Avalon Memory Care

The staff is friendly. Housekeeping-they keep everything clean. Communication-pitiful, they do not keep any calendar for activities so there is no way of knowing if anything is going on, no social media presence to keep family informed, no email or newsletter with updates or upcoming information. The move in was very easy and they were very accommodating. The meals-best to be expected for a place like this, however, no menu provided and no choices given for each meal. Suggestions for improvement-THEY NEED AN ACTIVITIES DIRECTOR!!!! This is one of my biggest complaints. Mom has been here 4 months and still there are not daily activities for the residents. Sure, they bring in a singer once a month, they have special holiday meals, they have added a weekly visit from a comfort dog, but day in and day out...the activity of choice for the employees is to have the residents sit in the recliners and watch tv. (While I might add, the employees play on their phones!). I have not once walked in to see any other activities going on. Also, the program portrayed to us at the initial consultation does not really exist. They do not take the residents to the bathroom every 2 hours and there is no hydration program in place! If they hydrated, they would have to take them to the bathroom! As far as referrals, the sad thing is that I think all places are the same. The one plus is that the staff are friendly and the facility itself is aesthetically pleasing and clean. I would urge any I refer to come visit for an extended time. I will not move mom, but it has been disappointing that what was sold to us is not what goes on here.

The people that work there were wonderful. Super helpful and friendly. There wasn't really anything for the residents to do except watch tv. I'm understand that the workers were doing absolutely everything to keep the place going so there wasn't really time for activities My mom is no longer there because there just wasn't anyone she could talk to. The other ladies that could still communicate had their own delusions and would tell my mom stuff and get her scared. It just wasn't a good situation for her. Avalon was good and I don't have anything bad to say about it. It just wasn't a good fit for my mom's needs

The room was nice, the staff was friendly. The Nurse/ Director was not good, the communication was bad, I had to call often to get info.. They served dinner many nights with no vegetables and I reported it and the response was nobody really eats the vegetables. Improve on communication, professionalism of CNAs, some wore biker shorts and SpongeBob tshirts. They may want more of a Nursing presence. The Nurse left most days by 3:30p so there was a lot of time with no Nurse supervision. They lost his clothes, I asked about them, they kept saying they were in the wash and I had to hunt down his clothes, they were in other residents rooms. They would take my Dad to meals in his pajamas and no shoes, a dignity issue, he would have never done that himself. My Dad got a skin tear, they put a bandaid on it with out cleaning it. We payed $[removed] monthly and his dessert was a little Debbie's pound cake. I appreciated the CNAs, they were kind to my Dad.

What the Avalon Memory Care community could improve on is to have more activities that are more engaging for the residents. Also, they could provide better tasting food. The staff could also work on improving their response times.

Make sure you understand everything from the community before putting your loved one in this community, the staff is unskilled for the memory care residents.

We picked this community because thought the ratio of caregivers to resiedents was good. A lot of things needs to improve. I am dissapointed and sad with the community.

I was very impressed with the community and staff during my loved one's short stay and tour.

I wasn’t that impressed with Avalon. The people all looked like they were zonked out. I didn't see anybody active there.

Avalon Memory Care is more of an advanced nursing home on a smaller scale. A lot of their patients are farther progressed in the care that they need. At other memory care places we toured, there was more of a variety in the functioning level of their patients. At Avalon, a lot of patients are non-ambulatory and need a lot of 1:1 care, so it's less of a traditional memory care facility but instead more of a higher level nursing facility. If it wasn't for one staff member in particular, I think our experience would have been a lot less enjoyable. She was amazing - she texted us and FaceTimed us every day to talk to my dad. She ended up going on maternity leave, and within the next week my dad declined rapidly. They have some really good staff there, but they also have some staff who do not offer the services and value for the money. I think every place has their own staffing challenges, but because of how small this particular facility is, I don't think those challenges are managed very well. Also from a safety perspective with elopement concerns, how the facility was run during daytime business hours was very different than how it was run during evenings and weekends. We visited often at all different times and witnessed stark differences in shifts, with business hours running smoothly but deficits occurring on evenings and weekends. I definitely think the facility has potential if there were improvements in management.

