Avista Senior Living

When my sister and I first took my dad to Garnet, one of the things we told them is dad required social interaction. he likes to talk. He needs folks to talk to. They told us no problem, in that department. A couple days before my dad moved there I walked through the lobby and saw several residents sitting there. They seemed to be parked there. No interaction. I felt alarm bells going off in my head. If these were the folks my dad had to talk to, we had a problem. I called Garnet with my concern, and once again was told it was no problem. There were folks for my dad. Once we moved him in, it became pretty clear almost immediately that my dad was feeling depressed because he had no one to gab with. He said people t the dinner tables did not talk. Many could not hear. Some refused to answer his, hi, how are you? questions. A month after moving in, I moved him out to an independent living environment where folks are chatting and socializing all over the place. It was a very expensive miss-step for us. I wish Garnet had really listened when we first went there. They did not.

My loved one is here currently and things aren’t going great. The staff, from what I understand, has been alright and they seem to love my loved one. Everyone I’ve talked to seems really nice as well. There have been issues with medication and [Removed], though. My loved one likes the people and seems to like the facility. Everything is kept pretty clean and from what I understand housekeeping comes by once a week. The food seems to be pretty decent and they have a lot of options to choose from. They have a few activities like games, bingo, they do exercises, and they also go out to the movies and things like that. I think they have outside activities, too. Some things are okay and some things are getting better, but I really have to stay on top of it to make anything happen. The nurses that are there have been great and I love them but the extra price we pay for anything medical is a lot and I think we’re over paying. The medical staff has been my real issue as most of them are not registered nurses or aids. I asked for help with something and the staff that was available at the time never made the attempt to help, but rather continued their conversation. Overall, I don’t know if I would recommend them.

I had recently taken a tour of this community for my loved one and I was not very impressed with the overall facility. The staff where kind and made sure to provide all of the information we had needed for that day. It was just very draining atmosphere and not somewhere I would want to come visit every day. With all that being said I would not put my loved one somewhere to live that I would not even want to visit.

What they offer and what they say they offer are different things. It’s not kept clean. I don’t think they have much of a selection on the food. They are drastically understaffed. There is plenty of parking. They need to do a lot to bring the standards up. We use the memory care services. They don’t have any activities in the memory care unit. They don’t perform building maintenance very quickly.

They only lived there for a month. Dad passed away within a month. Mom really doesn't have a good opinion. She wanted to leave right away. We didn't feel like they received the care and attention that they paid for. But again they weren't there that long. They paid for extra care for dad. He was unstable and were going to help him out of bed in the mornings and that never happened. Mom is in a wheelchair and most days dad couldn't get up for breakfast and she couldn't get anyone to help her bring his breakfast back to the room. It was all she could do is get her wheelchair up the uneven halls and wasn't able to carry anything. we would definitely go to a different facility if we had to do it over again.

If the senior is mobile and can get around in their own I would recommend the facility. If the senior is not mobile then I would NOT recommend the facility for they are not staffed or qualified to help someone with high needs.

I would not recommend this facility. The staff, though friendly, didn't take care of both of my parents as they should have been. They billed my parents for services that were never received. When we brought it to their attention, they ended up reimbursing my parents over $10,000.00. I also have an issue with how they handled my dad. They stopped giving him his Coumadin in pill form when he got pneumonia. He subsequently had a massive stroke, which killed him. This happened so quickly that I didn't have time to ask questions. At my father's funeral, one of the P.A.'s said to me that "pneumonia is an old person's friend." I was appalled and therefore quite suspicious. I'm usually not one to make a fuss, but this is something that should never happen again.

If I were you I would not put my loved one in Avista Yakima the Ed only sees dollar signs when someone Moves In my mom used to live here and the employees did not check on her like I was paying for them to do or get her showers like I was paying for them to do if you care about your parent or grandparent this is not the place for them

The furniture smells like urine. My mom doesn't get her meds at the right time and was not being showered. The food is always served cold. They just seem to turn on a tv and that's the effort for entertainment for the residents, while most the staff is on their phones. They are what my mom can afford, but yet she is not even given the services listed for this price. My mom has majorly declined since being there. I wish there were other options.

For others, don't be in a hurry in their search. Visit more than once. Try to talk to residents and health care workers if possible. Also find the agency that oversees/regulates these facilities and try to discern any complaints filed.

This is a nice looking building but feels hallow and empty hotel inside. There are very few residents for the size of the building, and it lacks that warm, inviting and community feeling. The corporate level is now running this building, so it lacks the home like qualities that are so necessary and personal touches that are important. Unfortunately they lack consistency with their employees , which trickles down to instability and unfamiliarity for the residents living there. Honestly I wouldn’t send my loved one here, for these reasons and the fact that it seems that the bottom dollar is the priority here, not the residents.

It was not very clean, and I would not put my loved one in this community.

I toured this facility and based on the tour, I would not recommend it. The residents just seemed miserable. It was very small, no diversity, no activities. It wasn't vibrant or welcoming. It honestly felt more like a place you would put someone who had no family or advocate and nowhere else to go.

The facilities manager is insane and a total problem to deal with. We had everything set up and she became unhinged 2 days before we are supposed to move in. Nothing but lies and deceit and emotion instead of looking out for the members of their community. The memory care unit is very dark and dank and they keep everybody sitting in the same living area all day long and I do not believe they have many outings or activities besides throwing a ball around and watching TV

I don't think they were prepared when Covid hit. They basically just let the old people wither away in their rooms. The new director is great, but I don't care for the nurses. Overall I'm frustrated with how everything went down. The room was very nice. This should have been a better experience than it was. I don't think they intentionally did anything to harm our loved one. But no one got any exercise, they were just left in their rooms. The staff didn't let me know when our loved one quit eating and couldn't walk anymore. Had the virus not hit, they're a very nice place. I was happy with some things, but communication was terrible with the nurse, especially when I really needed her.

It is very clean and beautiful inside. There is very little landscaping and no trees, it is Yuma, AZ, however, desert landscaping would be nice. It is along the freeway frontage road, very remote and ugly outside. There is no store for the residences to walk to and transportation is very limited. We went to visit my wife's father and found him in wet pants. He had not had his medication. It was difficult to find a caretaker for assistance. The staff is friendly overall, but there is very little assistance. There is unfortunately not enough staff to actually care for the patients, which is probably why the price is affordable and why several of the staff are somewhat angry. There are unfortunately a few angry overworked staff who should not be there. We have dealt with these people over the last few years. This place works if it is all you can afford. If you can add another 500 a month, go somewhere else.

My mom previously lived here but I felt the need to have to remove her from here. The staff was really trying to push the fact that mom needed to be in memory care and that wasn't the case. I found this stuff, for the most part, to be not understanding and not empathic to its residents. There was some staff that was good such as the activities director she was great. The food while mom was here was horrible nothing was good at all. There is room for improvement in the memory care section better-trained staff. They need to know how to deal with those types of residents.

Nice apartment but not secure for someone who needs assistance. Staff was friendly but made us wait and did not have accurate info.

I wasn't too impressed with Avista Senior Living. There was an old musty smell in the buildings. The cost is comparable to where my Mom is currently at, so no sense in moving her to Avista.

This place has no secure walking. Was the facility that my Mother in Law walked out of and we found 3-miles away in a wash. (This was in July - 110-degrees). Not acceptable since my mom would not be able to find her way back.