Atria

My husband and I toured Atria Copland while looking for a new place for ourselves. We did not lake this community at all. It seemed more like a nursing home than a community. It was too institutionalized, and my husband was not comfortable here.

The staff at this community seemed nice. I was not impressed with the food and they only offer one meal a day. I had some issues with the amount they wanted to charge for a room and to give her medication. The community seems clean and they only offer a few activities.

Very unhappy with Atria Las Posas. My mother has been there for almost two years and the quality of care has really gone down. I went to visit her today and her clothes smelled of urine and her bedsheets had not been laundered for 2 wks! Her cotten bedspread was soiled as well. Ironically, they also raised the rates and insisting that she be upped to level 3 care at almost $6.000 a month. she does not have dementia and is ambulatory. Seriously thinking of moving her!

agree that they promise lots more than they deliver. don't believe it! some of the positive reviews are based on tours and visits, not actual experience of a resident or family. that's not even valid. all they're interested in is raising fees and adding extra services that should be included in standard care. money hungry! very poor responsiveness from top management; calls or e mails not returned. barely include families in any activities as in most other facilities. they just do what they want and don't answer to any one.

Management is more interested in the bottom line than the best interest of the residents. The Resident Director and GM are very dismissive to family concerns. They will do a hard sell and make lots of promises that they never intend to fulfill. Don't be fooled by the promise of memory care.

Quality of care has gone down hill rapidly over the past year. Constant staff shortage particularly with housekeeping which is very distressing. Half the staff is overworked. Half does not do much. A lot of room for improvement. Not nearly as much "assistance" as you are led to believe.

We certainly wish that the super friendly pie-gifting gracious Atria Westchase welcome at sign -up and move-in continued once loved one is full time resident. My father is wheelchair-bound and requires the highest care level for all activities of daily living. The Atria resident wearable call button system was touted as the centerpiece of their approach - "all calls must be answered in ten minutes and and caregiver response times always monitored." The reality is the opposite: most night calls and nearly all Sunday calls and many morning calls are totally ignored by caregivers who must work two jobs to survive. This leaves my father helpless. Until a family member arrives Top management is unpleasant and defensive and disinterested when failures reported. I guess their hope is you will stop reporting care failures if they make the experience of doing so miserable enough. Looking for another assisted living facility. Ready to move my father,

totally agree that director or most management don't really care about residents, only about profit. nursing staff inadequate. checked out some online...what an eye opener... they do not encourage socilaization among residient. little communication with residents & family all in all very mediocre - less than average

My mom has lived in several assisted living facilities in different states....This is by far the worst....she has never settled in...caregivers have been rude to her....They were overcharging her and I could never get the person in charge of billing to call back....

I visited the Atria Grand Oaks a few weeks ago. I was interested in a residence for my elderly father after my mother passed. I was shown around by Whitney. I didn't feel that she was in-tuned with my fathers needs and interests. I was shown the pool after I expressed that my father doesn't swim. I was invited back for lunch with him but didn't end up revisiting. The community had a cold vintage like feeling. I didn't feel that the programs offered would satisfy dad's interests and the food on the display for lunch was a hot dog that looked bland. He enjoys programs other than bingo and jewelry making. Whitney mentioned a discount and said I should leave a deposit after she informed me that they had many vacancies. I decided to move dad to Hillcrest instead. The atmosphere felt just right and I was impressed by the diverse program offerings and the friendliness and warmth of the staff. They even have a 24 hour cafe which dad loved.

My Mom needed to make the move to Assisted Living due to her physical limitations. After visiting all of the communities in our area we decided that St. Joseph's would be a good fit based on what we saw when we visited. Well her experience was awful! They seemed to have many residents that should have been in Memory Care instead of Assisted Living. The staff was very nice but more than not the residents yell at each other. After dinner for medication time it is like a major traffic jam waiting to get their medications. My Mother was so depressed and would sit out front of the building to remove herself from the inside! She was there for 17 days. We couldn't move her out quick enough. She is now thriving at Mangrove Bay in Assisted Living and feels like she is "home".

