Avalon Memory Care

Three years ago this month, my Daddy had to be moved from a nursing home into another facility because of his Alzheimer's. They could no longer take care of him and they gave me only 1 day to find a place. I had been praying about Avalon Memory Care in Arlington because it was close to our home. I called and talked with [removed], Vice President of Avalon and he was so awesome to work with, and he was so compassionate and caring. He helped me figure out how to make it all work and we could move him in the next day and work out all of the details then. What a load off my shoulders. Daddy went home to be with the Lord on August 26, 2017 and from September 2014 until that time, he was cared for and loved by the compassionate caregivers. I never walked in for a visit that he was not dressed for the day except for a time when he had a cold and was in bed. Many times I walked in and one of the caregivers would be dancing with him, or maybe they were just assisting him with hugs and loving concern. Avalon also thought of the families by providing special events throughout the year where we could bring the extended family members together. Avalon was family for "Mr. [removed] or Papa", as many of them called him. As he lost his ability to carry on a conversation, he began to sing, not words but just a tune, and always the same thing, over and over! Never once did they complain about his constant singing because when he was singing, they knew that he was content with his "family". Alzheimer's is so difficult to experience the progression of the disease and knowing that he was so well taken care of really lifted the burden of uncertainty. We never worried about his needs being met. Many thanks to Avalon Memory Care, [removed] and all of the caregivers in Arlington #2 that crossed our paths over the past three years. God truly blessed us and we are so very grateful that He provided our Daddy with such an awesome "home" for the final years of his life. We will never forget all the special memories and loving care received at Avalon. Love in Christ, The Family of [removed]

This is an excellent community with outstanding care. I like the menu for my mom. The staff is working to make sure she gets the meals that are needed for her special care. The community is clean with a nice environment. They offer her a lot of good activities. We could recommend this community for the nice value and care. I like knowing that they have the care that is needed now and in the future.

We like the care from this great community. The staff has been caring and helpful. The community is very clean with a good environment. The menu is outstanding and the activities are very helpful. We would recommend the care from this community for the good value and options for other families.

A couple of years ago, our mom began showing signs of dementia and was scared to live alone in her home. Because my siblings and I work full-time, it was necessary that she move into an assisted living facility. However, as her illness progressed, the facility could no longer meet her needs. She was extremely unhappy and felt angry most of the time because she was told to stay in her room in the evenings and not bother the other residents. She was experiencing “sundowners” and needed to roam during the evening. We even paid private sitters to sit with her in the evenings, so she would not be a problem for the facility. I received calls daily from their staff saying they needed me or her sitter to come up and help because Mom would not stay in her room. It was heartbreaking to see our mom feeling so sad and worthless. My sister and I set out to find a place that could meet our mom’s needs and make her feel special again. We wanted a place that understood dementia and could help our mom and our family through this difficult journey. After visiting several facilities in the metroplex, we chose Avalon Memory Care in Keller. We were immediately impressed with their professionalism, patient-staff ratio, level of knowledge about dementia/Alzheimer’s, and the love the staff had for their residents. We witnessed this all in our initial visit. We were sold and moved our mom in within a week. Avalon has truly been a blessing for our mom and our family. After about a week, we saw dramatic changes in her behavior and mood. The director and staff are amazing! They are highly skilled in working with dementia residents and truly have a passion and calling for what they do. Their attentive, caring, and loving spirits shine through and are easily picked up by their residents who know they are valued. Our mom no longer had to remain in her room in the evenings. She is encouraged to be out with the others in this home-like environment. We just celebrated our mom’s 88th birthday at Avalon! They prepared mom’s favorite meal, and we brought cake and ice cream for all the residents and staff to share. Our mom had such a delightful time interacting with staff and other residents. Our mom is so content and happy! We are so appreciative and thankful for Avalon, and for the founder who had the compassion to provide such a positive environment for those going through dementia. Sincerely, [Removed]

I like that this community is very caring and they are attentive to the residents. I am happy knowing that she is in a clean enviroment. The meals are appealing and a nice variety is offered. They offer activiies for her to participate. We would recommend the care and the value of thie community to other families.

