Avalon Memory Care

The gentleman we talked to was very nice. I believe he was one of the owners. Initially we were very impressed. But when he started to walk us through the residential areas, instead of showing us an unoccupied room, he tapped on a resident's door and just opened it. He didn’t wait for a reply or anything. I understand he’s an owner employee and had the freedom to do so, but it made me uncomfortable. He encouraged us to go ahead and have a look in the room. There were two ladies in the room, and this was their home. They might not have been aware of what was going on, but they were in their nightgowns in bed, and it just seemed totally inappropriate. No one else on any of our other tours showed us an occupied room. As soon as that happened, I had seen enough. I didn't want people walking in on our loved one like that.

I would tell others that my loved one lost lots of weight. The community never reached out to let us know. I'm not impressed with their care at all. The food was not enjoyed by my loved one. Due to medical calls, we asked the community to give my loved a life alert alert and poor communication didn't help.

Corporate does not seem to care about this facility. They are way under staffed and over worked. This is not good for the caretakers or residents. Tons of excuses. The food is sub par. They need to hire a chef and house keepers. The poor staff can not do it all. Especially when they are the only one working. Raw sewage spills from the front yard. For 5 years the staff bathroom has not worked. Love the care takers - hope they get help

Was disappointed. Facility didn't seem very clean to me. Overheard aide speaking to a hospice patient with a curt tone and not caring. Residents were all sitting together like kindergarteners in the front room being made to watch some silly TV show. Just not a place I would consider placing my loved one. This review was specifically for the location in Flower Mound.

I give them 2 stars for cleanliness. We were fortunate to live close by so we could stop in at all hours. One Friday we stopped in and my 95 year old father was being fed hot dogs - with something on the side that looked like chili. Wow! Soon after he fell, and we removed him to a location where he was supervised better. [name removed]

My experience with the facility wasn’t that great. The whole place is just beautiful and gorgeous. I was tickled to [Removed] that my stepfather was going to stay here. It’s a very small house with a tightknit community. Everything was just so excellent. The kitchen was all open so everyone can see the chefs cooking. They had a small courtyard to go out and walk on. There were tables, chairs, big screen TVs, and couched in the main room to socialize. It’s a brand new building with pretty art and décor. But I was devastated when it came time to move him in. Two days before moving in, a nurse came to the hospital and assessed him and gave us the go ahead. When we arrived, she came in again to assess him and check his blood pressure. She immediately said that we need to take him back to the hospital and that he couldn’t stay at this facility. When we got to the hospital, the emergency room doctors said his blood pressure was of no concern. We called the nurse and she beat around the bush and said she decided that the facility wouldn’t be able to care for him. I guess he was more incapacitated than they thought. A few days later they tried to get my mom to sign papers for who knows what. He was only there for a few minutes! I was just shocked about this whole thing. They should really be more careful in assessing their residents beforehand. The facility says they are a dementia and Alzheimer’s care facility but I guess it’s to a certain point. It’s more of an independent assisted living facility in my eyes. Based off of my experience, I would not recommend this facility.

I didn't really care for my tour of this community. The staff was very kind, and friendly. However during my tour I could that this was not the facility for my mother, and her needs. I did find other community that suited our needs better.

Avalon doesn't do respite care or daycare.

We toured this community while looking into care options for a loved one, and our tour was not a good experience. The salesman that gave us the tour was rude and pushy, and gave me a very used-car-salesman vibe. He also was not very respectful towards the residents, he talked about them right in front of them, and told me not to worry because "They can't understand me anyway!"

I never saw the facility but spoke with a few of the owners. We were considering them, but in the end it turned out not to be the best decision for us financially. When speaking with the owner, I got a feel that his primary interest was not that of the care of the residents, but in filling rooms. There was one lady (who was their booking agent) whom we interacted with that honestly needs to get into a different field.

My mother does not have memory care issues, and they assured me that there were others there as well that did not have memory care issues, that that was just the name of the place but that they had other such residents that she could interact with. That was not the case at all. The care services for my mom did not go good at all. My mom was supposed to be cleaned when she was not and had urine soaked sheets to sleep with, etc. The people there seem friendly and it is a very nice facility, but the quality of the care and the fact that we were misled on what to expect made it a very negative experience. I could not recommend Avalon Memory Care.

I was told this was the best place, frankly I wouldn't put a dog here. Even if it isn't dirty, it looks as though it is. It's very run down, the furniture was old and worn out. Even the lady who is the main caregiver didn't appear clean. It didn't have a very crisp, clean, neat appearance.

No - the quality of care might have been good, but she wouldn't have any privacy at all. She was at the stage where her vanity and privacy were key to her maintaining some of her independence. They told me that she would have to take the lift seat on and off when she used the restroom, and I knew that wasn't going to happen. A lot of the patients were on hospice and it was too small. She wouldn't have felt like she had her little place in the world.

I wouldn't even consider it. They had people sitting around in the lobby in their night clothes, in wheelchairs and it was just not good. There was an odor to it and it was depressing so I would not even consider it. I didn't get past the lobby.

The residents here were all in one big room, they were not separated. My loved one was much higher functioning and they only provided activities for one level of memory care, she went downhill quickly here so we moved her out.

Rude, unfriendly and bullying from the director.

My mother was at this facility from [date removed] through mid-[date removed] The level of care, cleanliness and overall compassion severely declined. Mom would often be in soiled diapers at noon, still in bed when I would come visit. Her wet sheets from the night before would often be covered up with a blanket and remain soiled, causing a stench in the room. Gnats would fly around her trash can in the bathroom. Feces would remain on the floor in the shower for up to a week! This is not an exaggeration and I am SOOO happy I moved her. She is now getting the love and care she needs and my stomach hurts to even think about her still being at Avalon McKinney Ranch. When we left, a new director was taking over. Said she would turn it around. From what I hear, she’s no longer there. This place went downhill in a very bad way the last year we were there. The staff would even smoke weed in the office and bring their children to work. Praise God we got OUT. Skip this place and KEEP LOOKING!

I would rate everything as a 1. They are extremely understaffed. The place was not very clean. The staff was not friendly. They all hated their job. The quality of care was not great. The food was awful. They had zero activities.

I would tell others to make sure they know up front that if their person's health deteriorates they will not be accommodated and will have to leave. Know the medications and get a copy regularly so that if they have to go to the hospital, you have confidence that the list sent is accurate. Know they can move you without notice. Keep a list of all furnishings; clothes, bedding, furnishings. Get pictures of wounds and damage to furnishings. Know your rights with regard to payments. If they tell you to leave, you don't have to if you have already paid for the month.

Was so glad to get my mother out of Avalon Memory Care. They washed all the residents clothes together and my mother never got her own clothes back. They would dress her each day in someone else's clothes and socks even though we had all her clothes clearly marked. Another problem was the staff played videos and music in the common area that were often entirely inappropriate for elderly people. They played it so loud that you couldn't carry on a conversation; I would have to take my mother to her room to talk to her. The common area is in the same room as the dining area so you couldn't get away from it. One resident would go around spreading feces everywhere and they would say there's nothing they could do about it because she had a right to live there too! For the price you pay, it's disgraceful.