Avalon Memory Care

My aunt stayed her last few months at Avalon. It's a beautiful home, and the staff was friendly, although their accents were so strong that it made communication sometimes difficult. The two biggest issues I had were that it was not really wheelchair friendly, and that because of her immobility, she was pretty much just left sitting in a chair in a corner by herself ALL the time. I also think that it would have been more appropriate for them to have two staffers on hand at night. She had sores on her backside, possibly from her sitting in one place a lot. However, on the plus side, It did seem that most of the residence (who were still mobile) fared well. The place was kept very clean, the residents ate at a table "family style", were given home cooked meals, occasional snacks (ice cream!) and didn't force my aunt to eat pureed food like other facilities. They took their time and helped her to eat real food, and would allow her to drink unthickened drinks with supervision.

They need an update. They are probably making some money there, and they need to put it back into the community. It definitely could use some spiffing up inside. It wasn't a good fit for us.

They were much more expensive and they wanted to put him in a room that didn't ahve a bathroom or shower or anything and it wouldn't have been comfortable at all for him. The room they were offereing was more like a broom closet and I jsut kept thinking, if his care needs went up I wouldn't want to have to move him into the broom closet

We did stop in and tour this facility. It was ok.

Nothing fancy but was impressed by the compassion of the caregiver.

This community had a lot of locked areas and was very small. This wasn't the right fit for my loved one.

I haven't been very happy with them. I haven't been impressed, considering the way that they marketed their facility. They say that they will do certain things, and they don't happen. I have found multiple accidents and messes that haven't been cleaned properly. I expect better attention to the cleanliness. I wouldn't recommend them. I really think that if you are very involved and really keep an eye out, if your loved one has an advocate for their care that will be nearby, it would be a good idea.

Please don’t put your love ones here. They are clueless. They can’t answer question because they need someone else to talk from them. The food is terrible it’s not fit for a dog to eat. The floors are dirty.

My loved one was previously a resident at Avalon Memory Care Meadow Ranch Road and overall my loved one's experience at this facility was poor. This facility is a terrible place staffed with one terrible person and several other slightly less terrible people. On my loved one's second to last day at this facility, he asked me if we were in hell. That sums up our experience with Avalon. I would not recommend Avalon Memory Care Meadow Ranch Road to anyone!

The admissions lady told me they had lots of stuff that they don't have, that we wanted for our loved one. That is why, they got a low rating. Don't bring your family member unless you cannot afford anything.

We picked this community, because of the name and longevity of the staff. I was not happy with the care there, I would not recommend them to a friend or family member. They just did not take very good care of my mom, she didn't feel safe there.

My dad which did not have Alzheimer's (which they knew) and they treated him as though he did and did not include him in his treatment decisions. When I moved him out of there after 3 months they "lost" his oxygen compressor machine. A large machine. I had to file a police report. Basically like most places I would say "always Advocate for your loved one." It did not work for him and his situation but it may be a fine place otherwise.

I think people should know that supervision is simply not what it should be here. Maybe they need to hire more people and the staff to client ratio isn't good. I actually found my dad on the floor one time when I went to visit him. He had at least three falls there and we were never notified by the staff. They did not even notify hospice when he had a fall. The communication was horrible, the supervision was horrible and my dad ultimately ended up in the hospital with a horrible foot infection and we moved him straight from there to a new facility.

My mother was unable to walk or speak very well, which affected the care she received. She was adamant to me that she didn't feel they handled her in a way that she was safe or well cared for. And based on what I observed myself, I agreed. With how dissatisfied she was, it was disappointing that they would not waive any of the fees we had paid (we were were only there for 30 days), and they told us they could not do so because we had worked with A Place for Mom, which should not have been a factor.

Avalon has gone very downhill. When I was there touring it just looked dirty and worn out. I also overheard a staff speaking poorly to one of the residents which concerned me. The guy who was showing me around was kind of strange. It was just not a good experience overall.

Overall we have not been thrilled with Avalon however we don't think my mom would make it through another move so we have decided to keep her there. And I know finding workers for this industry cannot be easy but they should not be taking in people if they cannot care for them properly. They are very understaffed. My mom is not mobile so whenever she calls for help by pushing her call button it can take sometimes up to half an hour or 40 minutes for someone to come to help her. The food is awful I wouldn't wish it upon anyone.

I truly wanted to love this place. The aides and nurses are very nice…. Nothing against them. It is sooo horribly understaffed. The hallways smell so bad of urine that I gag often. Residents often relieve themselves ( number 1 and 2) in the public spaces and it sits for awhile because understaffed. I have witnessed fights between men(blood drawn), residents with black eyes, and now told about residents who have had multiple broken legs. Not sure how that happens? Again, nice staff…. old faculty…. Bug problems, and I believe a general lack of oversight by everyone. We will move our loved one asap. Also have heard complaints of being underfed. I have heard this from multiple residents. Cannot wait to be out.

The tours were fine but it came down to what my loved one would be comfortable in. She is a very private person and it just takes a certain type of environment for her. She did not want interference with her privacy.

There was a scheduled appointment. The staff didn't know what was going on and I didn't feel welcomed.

I was less than impressed with this community. It seemed very dark and there were no activities going on. I also seen only two staff while I was there. The visiting options were also only in the residents room while visiting due to covid but I wanted to be able to go other places in the community with my loved one.