Aviva Senior Living

Our family had an in person tour and at the time it was just not the proper fit for our loved one. We were looking at the memory care side, and it just seemed like the residents there were on a different level of care and our loved one would of not fit it. Also the location was just to far away.

There have been a number of gaps in care. It took multiple conversations and follow ups to hopefully have gotten things right. They also failed to file to proper paperwork with the right insurance company for the long term care insurance, even after repeat conversations. After 6 months, and the issues we have had, the were nice enough to raise the rent by about 8%. On the positive side, our mom is happy, making friends and loves her apartment. The facility is nice and doesn’t feel like an institution or hospital. The staff all know her and have been most have been very helpful to her. If our mom wasn’t so happy, because of the business side of things, we probably would have moved her, but she is happy and don’t want to upset her at this point.

We toured this community for my mom's care. The staff was very helpful and the community was clean. They had a nice variety of activities for the residents. We liked knowing the community was clean. We needed something closed. We would recommend this community for families to tour for the care of a loved one.

We toured this community for care for family. We liked the community but it did not have the feeling that we were looking for. It is clean and and the staff members are very caring. They had a nice variety of meals and activities that would be offered. It needs a more comfy effect for enjoyment. Families need to tour this community for the care of a loved one

They are doing a okay job with the care for my mom. The staff are very nice and they do the best they can. The community could do better with cleaning up though. Mom is a picky eater and sometimes she does not like the food.

Peter has not been moved to your facility yet, he is finishing rehabilitation for his leg. The staff at Maybelle Carter has been extremely helpful during this transition time. Thank you

The care has been good overall, it seems about the same as most places of this type, not really outstanding in any way. I do appreciate that they've been good about communication, and always get in touch quickly if any issues come up. However, I've heard fairly regular complaints from my loved one and others who live in the facility about the food, so some improvements could definitely be made there.

The staff is very welcoming and accommodating to both my mother and her guests.

The apartment was a good size for the price. The staff was good but toward the end of my mother's time there, there was a lack of communication with the family and staff. She had an infestation of roaches that I told the director about but it was never eliminated and just got worse.

know they have had excellent reviews by others. This was our only experience with assisted living. Mom was there for nine months. The last 4 months, I had to get in additional care. At the very end, I had to hire a night nurse. Some of the disappointments were that the laundry list an entire bag of new towels I had just brought in. Most of the clothes they were able to track down given time. There is no nurse on staff after hours. There is no one at the desk to answer the phone after 8 pm. There is no staff was overworked because there weren't enough aids. I understand that that's a problem just about everywhere though. I think the experience for Mom was probably pretty average. I do think they did a good job with the food and the activities. One more thing is while she was there, there was more administrative turnover over than I would have thought there should be. How about the title--Just average.

Some staff really care about the patients and some are there just for a paycheck. I would recommend.

Staff is good, food not so much. Location is okay. Fairly close to medical, groceries, banks etc. The apartment size is manageable. But you really need to like country music to stay here. After all, it is Maybelle Carter... I would encourage people to tour the facility for more than an hour, and definitely try the dining room.

I am lukewarm on the community and am moving her by the end of the month as her husband passed away, moving her closer to me. The aides that work on her floor seem very nice. Services they say they provide on a weekly basis such as housekeeping rarely happen without prodding. The intake process was not dealt with well and I had to put them up in a hotel room at the last minute before being allowed to move them in. Sales put a good spin on things that didn't really pan out once we got there.

I have mold throughout my apartment. Have pictures. I did not eat there, and I was working, not able to participate in the activities. Yes, I would recommend this community to other families if it did not have the mold.

My wife has not been overly accepting of the staff. Some are more successful with handling her resistance than others. At times she seems to be comfortable and resolved but she can be very upset (crying and mad). I knew it is a hard job, but I do expect the staff to be trained for her better than I am.

The facility staff present to be warm and welcoming until you become a resident and they then become very antagonistic. This especially holds true for the director of program events. Oftentimes she makes residents uncomfortable and feel unwelcome to participate in activities. Charging fees for rides to doctors appointments and the like but failing to inform the resident about the fee until after she has taken them to their appointment. What happens if the resident doesn't have any extra money after paying the rising cost of their monthly rent. It's really sad they are treated in this manner.

Initially we had very good contact but now difficult to contact anyone to get issues resolved. When it comes to the meals and dining there is not much of a selection or a variety to choose from. There is also not enough activities for the residents.

The response time and most of the aides are very patience. Also food and activities are good. They have transportation for no extra cost. Since my mom is in a wheelchair, that's very important to me. The security is also worth mentioning as good at night. Most of the aides are very good, but at 95, an aide can't rush or be rough with my mom. One definitely is. I bought Mom six new gowns and 4 have disappeared and no one can locate them. I think the food is good for an industrial kitchen. She enjoys most of it. A couple of aides are very good about bringing her hot chocolate everyday. There are a lot of activities, but Mom never leaves her room. She's pretty much wheelchair bound now. Unfortunately, most of the time, the response time is too long. There have been times she has waited more than three hours to respond. She has resorted to calling the desk at times. I'm still looking for a house and can't bring her to my daughter's because there are 13 steps to get in and that's impossible now. This is our first experience like this. I'm not sure if I'm being too critical or just a concerned daughter. Aviva is reported to be the best facility around, so for now, I'll keep her there. The executive director is new and I'm sure she'll get a handle on things. She's very competent and friendly.

A nice facility for residents that are not in a state of palliative care.

The nurses and medical group are great. They have great special activities for the residents. The facility is very clean and pretty. The administration staff is very disorganized and there seems to be a lot of turnover. They also don't return calls. The helpers at meals are not very engaged and seem unhappy in their positions. I feel Aviva has some very positive qualities but there is much room for improvement in the areas I listed. Not sure I would recommend them at the current state.