Avalon Memory Care

It was just very expensive. My experience was not typical, my father passed away just a couple days after moving in to Avalon Memory Care. My father seemed to like it there at first, but towards the end he was saying things are not so good.

At Avalon Memory Care mom fell 4 times in the first 2 weeks. So I am not sure how well they are monitoring the residents. We were told they would be arranging perpetual care and we have had trouble getting paperwork settle. Dad needs social engagement at this facility. When my brother went to visit mom was sitting alone in the dark. The staff really need to engage the residents more. They have tried to be helpful when I call to talk to mom. They need some staff education. When I came to visit the hospital a staff member was there with mom, but we probably pay for that. We were lead to believe the staff would be attentive and provide the nursing care that mom needs and this just doesn't seem to be happening. I really hope things will improve. I really want to see them monitoring the residents a lot more.

its my first tour and it seemed old and afraid my husband would be happier with a brighter newer place but price may be too high I still dont know what to expect

Not satisfactory, employees not attentive. Strong smell of deodorizer. Building is noisy. Non-employee in the service window eating a snack.

'home' feeling, with old-fashion common sense. outdoor area was nice, but could use more flowers. dark wood floors, but well lit and light colored walls/ceilings. Did not seem very pet or child program friendly, but was fine with relative's children (grandchildren, etc) visiting.

My aunt stayed her last few months at Avalon. It's a beautiful home, and the staff was friendly, although their accents were so strong that it made communication sometimes difficult. The two biggest issues I had were that it was not really wheelchair friendly, and that because of her immobility, she was pretty much just left sitting in a chair in a corner by herself ALL the time. I also think that it would have been more appropriate for them to have two staffers on hand at night. She had sores on her backside, possibly from her sitting in one place a lot. However, on the plus side, It did seem that most of the residence (who were still mobile) fared well. The place was kept very clean, the residents ate at a table "family style", were given home cooked meals, occasional snacks (ice cream!) and didn't force my aunt to eat pureed food like other facilities. They took their time and helped her to eat real food, and would allow her to drink unthickened drinks with supervision.

They need an update. They are probably making some money there, and they need to put it back into the community. It definitely could use some spiffing up inside. It wasn't a good fit for us.

They were much more expensive and they wanted to put him in a room that didn't ahve a bathroom or shower or anything and it wouldn't have been comfortable at all for him. The room they were offereing was more like a broom closet and I jsut kept thinking, if his care needs went up I wouldn't want to have to move him into the broom closet

We did stop in and tour this facility. It was ok.

Nothing fancy but was impressed by the compassion of the caregiver.

This community had a lot of locked areas and was very small. This wasn't the right fit for my loved one.

I haven't been very happy with them. I haven't been impressed, considering the way that they marketed their facility. They say that they will do certain things, and they don't happen. I have found multiple accidents and messes that haven't been cleaned properly. I expect better attention to the cleanliness. I wouldn't recommend them. I really think that if you are very involved and really keep an eye out, if your loved one has an advocate for their care that will be nearby, it would be a good idea.

Verbal agreements are not honored or recorded. In the end, they will hold you to the letter of the contract. They also pass on to the customer their costs of using third-party marketing agencies like a Place for Mom by requiring a 90-day minimum residency. Then you are told that you shouldn't have used the agency. Communication with the corporate office is non-existent once they hook you. The cleaning services were sub-par. Meals are more like snacks. Other than that, they were great.

You were asking me to review Avalon. I'm assuming you knew that we moved my mom into there. I was not happy with the experience. She passed away in November of last year, three months after she'd moved in

Please don’t put your love ones here. They are clueless. They can’t answer question because they need someone else to talk from them. The food is terrible it’s not fit for a dog to eat. The floors are dirty.

My loved one was previously a resident at Avalon Memory Care Meadow Ranch Road and overall my loved one's experience at this facility was poor. This facility is a terrible place staffed with one terrible person and several other slightly less terrible people. On my loved one's second to last day at this facility, he asked me if we were in hell. That sums up our experience with Avalon. I would not recommend Avalon Memory Care Meadow Ranch Road to anyone!

The admissions lady told me they had lots of stuff that they don't have, that we wanted for our loved one. That is why, they got a low rating. Don't bring your family member unless you cannot afford anything.

We picked this community, because of the name and longevity of the staff. I was not happy with the care there, I would not recommend them to a friend or family member. They just did not take very good care of my mom, she didn't feel safe there.

My dad which did not have Alzheimer's (which they knew) and they treated him as though he did and did not include him in his treatment decisions. When I moved him out of there after 3 months they "lost" his oxygen compressor machine. A large machine. I had to file a police report. Basically like most places I would say "always Advocate for your loved one." It did not work for him and his situation but it may be a fine place otherwise.

I think people should know that supervision is simply not what it should be here. Maybe they need to hire more people and the staff to client ratio isn't good. I actually found my dad on the floor one time when I went to visit him. He had at least three falls there and we were never notified by the staff. They did not even notify hospice when he had a fall. The communication was horrible, the supervision was horrible and my dad ultimately ended up in the hospital with a horrible foot infection and we moved him straight from there to a new facility.