortable and feel unwelcome to participate in activities. Charging fees for rides to doctors appointments and the like but failing to inform the resident about the fee until after she has taken them to their appointment. What happens if the resident doesn't have any extra money after paying the rising cost of their monthly rent. It's really sad they are treated in this manner.

Initially we had very good contact but now difficult to contact anyone to get issues resolved. When it comes to the meals and dining there is not much of a selection or a variety to choose from. There is also not enough activities for the residents.

The response time and most of the aides are very patience. Also food and activities are good. They have transportation for no extra cost. Since my mom is in a wheelchair, that's very important to me. The security is also worth mentioning as good at night. Most of the aides are very good, but at 95, an aide can't rush or be rough with my mom. One definitely is. I bought Mom six new gowns and 4 have disappeared and no one can locate them. I think the food is good for an industrial kitchen. She enjoys most of it. A couple of aides are very good about bringing her hot chocolate everyday. There are a lot of activities, but Mom never leaves her room. She's pretty much wheelchair bound now. Unfortunately, most of the time, the response time is too long. There have been times she has waited more than three hours to respond. She has resorted to calling the desk at times. I'm still looking for a house and can't bring her to my daughter's because there are 13 steps to get in and that's impossible now. This is our first experience like this. I'm not sure if I'm being too critical or just a concerned daughter. Aviva is reported to be the best facility around, so for now, I'll keep her there. The executive director is new and I'm sure she'll get a handle on things. She's very competent and friendly.

A nice facility for residents that are not in a state of palliative care.

The nurses and medical group are great. They have great special activities for the residents. The facility is very clean and pretty. The administration staff is very disorganized and there seems to be a lot of turnover. They also don't return calls. The helpers at meals are not very engaged and seem unhappy in their positions. I feel Aviva has some very positive qualities but there is much room for improvement in the areas I listed. Not sure I would recommend them at the current state.

The one thing we're not happy about is that they charge $5 to get a room tray delivered to someone's room. My uncle has dementia and he doesn't realize he is being charged even though I keep telling him. He had an extra $250 charge on his bill last month. I keep trying to tell him to go down but he forgets. When it was the Landing we were not charged for this. Plus the prices have gone up twice since they took over. Should not have redecorated also since it had just been done. Older people generally like very traditional surroundings not modern. Waste of money.

Most of the staff are amazing! Moving in was smooth. Most importantly, my loved one loves it. A truly welcoming community. [Name removed], the Activities Director, is absolutely wonderful. It's very difficult communicating with staff/logistics/finance right now with the changes going on.

Well my mother is still there . They have done some remodeling which helped to improve things. They have consistent activities so that's nice too. The biggest complaint from my moma is the food!! Repetitive meals, greasy food, and inexperience cooks (constant position turnover in the kitchen). I actually plan on reaching out to them to ask what going on with the meals. They are going up about [fee removed] ion the rent at the first of the year so we'll be looking for somewhere else soon!

Our family had an in person tour and everyone we met with was very nice but in the end it was just not going to be the best fit for our loved one