Avalon Memory Care

My mother was unable to walk or speak very well, which affected the care she received. She was adamant to me that she didn't feel they handled her in a way that she was safe or well cared for. And based on what I observed myself, I agreed. With how dissatisfied she was, it was disappointing that they would not waive any of the fees we had paid (we were were only there for 30 days), and they told us they could not do so because we had worked with A Place for Mom, which should not have been a factor.

Avalon has gone very downhill. When I was there touring it just looked dirty and worn out. I also overheard a staff speaking poorly to one of the residents which concerned me. The guy who was showing me around was kind of strange. It was just not a good experience overall.

I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.

There was a scheduled appointment. The staff didn't know what was going on and I didn't feel welcomed.

I was less than impressed with this community. It seemed very dark and there were no activities going on. I also seen only two staff while I was there. The visiting options were also only in the residents room while visiting due to covid but I wanted to be able to go other places in the community with my loved one.

The gentleman we talked to was very nice. I believe he was one of the owners. Initially we were very impressed. But when he started to walk us through the residential areas, instead of showing us an unoccupied room, he tapped on a resident's door and just opened it. He didn’t wait for a reply or anything. I understand he’s an owner employee and had the freedom to do so, but it made me uncomfortable. He encouraged us to go ahead and have a look in the room. There were two ladies in the room, and this was their home. They might not have been aware of what was going on, but they were in their nightgowns in bed, and it just seemed totally inappropriate. No one else on any of our other tours showed us an occupied room. As soon as that happened, I had seen enough. I didn't want people walking in on our loved one like that.

I give them 2 stars for cleanliness. We were fortunate to live close by so we could stop in at all hours. One Friday we stopped in and my 95 year old father was being fed hot dogs - with something on the side that looked like chili. Wow! Soon after he fell, and we removed him to a location where he was supervised better. [name removed]

My experience with the facility wasn’t that great. The whole place is just beautiful and gorgeous. I was tickled to [Removed] that my stepfather was going to stay here. It’s a very small house with a tightknit community. Everything was just so excellent. The kitchen was all open so everyone can see the chefs cooking. They had a small courtyard to go out and walk on. There were tables, chairs, big screen TVs, and couched in the main room to socialize. It’s a brand new building with pretty art and décor. But I was devastated when it came time to move him in. Two days before moving in, a nurse came to the hospital and assessed him and gave us the go ahead. When we arrived, she came in again to assess him and check his blood pressure. She immediately said that we need to take him back to the hospital and that he couldn’t stay at this facility. When we got to the hospital, the emergency room doctors said his blood pressure was of no concern. We called the nurse and she beat around the bush and said she decided that the facility wouldn’t be able to care for him. I guess he was more incapacitated than they thought. A few days later they tried to get my mom to sign papers for who knows what. He was only there for a few minutes! I was just shocked about this whole thing. They should really be more careful in assessing their residents beforehand. The facility says they are a dementia and Alzheimer’s care facility but I guess it’s to a certain point. It’s more of an independent assisted living facility in my eyes. Based off of my experience, I would not recommend this facility.

I didn't really care for my tour of this community. The staff was very kind, and friendly. However during my tour I could that this was not the facility for my mother, and her needs. I did find other community that suited our needs better.

We toured this community while looking into care options for a loved one, and our tour was not a good experience. The salesman that gave us the tour was rude and pushy, and gave me a very used-car-salesman vibe. He also was not very respectful towards the residents, he talked about them right in front of them, and told me not to worry because "They can't understand me anyway!"

I never saw the facility but spoke with a few of the owners. We were considering them, but in the end it turned out not to be the best decision for us financially. When speaking with the owner, I got a feel that his primary interest was not that of the care of the residents, but in filling rooms. There was one lady (who was their booking agent) whom we interacted with that honestly needs to get into a different field.

My mother does not have memory care issues, and they assured me that there were others there as well that did not have memory care issues, that that was just the name of the place but that they had other such residents that she could interact with. That was not the case at all. The care services for my mom did not go good at all. My mom was supposed to be cleaned when she was not and had urine soaked sheets to sleep with, etc. The people there seem friendly and it is a very nice facility, but the quality of the care and the fact that we were misled on what to expect made it a very negative experience. I could not recommend Avalon Memory Care.

I wouldn't even consider it. They had people sitting around in the lobby in their night clothes, in wheelchairs and it was just not good. There was an odor to it and it was depressing so I would not even consider it. I didn't get past the lobby.

The residents here were all in one big room, they were not separated. My loved one was much higher functioning and they only provided activities for one level of memory care, she went downhill quickly here so we moved her out.

Rude, unfriendly and bullying from the director.

