Avista Senior Living

They are very helpful and I think my Aunt will like it once she gets adjusted to it.

Wasn't happy with residents placed around television or the lack of funds going back into the updating of the facility or furniture- not a comfortable or pleasant place for the residents.

This was awful. They were outrageously priced. They reeked of urine, and had people lined in the halls, just sitting. They have called me since I toured, and said they have fixed these things, but I haven't gone back to check. The room didn't have a shower, they use community showers. The rooms didn't even have a closet for clothes, I understand why, but this wasn't very appealing.

I toured this location when I was looking into independent living options. This place seemed nice enough, the rooms were a decent size and the staff all seemed friendly. They were lacking many of the on-site amenities that I was looking for, however. The dining room also seemed very small and claustrophobic.

To say it was a train wreck is putting it mildly. My mother had not done her homework and she didn't know what she was walking into. It ended up being and Alzheimer's/dementia care facility, strictly. She has a sound mind but needs some help getting around and this place was just not set up for her. They really treated her poorly. They were really difficult to deal with. I believe they have now changed management. At the very least they have been restructured. When my mother was there it was primarily Alzheimer’s and memory care patient there and mother was very lonely.

From the very first week of my mother living there, things went down hill quickly. The manager in the facility left with no one to replace him, since that time they have either had temporary replacements or one permanent person who walked out a few months ago. She still has not been replaced. My mother needs assistance with medication, they have not had a full time nurse for almost a year. The nurse [name removed] became ill and passed away, it was months before they replaced her and when they did, she walked off the job one day. Since that time they keep saying they are interviewing but have not found a full time nurse. There was a wonderful cook who also walked off the job one day, only to be replaced by someone who did not make quality or tasty meals. The food is barely edible with no variety. Without notice in August the bill for the month went up over $800.00 without an explanation or a family meeting. If not for the $3500.00 deposit that we were required to pay at the time of signing, we would remove my mother. The COVID pandemic has only made things worse with little or no communication from the facility to the residents or family. We had high hopes for this place but at this point, can only hope for improvement. The staff do care for the residents, it seems as though the lack of management and the revolving door of staff have affected their morale which in turn affects the residents. Please make necessary changes. Hire people that will stay. The last manager that was there stayed in her office all day and did not seem personable or welcoming. It was a relief to see her go.

This is a kind of place that I will not recommend to anybody for their parents. I understand the rules for COVID and restriction, but kindness and care has to be expected. Caregiver is not only a job, it is a caring attitude and compassion, that it is not find on this place. Keeping people in a prison like environment and expected to be paid is wrong. My mom a 93 year old woman with intact mind and feeling, cried as she stated that did not expect after a life of work to be improvement and paid for room and board. Better to be in a real prison. As about care, medication given constantly late and even the caregivers had to be called and reminded that the time for meds is long passed, Hygiene poor, and the laundry constantly lost. In 3 years, we had to buy so many times, towels, clothes, bed sets - . No activities, no social interaction among the residents, very poor atmosphere, even when the were no restriction, there is no difference. Anyway enough said - Finally we took mom away from this place

Heron Place is a really nice looking facility. We were pleased at first then after several months the level of care and food went downhill. Snacks were no longer offered to the residents. Vegetables were undercooked and hard to eat for those with dentures. The last straw was when the med tech made a serious mistake in the medication that was given which could have been fatal. We were lucky it was discovered in time and our loved one was hospitalized. There was no RN onsite daily at the time the medication error occurred. This all reflects on the facility administrator and corporate management.

Staff not friendly. Nurse very rude & arguing with staff & residents. Not professional, no confindentuality.

We have not been very happy with our experience here. There were some things that they said they would do, that haven't been done. The girls are just run ragged. The bus has been broken down since before we moved in, they keep saying it is being fixed but it hasn't happened in over 6 months. The food is just horrible, what is on the menu is just not what you get.

I did not enjoy or understand what was going on with [name removed]. Nobody told me anything because I was only a friend to him. Overall, I was left with a very bad feeling. Things were taken from his room without anyone's permission. I pray I never end up in an assisted living facility.

If all you need is for someone to cook and do laundry then both places are ok. But if you need personal care they came up D___ short. In home care for the money rates a 5 or higher.

Very disorganized. Can't seem to find time to help with showers or other needs. Food and food service very lacking. Took them a few weeks to get him on a laundry schedule and several weeks for showers. He's had to ask many times for things.

