Aspen Health Care

Very friendly community. Large apartment with balcony very nice. Great food!

Moved my mom in on Friday, which was the beginning of a holiday weekend. This is my first experience with assisted living so I had no idea what to expect. I didn't ask about that level of detail and they didn't offer, so that's really on me. I think I was expecting them to do a little more in terms of transitioning but I'm not sure if that expectation was correct or not. Everyone's there during business hours but after 4 or 5 it's only nurses. It's been almost a week and I'm still figuring things out. A little frustrating but I think this is normal. Everyone is very helpful and nice but I get most of the stuff done during the day (business hours). The facility is nice, the amenities are very nice, and overall I'm happy (albeit still a little frustrating) but I think after we're done working through all the details it will be wonderful.

My father has been living at Emeritus for 6 weeks now and it's taken these 6 weeks for all of us to adjust. The staff is wonderful and attentive to all of our needs. I visited other Assisted Living facilities and I am very happy we chose Emeritus. I would highly recommend it.

We're very pleased with how things have turned out at Brookdale Christown. The staff here are friendly and professional, and they did a fantastic job getting my loved one introduced and integrated into the community. The community itself is clean and well kept, and they have a good amount of activities. The dining room also looks very nice, and the food they serve is good, but I do wish they'd serve a few healthier meal options.

They did a really good job meeting with us and taking the time to show us how things work and what to expect. However, once we got in the follow-up was not what it should have My mother-in-law can not see very well and they could accommodate her situation. For one, the activities are written down on a piece of paper that she can hardly read and she does not get the assistance she should to be able to know what's going on. Also, they have books to read, but no books on CD which would be good for her. There are a few things like that I feel they could do better to accommodate her situation. For the most part though it has been a good experience.

They have been very friendly. Mom was only there at Brookdale Christown for a couple of weeks before she was put in the hospital, but during the time she was there it was a decent experience. Communication can be a little difficult with them at times, but other than that it has been good.

I like the way the staff interacts with residents. They seem to be short staff had only 4 attendants watching all the ladies. Mom is really happy there and they did go up and beyond to get her in.

I really liked this facility. I will schedule a time to visit for lunch with Mom.

I like this place because its friendly, and the people are friendly. You go there and the people aren't doped up, like other places where the people look like zombies. They treat my husband good there.

For the most part they do a good job at Brookdale Christown. We had a few small issues moving in, the room wasn't as clean as we would like, some problems with the phone, things just weren't as ready as we thought they should be. But they worked with us to quickly resolve these issues for the most part. The facility itself is very nice looking and clean, and the staff are friendly and accommodating.

This is one of the places we looked when we were exploring options for my loved one's care. This is probably the place we liked the best though, we ultimately went with a home care agency, at least for now. We liked that the Emeritus seemed to have enough amenities to keep my loved one happy.

The folks at Emeritus in San Juan Captistrano have been great with my mom. She has dementia however is still too "with it" to be in Memory Care. They are providing great support, activities and concern for my mom. The only trouble I have had is the night time care givers are less quick to respond and not very knowledgable. However, any concerns I have had have been quickly addressed. I am very happy with this choice!

I especially like the atmosphere. It has a good feel. There is a lot of socialization among the residents. They have a movie room, crafts, a swimming pool, a chapel and bible studies, a post office, a cafe when the dining room isn't open. There are a lot of places to congregate. I'm not familiar with the financial side of the service. I have two family members there, and they have different needs; one has alzheimers, and he gets good care, and the other needs more socialization; they both get what they need. I think they are understaffed at the front desk. It takes longer than we would like for maintenance to be taken care of. The facility is nice. The people running the facility seem stressed out, and it takes a long time for things to be addressed, and they are not addressed as completely and thoroughly as they would like. Also, my parents have been struggling with scabies, and we would like to see the facility do more to help them get rid of it. They have their own apartments and bathrooms and share their living area.

My son is staying there; he seems to be happy. I was looking for someplace that is secure and that would be able to check on him if he slept too much; he tends to sleep a lot. The place is clean. It seems to be an answer to my prayers. They are very good about taking him to doctors' appointments, which relieves me of a lot of responsibility. He has laundry privileges, and they give him meals every day. It was a relief to find a place like this. I'm happy with it so far.

19th Ave & Glendale Rd area torn up due to light rail construction. Building undergoing renovations in main building & apartments, seemed liked an older building. Reasonably priced, residents seemed friendly, happy.

It’s a good community for someone who is looking for a community with a wide range of services that range independent living, assisted living, to nursing care – so that someone can age in place – pretty much for the rest of their life. Food is pretty good.

My loved one has been living here for about a month and a half, and we have had a pretty positive experience so far. The food is pretty good, but the service is very slow -- we've waited up to an hour to get food. A few days before we got moved in, we found that there were a lot of things not ready. At the same time, there was a lot of staff turn over which made it difficult to get some things nailed down (a lot of staff members were doing the work of two people at times). It has a sort of Tuscan atmosphere to it, but there is not much light and not many places to gather. On the plus side, there is construction happening around the community that they are offering discounts for.

Felt like there was a real sense of community. Didn't like the 'city living' feel of the building. Would probably like it better if the construction wasn't happening.

We have had some difficulty getting in touch with someone before when we have called. Communication with the families could be better, maybe monthly or bi-monthly phone calls or reports to let us know how the loved one is doing. Everything has gone pretty well and we like the way the community looks and the way it's kept up.

This is working out well for our family members. They take good care of the units, and they are kept clean. However, some of the carpets need to be cleaned. The care services are offered through a different company, and it's about $750/mo. They're pretty happy with the activities, as far as what they can participate in. We went to a lot of places, and for what we're paying, they're doing really well. The 2 Bed/2 Bath units are also really nice.