Was promised a room for my mom (when she was going through cancer treatment) had me sign a contract and pay upfront Moved my mom in after being told days before that her room wasn't ready, after all, and she was staying in the guest suite. Terrible. She was there 2 weeks! Terrible. Nobody came to speak with us, she got very sick and wound up being hospitalized and never got to go back - her room was still not ready. I am still receiving a bill for the time she didn't even get to live there. Awful experience, .

Make sure it is the right place that cares for your loved ones, not just the money I had set my mother up into a room. I thought she would be happy with the people seemed to be extremely nice but then after I moved in a few of her belongings, they did an assessment. And the assessment was difficult to understand and they added an additional [Amount removed] onto my fee without even my knowledge. They sent me a contract with the new amount. Wouldn't explain it? No one would call me back. So finally, I had my husband go and pick everything up out of my mother's room that we had just put in there and ask for a refund. So make sure they really care about your loved ones. And it's just not money for the facility.

They sucked we were there for 3 months before we had full her out. And they tried to financially exploit us. Called a mistake for an investigation

Susan fell 12+ times at Atria park and they forced me to pay extra for someone to watch her from 8pm to 8am at $35 per hour. They only have 2 people watching 20 residents at night. This is unacceptable and I complained to them. Unfortunately Susan passed away on July 6, 2025. I give Aria park of Lafayette an F.

If you are considering Atria North Point for a family member, keep looking. The building is old and in need of repair. The walk to meals is only convenient for residents close to the elevator or dining room. The meals are hit or miss and the dining room is run poorly. If you don't go to meals in the first rush it's hard to get someone's attention for service, even if it's within the time frame for service. The front desk people are nice but only so helpful. We asked about getting the daily menu online and the front desk claimed it was on the website but the dining manager laughed in my face and said it wasn't. They cater to the very independent resident. If your loved one is capable of living independently but in need of a little assistance (walker etc) forget it. He/she will still be expected to move their own heavy dining chair across the floor to a table, carry a heavy package upstairs etc. The ambassador program is a joke. Like a middle school click and not welcoming.

Horrible experience. They have 1 nurse on site and do nothing. My father passed away there after 3.5 weeks and then I pulled my mother out. Very clean but terrible staff and programs. So Atria sells themselves on watching and helping in memory care. We put my father there and everyday we went he was wet in his diaper. The rooms where never cleaned. They had my mother in memory care and she didn't need it. She was basically doing there job and helping my father. It was about 3.5 weeks and my father passed after falling twice in there care and we took my mother out at the 5 week point. They sold us a whole song and dance on how they take care of patience and also took a 4K community payment that they wont refund. The food was horrible always COLD and the activity were the same every day. I wouldn't put my worst enemy here. They offer a good price and its because they basically renting you a room and feeding you. The laundry was never right clothes were always missing. The medication management is terrible. They were giving my mother wrong medicine. When we moved her out we found pills on the floor. Please tell people to stay away and you can use my name I do not mind. You can even put my phone number if people have questions. No elderly person deserves this treatment.

It was a horrible experience. They rushed to get money and documents signed and when I followed up for move in confirmation it took a week to respond and they decided they would not accept the patient AFTER taking the money. Communication from them during that was nearly impossible despite me calling, texting, emailing.

Poor experience. Do not promote this facility. They can be honest and explain what the social model is before you sign the contract. They assessed my mother while she was in a rehab, agreed to take her. After she moved in, they repeatedly sent her to the hospital. We followed the suggestion to send her to [name removed] and have her medication assessed. After 3 weeks, the social worker made several calls for Atria to assess her. They never came, abandoned her. We had to scramble to find her a new home. We paid for 2 months and she lived there for 2 -3 weeks. Scam.

The director does not know anything about how to deal with people who have Dementia. She runs it like a prison and the residents get scared and agitated and harassed. We were forced to move my mom because of the lack of knowledge and compassion of that center. It's toxic and the director is a narcissist, rude and completely uncaring person to residents and family members. Do your homework and stay away from this horrible facility.