My mom was in memory care here for 3 years. The first thing I have to say is we didn’t move her because her neurological dr said the change would kill her. They do okay with people that can do everything for themselves. Showers, toothbrushing, medication and food are all bad. My mom went months without medication. We didn’t go through the facility pharmacy so we were able to track her medication. We didn’t catch the fact that her 30 day prescription lasted 6 months and her eye medication lasted a year for the first year. We were there and watched them get ready for the medication audit from the pharmacy. They had a med tech come over and fix the med cards by pushing out all the pills that should have been given but weren’t and sign off on them. Mom had to have surgery on her mouth to remove her dentures because they hadn’t been removed or brushed for many months. Then had to have the flap of skin removed. It looks pretty because that’s where they spend the money, not on staffing.

I caution anyone who is considering Summit to be very careful to keep a careful record of payments and charges. I paid approx $[removed]for my father and his wife to stay at Summit. Ultimately, my father never lived at Summit, and his wife moved 6 wks later to a different facility. I was due for a refund of almost $[removed]as of [date removed]. It's now [date removed], and I 've been trying to a refund for the past 7 weeks. I've called and emailed the Exec Dir and head of billing about this issue numerous times. I've been told that the refund is being processed, but there's always some reason for further delay. Summit never brought up a refund. After I brought up the issue, I was initially told that I was due less than half the actual amount. After I gave Summit a detailed account of my payments and incurred costs, Summit agreed that I was due almost $[removed]. I previously told Summit that I will file a consumer complaint, and it seems I will have to do so. I would not choose this facility ever again

I was very disappointed with the care that was provided from such a highly rated facility network. The money you pay to provide the best care for your loved one. No one took the time to comb their hair or make sure that they had their shoes on the right feet. I still cleaned his room and did his laundry. I offered help day or night If had any issues. As for activities coloring book crayons in front of the TV and staff on their phones in the corner. We had things come up missing an stuff was ruined from the carelessness. He had an episode an they wanted to kick him out. The facility is responsible for their safety. Don't let them fool you. When talking to them about the concerns an losing my dad. Was told we are not perfect. When cleaning out his room we even wanted to donate his clothes..an hour later went back his clothing was already gone. They told us that the clothes had already been donated. When all said nd done 1 person gave their condolences. My father deserved better.

I have pleaded our case with [name removed], who is the general manager of Heron place, and [name removed], who is the account manager at Heron place. [name removed], specifically, told me that I would receive payment for 3 days of room usage as well as 3 days of medical care we were charged for even though our sister had passed. [name removed] said we would get everything [name removed] promised. Later, [name removed] made it clear that we would not be compensated for the room usage as our sister's belongings were still there. That seemed fair and correct - we agreed. For the remainder of the promised fees, [name removed] put us off time and again - for four months. I suppose she figured she would just wear us down. That is an absolutely terrible way to treat grieving family members who trusted this institution and has caused quite a bit of pain and suffering, especially for my wife who is still trying to get over the death of her sister. Again, in the grand scheme of things, we are not talking about a tremendous sum.

They lost her [fee removed]. Hearing aids as well as some clothes. After [name removed] had been there for a few days, I was called on a Friday afternoon to come and pick her up as she kept trying to leave the facility. They then required that she have anti anxiety drugs to return. I arranged for that and she returned to the community on Tuesday. I was then called Friday evening to come pick up [name removed] as she had gotten out of the facility and was all full of scratches from making it into the bushes. They had not given her any of the anti anxiety drug. They were very friendly, enthusiastic people. They have no business dealing with people who have Alzheimer's and are still very mobile.

This facility is struggling. They are seriously understaffed but not full, so they are in a Catch-22. There is no Chef, no Activities Director and I have seen no sign of the LPN who should be there daily. New hires are announced and introduced then whisked off to corporate for "training" and then don't always return. Absolutely everything, except for the grounds, could be improved at Avanti Senior Living at Peoria.

My parents were both in this community less than a month. My Dad passed away, we left the facility that night and never returned. This facility charged my Mom the single occupancy rate after my Dad passed away. She never set foot in that room again. In the planning of the funeral etc we as a family made great strides to clear everything from the room. My Mom was taken advantage of in being charged the higher rate that my Dad would have been paying if he lived. There was so much contention between the kitchen staff and the CNAs that many times my parents were not well cared for. I would not recommend this place to any of my family, friends or loved ones. We are glad that this is all behind us now and that my Mom and family can mourn our Dad and continue on in peace and honor his memory.