They do not have an intake coordinator on property. They were helpful in the beginning, but I had to tell them to clean the room from the previous resident. It was cleaned one time and never again. We had a lot of issues. They were not good with communication. I think it was more of a group home. I had to remind them to feed the residents vegetables. When I would visit they would be dressed in strange clothing or clothing that was not his, they lost a lot of his clothing. It is a small and peaceful facility and the workers were very kind, but my experience was not so great with them.

The bedroom would've been a shared and the communal spaces were nice.

This was the only place we toured that we didn't really care for, mostly because the person who was supposed to tour with us didn’t show up for whatever reason. So we had to rely on somebody who was taken by surprise. One of the caregivers who was taking care of the patients that day took us around and did the best that she could. I just think some of our questions were outside of her paygrade. But it seemed like a good facility. We just weren't able to learn enough about it.

I have been frustrated with them recently. Some examples are my loved one has to be on a c-pap machine every night and they are not following through on that and it is very important. We were told in the beginning there was someone who comes in once a week to gives haircuts, but my loved one has been here since march and has only had 1 haircut which is unacceptable. There have been numerous mishaps with the air conditioning in the room and it took 2 months to get it fixed. Due to our experience at this time I would not recommend.

Our only disappointent was a mix up of time to be able to talk to the marketing person. A friendly caregiver showed us around to anything we wanted to see. This is smaller with more attention to immobile residents or having limited abilities. Everyone seemed attentive and it was clean.

$4500/month, $300/month for incontinence, offer assisted care up to hospice. Pricing is all inconclusive and doesn’t change as she progresses.

A fairly new facility. Very attractive; the open kitchen is beautiful. (Oddly, during our visit at 11 a.m., no one was cooking or cleaning in it.) They seem to be short on front office staff -- the single staff member we saw was handling a conference call, so the director of nursing conducted our tour. The central area is set up with rows of recliners -- great for watching TV, but not good at all for interaction with anyone. Most residents were at the dining tables, getting manicures. Rooms are nicely sized; the bathrooms were over the top. This was the most expensive facility we've toured, but we couldn't come up with any reason to justify the expense.

A fairly new facility. Very attractive; the open kitchen is beautiful. (Oddly, during our visit at 11 a.m., no one was cooking or cleaning in it.) They seem to be short on front office staff -- the single staff member we saw was handling a conference call, so the director of nursing conducted our tour. The central area is set up with rows of recliners -- great for watching TV, but not good at all for anything else. Most residents were at the dining tables, getting manicures. This was the most expensive facility we've toured and we couldn't come up with any reason to justify the expense.

Everything is going ok for the most part in this facility. I have experienced a few bumps in the road however. What it really comes down to is the amount of staff and the level of skill that is lacking regarding the care required for my love one. I have discussed this issue with the manager and they are aware of this situation. They have about 4 caregivers during the day along with some aids and then 4 care givers at night. They also assign a staff member to each hall. If my love one were to press the button that they provided to get assistance, they promised that they would be there right away, but there would be times that they wouldn’t. They’re not really as available as they claim to be and that is because most of the time that person is taking care of someone else. Most of the time it’s just redirecting people if they can’t remember what room they’re in or someone has to be re positioned. I just think that they need to be more expeditious and to be more fluid. The value is excellent, the people there are really nice, and I am not worried that my loved is going to be left alone or anything. It’s a nice facility, it’s clean, and the staff has been responsive. However, what it really comes down to is that I think that they need more staffing.

This care home just did not feel like a good fit for my mom. During my tour this looked like a clean care home. I would recommend speaking with the residents and their families to get a good feel for a place. The staff I met were nice and knowledgable.

My mother fell and hit her head after being in the Carrollton Avalon for about 10 days. She spent 2 1/2 days in the hospital. There has been quite a bit of staff turnover at this location, which I have been told is not typical for the Avalon Care Homes. They are working hard to correct deficiencies in training and procedures, but it will take some time to get things up to snuff. My opinion is that this is not the best time to place a loved one at the Carrollton location. Hopefully, things will be much improved in a few weeks.