Atria

We put our loved one there for a month, we paid for a specific care package because they are ale cart. This specific care package was the second or highest packaged, they would take care of her and see her three times a day. This never transpired. The reason why we picked this place was because i would stay the night when i came in for out of town over the weekend. She did not get the care we asked and paid for. They cut corners wherever they could, there would be one nurse at night looking after residents on three different floors. We cannot blame the nurses there are emergency's all the time, but our loved one would have to wait hours for to get help.

The community has raised our rent by 1000 as of [date removed]. after letting us know it would rase for the duration of her stay. The food is being delivered to the rooms due to covid and I would like the staff to offer more encouragement to participate in activities and social interactions.

If you have a loved one that only has minimal needs and some independence it's ok, If they need more not so much. They are reluctant to problem solve and met particular patient needs. I would only recommend it if is minimal care needed.

My folks moved into Independent Living at Atria Cinco Ranch 3 weeks ago. Bored stiff. Have only met 1-2 people. I totally understand lots of this has to do with Covid. Feel so sorry for the residents who live alone—-feels like a sad place. My folks just gave their 30 day notice. ??

Our loved one lived there and the experience for her was just awful. The individual who ran the memory care unit that interviewed her said our loved one needed to be there when she actually didn't. However this community was kept very clean. The overall layout of this community is very nice. There are two floors for the memory care, but only two aids there to watch over the residents. We felt that was just not enough and they needed to bring on more aids. The activities from our understanding were okay, our loved one just did not always participate in them. The rooms on the memory care side were more like a studio apartment. There was no kitchen facility in it, but it did have a full bathroom. According to our loved one she was not a big fan of the food.

stayed here in late july 2020. very disorganized. got dinner very late on two ocassions and then served me cold melted cheese sandwhjches, no activities - not even a walk at a distance around the spacious properties. nobody knows anything - got a new chef . food got worse. save your money and go to assisted care that costs half the atria san juan charges. if you want your loved one to get worse, this place will do it

I am writing this review for the people who are trying to make the right decision with respect to their loved one. Atria Grapevine is not what they portray themselves to be. I want to first start with my overall experience with respect to the facility. This is based on my actual experiences for the 5 months that my mother lived in the facility. • They are chronically understaffed, and this leads to a level of service that was not anywhere near what they portrayed when they we first visited the facility. They didn’t have enough staff to: o promptly serve the residents their meals. o check on my mother as often as they said they would per the care level we paid o communicate patient care effectively and promptly. This lead to medication not being stopped, not being changed, etc. • The food steadily deteriorated over the time we were there. When we moved in it was good, the menu was varied. By the time we moved out it was not as good as your average high school cafeteria • Maintenance and cleaning were almost non-existent. We had to make repeated requests for the lock on her door to be fixed, her toilette to stop leaking/running and to fix her a/c. The a/c unit for the apartment was woefully small for the square footage of the actual apartment • Even though you pay for cleaning, they are not very diligent and thorough when it comes to cleaning the apartment. I even swept some items into a corner to see how long it would take them to clean them up. They never did and I had to point it out to them Now we need to get into the financial aspects of the operation. My mother executed a lease in April 2019 and moved into the facility in mid-May. In the lease there is a clause that points out that if you are not physically living in the facility, you must pay your rent to keep your apartment but you are not going to be expected to pay for care, meds, etc. We noticed what we believed to be some billing issues and requested a meeting with the facility director in June. We discussed that per the lease we should not have been billed for the care and meds. [Name removed] agreed that we should not have been charged and would get them credited back to us. We asked for a second meeting in July to discuss the issue from June as well as some other issues. This time the Medical Director was also included. We informed [name removed] that we were still looking for our refund for April and May. She was going to investigate it. More importantly we discussed that they had a new staffer who is charged with assisting the residents overnight. My mother complained that this new person was “mean” and when we asked what she meant she told me that “this lady asks me if I am just stupid. And that I need to help her “We were told that they had an idea of who this person was and that it would be addressed. Instead of terminating this person they simply transferred them to another job. After that fact we discovered that there had been multiple complaints about this staffer We finally did get this credit to our account sometime in late July. There was change in Directors in October while my mother left the facility for a medical procedure. She was in the hospital and a rehab for the next three months. During that time was continued to be charged for the charges in excess of the monthly rent. We have repeatedly requested a refund of this balance with no response. To top it off, even though we were told that they could not accept my Mother back due to their assessment they did debit her account for the January payment. On an aside, my Mother was able to get into another facility at a reduced level of care. It does not appear that we are going to receive the requested refund amiably so “buyer beware” when it comes to Atria Grapevine

This place has really gone downhill over the last year. The old management team was great, the new team has come in and the morale is extremely low from staff to residents. They increase the rent every year by 10% or more. The Executive Director is clueless when it comes to managing the community.

My mom lived at Atria for only a couple of months before we had a problem. She fell and broke her hip in the early morning and no one from our family was notified about her being rushed to the hospital. It wasn't until the orthopedic surgeon called the following day about her surgery that we were even aware of this. It took several (!) days for the executive director to respond - he stated that the nightperson "called the numbers on file but didn't leave a message". The long delay along with this excuse caused me to move my mom immediately out of Atria. I'm not sure if there are problems with the staffing at night/early morning, or if there are other issues, but I could no longer feel my mom was being taken care of at Atria when something like this occurred. To make it worse, the executive director has been very difficult and unpleasant to work with. I will have to take them to small claims court to get the appropriate reimbursement due based upon their contact. Beware.

