Avalon Memory Care

Avalon-Garland charged me $[removed] upfront for the full month of May, and then pro-rata charged me for April in the sum of $[removed]. They ACH debited my checking account for both sums. My husband's first day of residency was [date removed]; arriving approximately Noon. They are refusing to refund me any sums even though THEY terminated the agreement (per my elder law attorney) by sending him out. They have also attempted to bill me an additional $[removed], they say as the balance of a 30 day notice period. I was assured they would take him back even though the Executive Director [name removed] said in her text to me: "we won't take him back". The Admissions Director [name removed] said "she could have worded that better" and assured me usually once they go through medication management, they are able to come back. It became clear, when the ED [name removed] NEVER EVER called to check on my husband during his 3 week stay in medication management, that keeping him under her "care" would be a big mistake. Then, Admissions Director [name removed] said my husband could come back "IF they deemed he was stable," and that HE would be the one to make that decision. They were keeping me hanging. I filed a formal complaint with Avalon, and one of the owners who responded, [name removed] There were also issues with a controlled substance medication count sheet sent to me by [name removed]; which I requested after they sent my husband out. (I also requested a copy of his MAR, which they assert was given to my sister, but it was not. And they are refusing to give me another copy. [name removed] told the Ombudsman he had "no intention of releasing any further documents to me"). [name removed] recorded dosing my husband two 1.0 mgs of Xanax when he wasn't even a resident there!! Her records also do not account for a partial burst pack of the 1.0 mg Xanax that was given to them when he moved from [removed] to Avalon. Her record also lists dosings on days before her record says she received the meds. And one page of the record doesn't even have the correct first name of my husband on it. The count sheet looks totally "made up" after the fact. I filed a complaint with THHS on [date removed] and the investigator has advised me that the facility was given 2 citations. They must do a Plan of Correction and submit it to the state for approval. I am awaiting the detailed reports from THHS. I also was advised in my Open Records Request that an "incident investigation" was also filed by someone else against the facility, and I am awaiting that detailed report as well. They actually want to charge me $[removed] for my husband's 7 full days and 2-half days stay when they were the ones who said "we can't handle him" and sent him out?! It is robbery! My formal complaint with Avalon remains unresolved and owner [name removed] has yet to get back to me. I was led to Avalon by one of the local placement specialists because it was a stand-alone, locked down facility that was "known for behaviors". He told me it was probably the best place for my husband, for the price. They quoted me a "special pricing" range and told me my husband would be at the top of the range because he would require a lot of diversion and attention. But from the get-go, they complained about every behavior he had. I was shocked that they were so poorly trained to deal with a severe dementia patient and that they did not have more common sense in running the facility. I am more than happy to elaborate for anyone that wants to chat.

There is no medical training. I could not always reach nurse. My loved one got a severe skin infection from not being kept clean. The food served lacked calories. Based off of our experience, I could not recommend Avalon Memory Care Tuckerton.

It was a horrific experience and very expensive. I would not recommend them. They caused my loved ones conditions to be worse because of the lack of care. The interaction has been a nightmare. The facility looks great on the outside but they don't keep up the level of cleanliness..

My experience with Avalon Memory Care Fort Worth was not good. They assured me they were capable of caring for my husband who has dementia and they were not. I would not recommend them to anyone. My husband was in their care for less than 5 days and they kept over [removed] with no refund.

Avalon Memory care is a clean community we do not have any issues there and every time we come to visit everyone is so nice - the friendliness is superb. Our loved one absolutely hates the meals, a lot of it is casserole based so there are no really like fresh vegetables, salads or fruits. A lot of the residents are pretty far into their dementia so we do not really see many activities going on. The value for the money is right on point and right in the middle comparing to other communities in the area. For us we would not recommend, but the house mom is great, she is great with communication and we are comfortable with our loved one being there and knowing they are safe.

I would not recommend the community to others for their loved ones. My loved one wasn't taken care of during the time my loved one was here. The staff is not trained to handle medical needs of the resident. They force residents to walk to the restroom, when they can barely walk. The Director was not helpful in getting the paperwork to the places I needed for my loved one. I found out from other employees that no faxes had been sent, even though the director said she had sent the paperwork to the doctor's offices.

Everything about Avalon was depressing. The presentation was not the best, it was not very clean, and the whole environment and atmosphere itself was just sad. We were not impressed.

Facility is not clean. Patients do not appear to be well cared for.

My tour here was horrible. When I arrived, there were no staff around, and one of the residents opened the door. That’s how bad it was. It could have been just one of those days, but there’s supposed to be two people taking care of the residents. They were there somewhere way in the back. I would not want my loved one to be answering the door like that.

I was in love with this place until i went to see my mother an the only person i could trust to make sure my mother was well taken care of left the building due to POOR MANAGEMENT. this young lady made sure that my mother had everything she would need to live a enjoyable life there. she also made sure my mothers room well very clean so that she didn't get sick [name removed] was a great caregiver to my mother an my family wishes her the best. my mother really misses this young lady an it sading my soul to know that management in this building allows great workers to leave because they want to keep people who doesn't care about there jobs. i can say that she really cared about her job an my mother an i just wish they get management under control before they lose more great workers

When they changed management they hired new people who were problematic. One of the staff would yell at my mom, put things where she could not reach them, and took one of her belongings. We moved my mom out of here because she was uncomfortable and not happy. It was not a good experience.

I would not recommend this community to anyone. The dumpsters were disgusting and trash just get thrown everywhere. Some management quit and they are very short-staffed. My loved one was not treated right and we are very disappointed with this community.

This is a nice facility. However, we felt like we were just another number and they really didn't care if we liked it or not. There was no information available to take with us other than a business card.

I would tell others to pay them an unexpected visit, don't schedule an appointment and walk in and check it out and you get a true feeling of what is going on before putting your loved ones in here.

I visited my mother in law around 6 months ago. My wife and I noticed how dirty the facility was, sticky floors, a urine stained couch missing a seat cushion in a hallway and trash on the floors. Asked staff to review state of MO inspection reports. By law, they need to show to anyone who asks. They refused and had no idea what I was talking about. Checked out her shared room. Had broken off wall toilet paper holder, no paper anywhere, 2 nom working lights. They then told me to leave or they would call PD.

You would not recommend this community to others, my husband lost a lot of weight in a month and a half, I wouldn't leave my dog here. He had bruises all over from a fall twice in 6 weeks.

Please don’t put your loves here! The staff is very rude. Who ever owned this place needs to clean house. ASAP. Nobody listens to the family members. When we are telling them about our concerns. There is no love , trust, and caring for the people who lives there or the families. Didn’t trust them to take care of my dog.

If I could give negative stars i would. Please do not put your love ones here. The staff does not listen to the family at all. The staff will lie to your face. Avalon at one time felt love and caring. Like a home. But it feels like a prison. The staff will bully the family members if they think they are being rude to them. So if you love your ones please don't put them in Avalon Memory care at McKinney Ranch.

Very rude staff. The owners need to clean house ASAP and start over. The staff doesn’t listen to the families about their love ones. Please don’t put your love ones here. It’s not worth the stress that you as a family member has to go through. The staff doesn’t know how to be caring or understanding about the families concerns about their love ones! Please run from this place!!

Owners need to clean house. Because the staff and the director are very rude. They don’t care what the families think or their feelings about their love ones.