Aspen Health Care

It was tough in the first 90 days for my in-laws because of COVID. They had to quarantine and the food was not up to standards because it was delivery only. Now that things are getting back to normal, they should be feeling better and better about Palazzo.

Where the residents, would be is in a separate building than the dining room and activities.

We're very pleased with them overall. The staff are all very nice. They seem to be short-handed because sometimes they don't follow through with things, or when my loved one pushes her call button, they don't show up immediately. Usually it has to do with taking her dog out, which she pays an extra fee for, so it's okay. But had she fallen or something of that nature, that would be an issue. Also, service in the dinging room is lacking. At times, they don't get the right meals to the right resident. Some of the food is really good; some is really bad. They've admitted they've had some problems with staffing due to the pandemic, so hopefully that will even out over time. Again, the staff are really nice. It's just follow-though that's lacking. The grounds are well kept up. The place is clean and really nice. Overall we're pleased, and they're definitely trying. It's kind of pricey. If the follow-through and all the extras she pays for were a little better, the value would be better. But her apartment is really nice, and overall she's content there.

Our tour at Capistrano Senior Living was fine. The staff were very helpful and very good. We chose a different facility with a lighter and brighter atmosphere, where we saw more residents up and about in the common spaces. At Capistrano, it was just really quiet, and there didn't seem to be a lot going on.

The best part about The Palazzo is the staff. I think the location is suitable for the people who are staying there. It's close to a lot of things that are of interest to those in the community. Overall, it's a really good value. Really the only issue is my loved one tells me the food is pretty bland.

This community is very good. They provide for the basic needs of there residents. Most of the staff are very dedicated and caring to the residents of the community. This is a very good facility for the type and I am happy this is where my friend is. It is very clean.

I searched many places in Phoenix area for an assisted living place for my sister. When I found the Palazzo I was amazed at the facility, services they offer and the incredible staff. My sister moved in there and we are all thrilled that The Palazzo is even BETTER than we expected! The apartments are very nice and spacious, all of them have a patio or balcony. The grounds are kept very nicely, so being outside is enjoyable. The staff, particularly [names removed] are so helpful and pleasant. It seems like everyone has gone out of their way to make my sister welcome. The food is mediocre which is the only downside to Palazzo. The selection of alternative choices which were promised on signing are not available. I recommend this amazing place to anyone!

Nice place. A lot to offer residents. Friendly staff.

The facility is undergoing extensive renovation now and there is a lot of turmoil. The staff seems afraid of it's own shadow. Management may be difficult. People seem unable to make appropriate decisions of their business on their own without obtaining "approval." The care staff, while competent, is difficult to understand. English is not their native language. I am relatively pleased with my overall experience. AND; the meals are acceptable to good.

I talked with them over the phone to see if I needed to take the next step. From what I gathered they were out of my area and not in a convenient location for family to visit and pick me up.

My mother was only at the Brookdale San Juan Capistrano for a short time before she passed away but while she was there she felt very comfortable and the staff was very helpful, friendly and easy to communicate with. The dining area was very nice and the food was great since my mom was a picky eater it was great hearing her talk about what they were serving. The activities director was great he even got my mom to join in some of the activies and the [Removed] was her favorite. I would absolutely recommend Brookdale to my family and friends.

This is a nice community. The room is nice and the community is clean and well maintained. They do have activities that are nice, but she is not interested due to not being as challenging for her. We would hope for more stimulating in certain areas. We would like to have the staff keep her more active. The menu is really good and the community is clean. We would like to see different activities for her. We suggest that families tour this community to see if it is everything that they are looking for.

I had a nice tour of this community. Everything went well, and they were very kind. The community appeared to be nice and clean. The staff I came across was nice and friendly. It was a lovely tour, and this is a nice community.

The staff interacts well with all the residents. We have had a few issues with mom's health and no one seems to take things into their own hands. I have had to chase after some of the management to get a response to some of my concerns. The food has been good and the chef really seems to care. They have activities all day long and the activities director has done a good job. The community is beautiful and they do a good job of maintaining the grounds.

I have no complaints about our tour of this community, the property is very well kept and all of the apartments looked brand new. The residents seemed to be happy and involved in different activities throughout the building.

This community is not bad for the price. They do have a massive dining room. The food looked ok and it was highly recommended. They did not have any first floor apartments available. The people we met during our tour were nice.

These surveys are a real nuisance. Most of my mother's stay and experience were positive. One night she had to wait 25 minutes for a response to her pressing her medallion. This is unacceptable.

My mother is doing well here at this community. She is pretty satisfied with everything they have done for her. It is a decent community. We are pretty satisfied with all they have done for us.

This is a perfect community. I really enjoyed my tour, they showed my all around the facility. They do a very good job with the maintenance ice of the community. Everything looked nice and clean. The staff was nice and informative. This is a lovely community and I enjoyed my tour.

I took a tour of this community and saw how clean it was. The community looked pretty nice, the staff are friendly and welcoming. I got to try a meal and it was okay. On my tour I noticed there was not a lot of stores to go to. Otherwise, the community is nice with caring staff members.