Worst experience since Atria purchased them. Promises, Promises, Promises! Find yourself a privately held community, some new ones and I would consider looking at those as well. The only advantage to Atria is it's location. If you are mobile, you can walk to Safeway, CVS and AJ's shopping centers.

The dementia unit does not have qualified professionals to handle people with significant psychological and medical needs. It is difficult to nderstand how they can get away with this. This place is a disgrace.

I had a face-time video tour scheduled with them for [date removed]. The appointment time came and went and no call. No calls at all. Pretty disappointing. They have lost my trust. No, I will not reconsider because if this is how they treat a prospective resident, do they also ignore them once they live there? I'm not willing to find out.

I have concluded after one full year, that this state facility has its values, priorities, on big pharma revenue. Narcotics on the fourth floor are distributed like candy. Staff are trained to give minimal personal responsive care, and instead, serve the collective...staff. Diet is not conducive to nutrition, but, instead, to an impression of menu appearance, for appearance sake. Residents come from impressive career backgrounds, yet, no one seems to incorporate their high level of intelligence in activities. The activities are very undignified and way too elementary...not engaging for these residents. Nor, dignified. Staff wouldn't have knowledge of the simplest things. Such as how to quickly stop a nose bleed. No cotton balls, or ice? That's strange. Those have worked for us, for generations. Carbs and sugar ought to be taken into account in planning meals. I do like the 'low salt' in prepared meals. Fruit is poor quality and very scarce on the forth floor. We were assured kitchen was accessable with fresh fruit and fresh water. Its proven, not. The decor is lovely. The outdoor sitting areas, too. Rooms are nice. Dining floor is often dirty and sticky. Tables, placemats, are often, sticky. Meal times are always lax in service. Residents sit patiently waiting for accompliments to dishes, condiments, glasses...for instance. Staff is too self obsorbed during meals. Salads are not offered. The policy seems to be run on, "unless a resident asks, dont offer."

I've seen bigger appliances in a pickup camper.Few handicapped parking places, small, can't take leftovers from restaurant.

Deteriorating quality, inadequate staffing and really horrible food. The upper management does not want to improve it. They are sucking money as fast as they can and serving poor, non-nutritious food with only one or two servers per meal. Today lunch took 1.5 hours from sit down to stand up. Fewer choices on the menu at each meal, and today only one of two soups was available. chicken noodle had NO chicken and NO noodles. Just broth and frozen carrot squares. The food is really a sore point but they want to do it on the cheap so its not fresh. Just open a package from Sysco. Please stop running these pie in the sky reviews from 4 years ago. The place is really going downhill Family Member of long-time resident, paying about $9500 PER MONTH.

Key staff positions remained vacant which impacted the level of oversight and quality of service.

More worried about making money rather than treating their tenants with respect New nurse is awful

I brought my mom here for 10 day respite. She has dementia and was placed on the 5th floor memory care. I was assured there would be plenty of activities, there was nothing going on on the 5th floor even though the activities calendar said there was. On the 3rd day I received a call that she fell - the night aide left her socks on and she slipped while she was in the bathroom! Thank goodness she didn't break anything. I was also told they had an enhanced license and would take extra care of my mom since she has add'l medical requirements. After meeting with the director and nurses they told me they would move her to the 4th floor where there was much more activities. I decided to extend her stay. However, when I went to check on her later that day she was needing to be changed and had a large red rash. I took her home immediately. No one ever bothered to call me to see how she was doing. The assisted living area may be well managed but the memory care is horrible.

NO COMPASSION, NEGLECTED MY FATHER. ATRIA OF ARDSLEY, NEW YORK. SENT MY FATHER, [name removed], 82 YEARS OLD AT THE TIME, AND HAD ADVANCED ALZHEIMERS, TO THE EMERGENCY ROOM AT MIDNIGHT, ALONE. YES ALONE! WHO DOES THAT? WOULD YOU WANT THIS TO HAPPEN TO YOUR PARENT AND YOU GET A CALL AT 1AM TELLING YOU THEY SENT HIM OFF ON AN AMBULANCE BY HIMSELF?? I GOT TO THE HOSPITAL AND THEY HAD HIM TIED UP TO A WHEELCHAIR. HE HAD NO IDEA WHAT WAS GOING ON. ALL OF THIS DUE TO DEHYDRATION, SOMETHING ATRIA SHOULD HAVE BEEN CARING FOR, HIS WATER INTAKE.

I was insulted with prejudices from the director of this facility. After being told that they had several openings from three of their employees, 2-3 on the third floor, one was coming available close to the front, the model apartment, and two other one bedrooms, the director said to me that he didn't feel my in laws would be a good fit and that all the rooms were taken. I had just visited this facility the evening before and within a matter of hours they were all filled. I asked the director how can he say my in-laws weren't a good fit when he had never met them, didn't know anything about them and how was all the available apartments filled within a matter of hours? He insisted that my in-laws just wouldn't be a good fit, so I asked him was the reason because he knew I was African American? If this is the way this facility is ran then it gets no stars from me. I will also be reporting to the BBB and also make sure every social media gets this write up. This is not the way you treat human beings. I will never recommend this facility and I'm glad the director showed that he was prejudice so now I know my in-laws would not be mis-treated.