Avalon Memory Care

Please don’t put your love ones here. They are clueless. They can’t answer question because they need someone else to talk from them. The food is terrible it’s not fit for a dog to eat. The floors are dirty.

My loved one was previously a resident at Avalon Memory Care Meadow Ranch Road and overall my loved one's experience at this facility was poor. This facility is a terrible place staffed with one terrible person and several other slightly less terrible people. On my loved one's second to last day at this facility, he asked me if we were in hell. That sums up our experience with Avalon. I would not recommend Avalon Memory Care Meadow Ranch Road to anyone!

The admissions lady told me they had lots of stuff that they don't have, that we wanted for our loved one. That is why, they got a low rating. Don't bring your family member unless you cannot afford anything.

We picked this community, because of the name and longevity of the staff. I was not happy with the care there, I would not recommend them to a friend or family member. They just did not take very good care of my mom, she didn't feel safe there.

My dad which did not have Alzheimer's (which they knew) and they treated him as though he did and did not include him in his treatment decisions. When I moved him out of there after 3 months they "lost" his oxygen compressor machine. A large machine. I had to file a police report. Basically like most places I would say "always Advocate for your loved one." It did not work for him and his situation but it may be a fine place otherwise.

I think people should know that supervision is simply not what it should be here. Maybe they need to hire more people and the staff to client ratio isn't good. I actually found my dad on the floor one time when I went to visit him. He had at least three falls there and we were never notified by the staff. They did not even notify hospice when he had a fall. The communication was horrible, the supervision was horrible and my dad ultimately ended up in the hospital with a horrible foot infection and we moved him straight from there to a new facility.

My mother was unable to walk or speak very well, which affected the care she received. She was adamant to me that she didn't feel they handled her in a way that she was safe or well cared for. And based on what I observed myself, I agreed. With how dissatisfied she was, it was disappointing that they would not waive any of the fees we had paid (we were were only there for 30 days), and they told us they could not do so because we had worked with A Place for Mom, which should not have been a factor.

Avalon has gone very downhill. When I was there touring it just looked dirty and worn out. I also overheard a staff speaking poorly to one of the residents which concerned me. The guy who was showing me around was kind of strange. It was just not a good experience overall.

Overall we have not been thrilled with Avalon however we don't think my mom would make it through another move so we have decided to keep her there. And I know finding workers for this industry cannot be easy but they should not be taking in people if they cannot care for them properly. They are very understaffed. My mom is not mobile so whenever she calls for help by pushing her call button it can take sometimes up to half an hour or 40 minutes for someone to come to help her. The food is awful I wouldn't wish it upon anyone.

I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.

The tours were fine but it came down to what my loved one would be comfortable in. She is a very private person and it just takes a certain type of environment for her. She did not want interference with her privacy.

There was a scheduled appointment. The staff didn't know what was going on and I didn't feel welcomed.

I was less than impressed with this community. It seemed very dark and there were no activities going on. I also seen only two staff while I was there. The visiting options were also only in the residents room while visiting due to covid but I wanted to be able to go other places in the community with my loved one.

The gentleman we talked to was very nice. I believe he was one of the owners. Initially we were very impressed. But when he started to walk us through the residential areas, instead of showing us an unoccupied room, he tapped on a resident's door and just opened it. He didn’t wait for a reply or anything. I understand he’s an owner employee and had the freedom to do so, but it made me uncomfortable. He encouraged us to go ahead and have a look in the room. There were two ladies in the room, and this was their home. They might not have been aware of what was going on, but they were in their nightgowns in bed, and it just seemed totally inappropriate. No one else on any of our other tours showed us an occupied room. As soon as that happened, I had seen enough. I didn't want people walking in on our loved one like that.

I would tell others that my loved one lost lots of weight. The community never reached out to let us know. I'm not impressed with their care at all. The food was not enjoyed by my loved one. Due to medical calls, we asked the community to give my loved a life alert alert and poor communication didn't help.

Corporate does not seem to care about this facility. They are way under staffed and over worked. This is not good for the caretakers or residents. Tons of excuses. The food is sub par. They need to hire a chef and house keepers. The poor staff can not do it all. Especially when they are the only one working. Raw sewage spills from the front yard. For 5 years the staff bathroom has not worked. Love the care takers - hope they get help

Was disappointed. Facility didn't seem very clean to me. Overheard aide speaking to a hospice patient with a curt tone and not caring. Residents were all sitting together like kindergarteners in the front room being made to watch some silly TV show. Just not a place I would consider placing my loved one. This review was specifically for the location in Flower Mound.

I give them 2 stars for cleanliness. We were fortunate to live close by so we could stop in at all hours. One Friday we stopped in and my 95 year old father was being fed hot dogs - with something on the side that looked like chili. Wow! Soon after he fell, and we removed him to a location where he was supervised better. [name removed]

My experience with the facility wasn’t that great. The whole place is just beautiful and gorgeous. I was tickled to [Removed] that my stepfather was going to stay here. It’s a very small house with a tightknit community. Everything was just so excellent. The kitchen was all open so everyone can see the chefs cooking. They had a small courtyard to go out and walk on. There were tables, chairs, big screen TVs, and couched in the main room to socialize. It’s a brand new building with pretty art and décor. But I was devastated when it came time to move him in. Two days before moving in, a nurse came to the hospital and assessed him and gave us the go ahead. When we arrived, she came in again to assess him and check his blood pressure. She immediately said that we need to take him back to the hospital and that he couldn’t stay at this facility. When we got to the hospital, the emergency room doctors said his blood pressure was of no concern. We called the nurse and she beat around the bush and said she decided that the facility wouldn’t be able to care for him. I guess he was more incapacitated than they thought. A few days later they tried to get my mom to sign papers for who knows what. He was only there for a few minutes! I was just shocked about this whole thing. They should really be more careful in assessing their residents beforehand. The facility says they are a dementia and Alzheimer’s care facility but I guess it’s to a certain point. It’s more of an independent assisted living facility in my eyes. Based off of my experience, I would not recommend this facility.

I didn't really care for my tour of this community. The staff was very kind, and friendly. However during my tour I could that this was not the facility for my mother, and her needs. I did find other community that suited our needs better.