It is a dangerous place! Employees some horrible, food ridiculous and filthy facility, they have no housekeeping. I know how bad it is now that I'm in a wonderful place. They need to be shut down. Send survey to my friends and family they'll tell you! I could tell stories that would shock you. But my husband is now in a great wonderful place! I wish no harm to anyone but it's not a good environment for the residents!

My mother was at this facility from [date removed] through mid-[date removed] The level of care, cleanliness and overall compassion severely declined. Mom would often be in soiled diapers at noon, still in bed when I would come visit. Her wet sheets from the night before would often be covered up with a blanket and remain soiled, causing a stench in the room. Gnats would fly around her trash can in the bathroom. Feces would remain on the floor in the shower for up to a week! This is not an exaggeration and I am SOOO happy I moved her. She is now getting the love and care she needs and my stomach hurts to even think about her still being at Avalon McKinney Ranch. When we left, a new director was taking over. Said she would turn it around. From what I hear, she’s no longer there. This place went downhill in a very bad way the last year we were there. The staff would even smoke weed in the office and bring their children to work. Praise God we got OUT. Skip this place and KEEP LOOKING!

I would tell others to make sure they know up front that if their person's health deteriorates they will not be accommodated and will have to leave. Know the medications and get a copy regularly so that if they have to go to the hospital, you have confidence that the list sent is accurate. Know they can move you without notice. Keep a list of all furnishings; clothes, bedding, furnishings. Get pictures of wounds and damage to furnishings. Know your rights with regard to payments. If they tell you to leave, you don't have to if you have already paid for the month.

Was so glad to get my mother out of Avalon Memory Care. They washed all the residents clothes together and my mother never got her own clothes back. They would dress her each day in someone else's clothes and socks even though we had all her clothes clearly marked. Another problem was the staff played videos and music in the common area that were often entirely inappropriate for elderly people. They played it so loud that you couldn't carry on a conversation; I would have to take my mother to her room to talk to her. The common area is in the same room as the dining area so you couldn't get away from it. One resident would go around spreading feces everywhere and they would say there's nothing they could do about it because she had a right to live there too! For the price you pay, it's disgraceful.

Avalon-Garland charged me $[removed] upfront for the full month of May, and then pro-rata charged me for April in the sum of $[removed]. They ACH debited my checking account for both sums. My husband's first day of residency was [date removed]; arriving approximately Noon. They are refusing to refund me any sums even though THEY terminated the agreement (per my elder law attorney) by sending him out. They have also attempted to bill me an additional $[removed], they say as the balance of a 30 day notice period. I was assured they would take him back even though the Executive Director [name removed] said in her text to me: "we won't take him back". The Admissions Director [name removed] said "she could have worded that better" and assured me usually once they go through medication management, they are able to come back. It became clear, when the ED [name removed] NEVER EVER called to check on my husband during his 3 week stay in medication management, that keeping him under her "care" would be a big mistake. Then, Admissions Director [name removed] said my husband could come back "IF they deemed he was stable," and that HE would be the one to make that decision. They were keeping me hanging. I filed a formal complaint with Avalon, and one of the owners who responded, [name removed] There were also issues with a controlled substance medication count sheet sent to me by [name removed]; which I requested after they sent my husband out. (I also requested a copy of his MAR, which they assert was given to my sister, but it was not. And they are refusing to give me another copy. [name removed] told the Ombudsman he had "no intention of releasing any further documents to me"). [name removed] recorded dosing my husband two 1.0 mgs of Xanax when he wasn't even a resident there!! Her records also do not account for a partial burst pack of the 1.0 mg Xanax that was given to them when he moved from [removed] to Avalon. Her record also lists dosings on days before her record says she received the meds. And one page of the record doesn't even have the correct first name of my husband on it. The count sheet looks totally "made up" after the fact. I filed a complaint with THHS on [date removed] and the investigator has advised me that the facility was given 2 citations. They must do a Plan of Correction and submit it to the state for approval. I am awaiting the detailed reports from THHS. I also was advised in my Open Records Request that an "incident investigation" was also filed by someone else against the facility, and I am awaiting that detailed report as well. They actually want to charge me $[removed] for my husband's 7 full days and 2-half days stay when they were the ones who said "we can't handle him" and sent him out?! It is robbery! My formal complaint with Avalon remains unresolved and owner [name removed] has yet to get back to me. I was led to Avalon by one of the local placement specialists because it was a stand-alone, locked down facility that was "known for behaviors". He told me it was probably the best place for my husband, for the price. They quoted me a "special pricing" range and told me my husband would be at the top of the range because he would require a lot of diversion and attention. But from the get-go, they complained about every behavior he had. I was shocked that they were so poorly trained to deal with a severe dementia patient and that they did not have more common sense in running the facility. I am more than happy to elaborate for anyone that wants to chat.