Avalon Memory Care is a very beautiful and clean community. The staff is very welcoming and friendly. They take very good care of my father-in-law. The main reason we chose Avalon Memory Care is because of the staff to resident ratio. There is plenty of staff on hand and so far they have been able to handle all situations that may arise. They quickly clean up any incontinent issues the residents have inside and outside their rooms. They provide nutritious food for the residents. They have activities that residents can participate in. The staff takes my father-in-law on walks outside to enjoy the outdoors. It is a good fit for him and we feel we have made the best choice.

We are not happy with this community at this time. The staff does not always reply. This community needs more staff that will be available to assist the residents. The community is clean and the staff are nice and seem to care. We were not able to contact them when needed. The menu is appealing and they have a lot of choices. The staff is very personable and nice. We feel like they are understaffed at night. We would recommend this community to others, but more staff are needed.

My father spent his last two months at Avalon. Irene got the hospital psychiatric unit to release him even though he was being combative. He had so many physical needs in addition to his mental care, that even the hospital couldn't take care of him. She went to bat for us from the very beginning. Once he was to Avalon, then they began to care for him and to help us to understand what was going on with him. The doctors had been little to no help and we were all floundering. When we first began to visit him, he was so agitated that he even began to hit himself in the head. This change in behavior was totally out of character for him and had come on suddenly. My whole family left that first visit in tears. [Re moved] talked to us and explained all about vascular dementia, and other possible things we were seeing. She then guided us through how to interact with him so it was less stressful for him and us. We learned just go with where ever his mind happened to be that day and enjoy whatever phase of his life he was reliving. We learned to try to redirect him if he was agitated and just go with it if he wasn't. All the staff was wonderful and caring. They were quick to give hugs when days were particularly hard. Dad, who had always been the consummate Papaw, began to view the girls there as his girls. He would tease with them like his did with his grandkids. They cared for him and for us in the hardest stretch of our lives. The last several days before his death, they let our family be there as if we were at home. They were there for support but never in the way of our last special hours with my dad. Avalon is like a home, not a nursing home. They seem to truly love the people they take care of in a very difficult time of their lives.

Avalon is so new, clean and inviting. The rooms are spacious with beautiful, roll-in showers. The administrator is so kind and knowledgable that we contracted with Avalon at our first meeting. The staff is nice and caring. The menu looks good with great variety.

I can not speak highly enough about this community. The caretakers and the hospice nurse have been great. They offer good food with good portions and they have a wide variety of options. They always have fruit on site for the residents. They offer a bible study, exercise class and they do puzzles with the residents. I would highly recommend this community.

My husband just moved from Autumn Leaves to Avalon. He is a difficult personality to figure out, but I think the smaller homey atmosphere will straighten him out. Dementia is a terrible thing and those wonderful people who care for my husband deserve WAY more thanks than I can say here. Just know that these girls are angels on earth. Bless them all.

Our mom has been at the Avalon Hughes Cirlce home now for over a year. She was living for a short period of time when she first came to Dallas at a group home in Carrolton. After only a few weeks there, she developed paranoia and was mean and angry and had behavioral issues which was not like our mom at all. The staff at that home and the owner recommend we put our mom on hospice. We agreed to do that. Hospice gave her lots of medications to calm her down and then on one day the hospice nurse suggested to me that some of these behaviors could be environmental and highly recommend that my brother and I look at some of the Avalon group homes. She told me she had patients at several and was very impressed with their care. [Removed] took my brother and I to some that were close to my home and work and when we went into theHughes home we instantly felt comforted by the amazing staff at this home. [Removed], the house manager, has been with Avalon for a long time and she is amazing!!! She is warm, approachable and easy to talk with. Her staff of [Removed] are all fantastic. Each one cares about the residents and truly knows what they like and how to get them to be engaged in the home. There is truly a sense of family there and whenever I visit my mom she is happy and content and loves her home. My brother lives out of state and when he comes to visit mom, although it is sad to see our mom decline in her Alzheimer's disease, he like me is beyond happy that mom is well taken care of, loved on and always clean and smelling fresh!! On a side note, after only a very short time at the Hughes home mom was released from Hospice and her behaviors and paranoia almost stopped immediately when she went to Hughes.[Removed] and I joke that the nurse was right about the environment- my mom is in a place that she feels safe and loved and is thriving and on NO BEHAVIORAL MEDS and IS SO HAPPY!! It is a sad disease for our family to watch mom but it puts us in a great mood to know that [Removed] and her team love on mom when we can't always be there!!! Avalon Hughes is wonderful!!!

We have been so fortunate to entrust the care of our Mother to Avalon. They are a wonderful facility and care greatly for their clients. The facility is very clean, and the staff is always welcoming, friendly and responsive. We have stopped in several times unannounced and have always received warm welcomes fromthe caretakers and found the facility clean and my Mom well cared for. We are blessed to have found Avalon and for the care they provide my Mom when she needs it most. Their values, customer service ethic, and pride in what they do shines. Avalon has my highest recommendation for anyone needing care for these special needs.

I was very frustrated where my mom was previously located. I did a Google search on dementia care in Arlington, TX . Avalon was the first place listed. I reviewed their website, in which they happened to offer a Move In special. I spoke with Jon who was very cordial and listened to my concerns and what I was looking for in place for my mom. Once I visited the facility, I was very pleased with the layout and the number of Caregivers ratio to resident. They have the recliners so that the residence can have their feet elevated. This was an absolute plus, because my mom's ankles and feet were swollen and this really helped her tremendously. My mom has been at Avalon for almost 2 weeks and she seems very relaxed and no longer anxious. The staff is very attentive and have been there for longer than 10 years. That says a lot, as Caregiver that they enjoy what they do and really care about the residence.

I would absolutely recommend Avalon at Willow Bend II. My mother is doing very well, it's working out just great. I have family who drops in randomly and she is always being well-taken care of. We are very pleased with this home.

We had my Mother in an assisted living. It was a nice place & I really had no problem with them. As my Mother's condition worsened she required more care than the assisted living could provide. Avalon has truly been the answer for her. They have the ability to observe her on a more constant basis due to the number of staff members to patients they have. Nothing but high praise for Avalon and the care they provide.

I am happy to see my father is liking the care from this community.y The staff are nice and attentive to his needs. The community is clean and he is enjoying the variety of the meals. He is offered to participate in the activities. We like knowing that he is happy and getting great care. We do recommend this community for th good value and care that is received.

After my mom feel and broke her hip requiring a partial hip replacements, she needed more than skilled nursing due to her increased memory loss . Avalon Willowbend in Carrollton is everything we expected. It's only been 2 weeks that mom has lived there, but much to our family's surprise because she was living in her home prior to the surgery, she is very happy and content. She is enjoying the food, likes the staff and the other people living there. One of our family or friends visits with her everyday which I feel is a huge factor with her happiness. The staff at Avalon welcomes our visits and phone calls. I feel Avalon's mission is to care for each of its residents on a personal and individual basis and that is hard to find in any priced facility. I hope that continues no matter how long she lives there.

Dad has been in Avalon a little over two months. He seems to be happy . All employees are very attentive, out going and are exceptional in caring for people with memory problems. [Removed] is committed to insuring all residents receive the best care possible. Dad is very happy with meals. They do not permit patients to remain in their room, but strive to get them involved in all activities.

During our interaction there were no problems and they were upfront when I asked them questions. It was helpful to speak with the staff to get accurate information to ensure I was picking the right place for my loved one. When we spoke about what they can do and what they can't do, they were not able to accept my loved one because they use a feeding tube.